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Off topic
159 answers, most recent 4 hours ago
Magix support has not responded to support tickets for months
Because the previous topic was closed by @PATIENT-X I open this replacement topic. This topic is to make aware about Magix not answering support tickets over months and the need to overhaul their support system. I had tickets from October 2025 after
Photostory
15 answers, most recent on 1/28/2026
RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
@browj2 Hi John I have found an issue with some disc menu templates which may impact on @doane discs playability. Using the default template indicated in your images if the number of movies creates additional menu pages, the 2nd menu and further
Music Maker
16 answers, most recent on 1/12/2026
RE: Midi keyboard not playing live
@Alex-Kirkwood Like mentioned before, you need to make sure that the Focusrite ASIO driver is selected in the Music Maker program settings.. If you click on the Advanced button next to the driver selection you'll open the Focusrite ASIO control
Movie Studio
11 answers, most recent on 3/13/2026
RE: You have deactivated cookies. You must activate cookies in your brows
I am running Win 11. I got the same error when trying to use Movie Studio 17.0 Platinum after a long period of not using it. Yes, this is an old program, but years ago it did what I wanted. Anyway, maybe my experience is similar for anyone
Movie Studio
One answer, on 5/8/2026
[Closed] Need Help Reactivating or Purchasing New VEGAS 365 Subscription
Hello :D My VEGAS 365 subscription was cancelled because I unfortunately missed the payment notifications after changing my debit/credit card. I previously had a 2-year agreement/subscription. I would now like to purchase the same type of
MAGIX
34 answers, most recent on 3/31/2026
RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
@SP. I was a alpha/beta tester for Pinnacle Studio, Videostudio Pro and Paintshop pro for over a decade, so have a lot of insight of what happened, especially with Pinnacle Studio where the PM was a good person. And while you don't need a computer
Movie Studio
4 answers, most recent on 3/16/2026
RE: Updating / Upgrading present and future concerns
@SP. Thanks for the suggestion but I've no intention of updating to VDL 2026, I was posing a hypothetical question. How many people come on this forum saying they've just bought VDL 2026 and how do I do this. that or the other? If they've just
Music Maker
16 answers, most recent on 4/5/2026
RE: Unlimited loops
@Hanna-Auchynikava Подписка Loops Unlimited должна быть доступной вам до апреля 2026 года. Насколько мне известно, ограничений на 6 месяцев нет. Ваш купон может не сработать, потому что ваша подписка действует до апреля. Если это ошибка, вы можете
Music Maker
7 answers, most recent on 12/16/2025
RE: MUSIC MAKER 2026 ULTIMATE did NOT download only Premium did
@Jerry-Nixon Hi, There are instructions that came in the email with your purchase and serial number. I suggest that you click on the links and read the instructions, reproduced below. Also, scroll down your email and look at everything else that you
Music Maker
8 answers, most recent on 5/30/2026
RE: Licence Document
@Ward-Ron Hi . . . . I have Royalty Free Licenses for the Tracks I've made . . . . A 'Royalty free' licence, is one that you do not have to pay a royalty fee to use, this is the standard licence you get with the program, it does not allow you to
Off topic
159 answers, most recent 4 hours ago
RE: Magix support has not responded to support tickets for months
To follow up on my request for help from Magix. I have had three emails from Magix which I believe are mostly BOT generated and although they were relevant the advice has not resolved my issue. The latest message said "If you still have the case not
Movie Studio
8 answers, most recent on 3/13/2026
RE: I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??
