• Photostory

  One answer, on 5/20/2026

  RE: Asistente rutas de viaje de magix
  @rafa-a ¿Qué programa de Magix estás usando? (Supongo que podría ser Photostory, por eso moví tu publicación). ¿Y qué mapa de la aplicación Mapas de Viaje estás usando? ¿Y qué ciudades intentas añadir a tu ruta? Jeff, Moderador del Foro   Which
• Movie Studio

  One answer, on 1/11/2026

  RE: I cannot MAGIX TTS services.
  @Kazuhiro-Nakada Hi . . . . I purchased the AI Speech to Text Refill 150 by redeeming a voucher. . . . . Did you do this from within Video Deluxe 2026 - formerly Magix Movie Studio? If not how and where did you redeem the voucher, and did you use
• Movie Edit Now

  8 answers, most recent on 2/11/2026

  RE: magix movie edit pro mx
  @ali-ahmad Hi Does that mean the activation has now succeeded? Do note: if you upgraded to Windows 11, any version, you may have issues with some features not working correctly. John EB
• Movie Studio

  7 answers, most recent on 4/10/2026

  RE: cant download extra content
  @SSB You have chosen Movie Studio as your software. Exactly which version and edition do you have? JeffForum Moderator EDIT, to add: these are user to user forums so there are no customer support staff present here.
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi . . . . It is because Magix is offering a dead service that I have reported the issue to the Host. . . . . As I said in my previous comment, hosting is irrelevant to the issues that users are having with Magix Support. From the
• Video Pro X

  One answer, on 4/19/2026

  RE: Activation confirmations
  @John-Metzger4037 Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry. To check the details of your account go here, log in using whichever email address is relevant, and check under My products what is listed. If
• Music Maker

  7 answers, most recent on 2/22/2026

  RE: LOST SOUND POOLS AND LOOPS
  @ed-malone Music Maker 2021 doesn't need to be registered again. Between version 2018 and 2024 you only need to log in with your customer account. That's enough to get the software running. But it is important that you use the same customer account
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Per-Schei @Tom_Sp Hi If you paid for Magix products using PayPal, well there has been issues when buyers purchased through PayPal said information was not processed to Magix to provide said links. You will need to contact PayPal to have your issue
• SOUND FORGE

  4 answers, most recent on 3/18/2026

  RE: Random Clicks/Pops and Audio Corruption in Sound Forge Pro 18
  Thank you so much @rraud and @SP. !!!
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  @px41 Magix is massively downsizing. They have sold Sound Forge to Boris FX, which already released a new version Sound Forge 2026. Of course, Magix is technically still responsible that you can activate Sound Forge 18. But, you cannot do much
• Other products

  7 answers, most recent on 4/21/2026

  RE: Magic Audio & Music Lab is not finding my sound card
  @WilliamJ-Drake Also, please respond fully to all questions posed to you! In particular, about the specification of your computer. We are all fellow-users and cannot see your computer so must depend upon and work from the information you give
• Off topic

  31 answers, most recent on 5/29/2026

  RE: Stopping pop-ups from MAGIX on PC Boot
  You're right @SP. The problem is than none of the settings actually disable this.
• MAGIX

  10 answers, most recent on 3/30/2026

  RE: Service Status: Loops Unlimited #Solved
  @Astur4K The program uses FlexASIO for its driver. That's an OK driver if you don't own an external USB audio interface with its own ASIO driver. But it's recommend to use an audio interface, especially if you create larger projects and use multiple
• Music Maker

  8 answers, most recent on 5/30/2026

  RE: Licence Document
  @Ward-Ron Hi . . . . if Someone else was to rip the Track I've made out of the Game Dev's Game, then claim it as their own, or other similar scenarios that would cause copyright issues . . . . if Someone else was to rip the Track I've made out of
• Music Maker

  4 answers, most recent on 3/12/2026

  RE: Loops Unlimited
  @Matthew-Kronqvist Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry. The answer to the question of how much is US$19 in AU$ can be found on any currency conversion site. If you place an order for Loops Unlimited
• Movie Studio

  4 answers, most recent on 1/12/2026

  RE: cannot register
  @leon-Shargel Welcome to the Magix user to user forums. Unfortunately, your first post here is very much lacking in detail! For we, fellow-users, to have any chance of being able to help you, please answer these questions: Where did you buy the
• SOUND FORGE

  4 answers, most recent on 5/11/2026

  RE: License for iZotope Plugins
  Hi @fbc.dunn. the iZotope activation codes should be in the same email as the Sound Forge activation serial code. The iZ plug-ins need to be activated though iZotope. It you did not get any email from Magix, check your spam/junk folders. Otherwise,
• SOUND FORGE

  3 answers, most recent on 12/30/2025

  RE: Voiceover Gate zeroes out the audio
  @jmarkcoleman Can you upload your settings and show your audio file as screenshots so somebody can try to replicate that? You can upload screenshots via the arrow button above the response text box.
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  @Apollo89x Hi . . . . So why would MS set every single new import to that name, (unless it's a technical bug) .. . . That is what we are trying to determine, however to do that we need answers to the questions that have been asked ie : What is the
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  @Apollo89x Since, a), no-one else has ever (to my knowledge) reported this problem before, and b) you have now uninstalled and reinstalled your software but the problem has now returned (having originally disappeared following the reinstallation), I
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Michael-Schmidt6283 Which software are you asking about? JeffForum Moderator
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my
• Music Maker

  One answer, on 1/27/2026

  RE: How can I record two channels at the same time, but independently.
  @Armando-Consuegra You can technically record in stereo and then manually split the recorded stereo audio object into two mono audio objects, which you can place on two separate tracks. But Music Maker can't record on more than one track at a time.
• SOUND FORGE

  16 answers, most recent on 3/18/2026

  RE: Registration issues with Sound Forge 11
  Thank you so much! Yes it started to work! Thanks!