@Apollo89x No one is forcing you to purchase anything. As they claim in big bold writing on their website that the Ultimate Version includes these ProDAD features as "Add-Ons" Add-Ons are not OFX Plug-ins. And the images below show external
Photostory
2 answers, most recent on 2/26/2026
RE: PS 2026 Uprade freezing
@PeterD58 Hi Are you logging in to the laptop using a Microsoft Account and OneDrive is active? If not sure about OneDrive open the PS 2026 program settings, and on the Folders tab, if in any of the options you see 'OneDrive' in any of the folder
ACID
3 answers, most recent on 1/1/2026
Missing ExpressFX Reverb DLL in ACID Pro 8.0.12 on Windows 11 Home
Happy new Year everyone. I need the original ExpressFX Reverb DLL that ACID Pro 8.0.12 (Build 26) normally installs via DLM. On my fresh Windows 11 Home 25h2 installation, the DLM fails to initialize, and therefore the ExpressFX Reverb plugin is not
Audio Cleaning Lab
11 answers, most recent on 2/24/2026
RE: Need 2 files from Audio Cleaning Lab 10 cd distribution
I figured out by myself that it had 8 tracks which is far more than I need. ACL 15 worked on my previous upgraded Windows 11 pc. The previous pc sort of worked but became very flaky so my son who is a computer science engineer and I concluded the
Photostory
20 answers, most recent on 2/28/2026
RE: Photostory 2026, "RC String 8875 not found"
@David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
ACID
8 answers, most recent on 12/15/2025
RE: Acid Pro 11 plante "update VST plugins"
Source ACID Pro 11.0 Résumé : Ne répond plus et a été fermé Date 12/12/2025 11:22 Statut Rapport envoyé Description Un problème a empêché ce programme d'interagir avec Windows. Chemin d'accès de l'application défaillante : C:\Program Files\ACID\ACID
Movie Studio
17 answers, most recent on 1/11/2026
RE: Very high RAM usage even with a few slides
@loos_5 Hi Have you checked your Windows installion is not having issues with RAM clean-up/flushing when software releases memory. We need more information to help diagnosis of the issue: The specification of your computer system including Windows
Movie Studio
26 answers, most recent Yesterday
RE: Message: Could not find a part of the program. Please install again.
@James-Hoare, @david8302 Hi . . . . One Drive is working and syncing properly . . . . This is known to cause issues with video editors and other software which creates and uses temporary files during editing. When you setup Windows 11 25H2 this is
Music Maker
2 answers, most recent on 2/11/2026
RE: I Need To Enhance MP3 Audio Files From LPs
@Oka Suno pretty much sends them through an AI model and recreates the music from scratch. Their license agreement definitely doesn't allow you to upload music that wasn't made by yourself, so that's why you cannot upload such music there. If
Movie Studio
8 answers, most recent on 12/27/2025
RE: Error while downloading covers from the store ...
@Ronald-King Hi . . . . MAGIX Project\Movie Studio 2025 Suite" is in my "OneDrive\Documents" folder. . . . . That is the Magix folder I referred to in item 2 not the installation location or Program Data folder and the solution is in the 3rd
ACID
11 answers, most recent on 12/30/2025
[Closed] DLM manager fails to load on installation, so no built in plugins
I've just installed Windows 11 Home (22h2 64 bit) on my laptop, but now when I install Acid Pro 8 the DLM Manager fails to load, which prevents built-in plugins such as ReverbFX and ExpressFX from appearing. I have already performed a thorough set
Movie Studio
One answer, on 2/22/2026
RE: M0vie Stadio 2026 Platinum
@takashi-kawaguchi Google translate: フォーラムへようこそ。 発生している問題の診断にあたり、以下の情報をご提供いただく必要があります。 Windows のバージョンやプログラムのバージョンなど、お使いのコンピュータシステムの仕様について、こちらのトピック https://www.magix.info/us/forum/please-do-the-following-before-posting-your-question--621831/
SOUND FORGE
4 answers, most recent on 2/1/2026
RE: Extraction de pistes CD
@Daniel-AUMIOT Voici deux points à vérifier. Premièrement, assurez-vous de ne pas enregistrer de fichiers dans un dossier synchronisé avec OneDrive. Windows tentera de les télécharger automatiquement sur le cloud, ce qui peut entraîner des
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