Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Anette-Vestergaard This might be an audio driver or sample rate problem. Do you have an ASIO driver selected in the Music Maker program settings, for example the Music Maker ASIO driver? You can also select the sample rate in the project

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

@rickduley Rick, the MKVs need access permission, the MP4s can be downloaded fine. Could you give us just one troublesome MKV.

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

@emmrecs Hi Jeff, At the bottom of the link to the VegasCreativeSoftware page for Sound Forge Pro, they offer SF Audio Studio 17 for £28.99. @rose-h Hi, Try it before you buy to make sure that it works on your system and does what you need it to

ACID

16 answers, most recent on 4/27/2026

RE: ntdll.dll - ACID doesn’t start

@Szymon-Barabach You can reset the Acid program settings by holding CTRL and SHIFT on your computer keyboard and then starting Acid. Keep holding the keys until a small window appears and asks you to reset the settings Generally, a crash in ntdll

Movie Studio

4 answers, most recent on 3/16/2026

RE: Updating / Upgrading present and future concerns

@me_again How about waiting until the new version comes out and then decide if you need it?

Movie Studio

7 answers, most recent on 1/14/2026

RE: [Closed] why does FABS.exe need to run

@rolf-oosting Hi Please do not resurrect old topics, this one is over 12 years old. Magix, is the company, not a product name and is not BorisFX. BorisFX only purchased Samplitude, Sequoia, and Music Studio from Magix, and some of their plugin

SOUND FORGE

11 answers, most recent on 4/14/2026

RE: Welcome window keeps popping up on startup

I will try that next. I don't think I restarted the computer since I reinstalled the software. I'll let you know

Movie Studio

5 answers, most recent on 4/18/2026

RE: LOSS OF OF PLAY BACK BAR.

@Steve-Smith Hi Steve We need more information:- The specification of your computer system, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are

Other products

7 answers, most recent on 4/21/2026

RE: Magic Audio & Music Lab is not finding my sound card

@WilliamJ-Drake You can select and configure the audio devices via a right click on the record button. Is your sound card listed there?

Movie Studio

9 answers, most recent on 5/28/2026

RE: Split video in to separete frames

@badbob @AAProds has given you the basics of the operation but, I have to ask: why would you want to do this? Given that video runs at 25 frames per second (PAL) or 29.97 frames per second (NTSC), a video of anything more than a few seconds is going

SOUND FORGE

3 answers, most recent on 1/1/2026

RE: sound forge 9

Hi @Sorrento, you really should have started a new topic.. That said, search this forum for "Record what you hear"..Basically, 'Some 'PCs allow 'recording what you hear' natively, some do not,. All my Dell PCs allowed it, desktops and laptops going

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Tom_Sp @David-Stromski Hi He will probably contact you here in the forum. Stephen Forum Moderator

ACID

11 answers, most recent on 12/30/2025

RE: [Closed] DLM manager fails to load on installation, so no built in plugins

The two crash events above happened milliseconds apart. Any help appreciated - thank you.

ACID

3 answers, most recent on 1/1/2026

RE: Missing ExpressFX Reverb DLL in ACID Pro 8.0.12 on Windows 11 Home

@Andrew-Goode First, since this is essentially the same question as you asked in your other thread, my initial response was to consider hiding it and asking that all responses and further postings were made there. However, I do accept you are asking

Photostory

19 answers, most recent on 6/14/2026

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

@bdesha Hi If the account you login to the computer is a 'Local account' skip to the next sectionIf a Microsoft Account, and, OneDrive is installed and syncing your Documents folder to OneDrive, then as a minimum, you need to stop it syncing the

Other products

One answer, on 5/28/2026

RE: Photo Manager Delux and videos

@June-Chan Have you tried clicking the arrows here?

Other products

One answer, on 5/28/2026

Photo Manager Delux and videos

I have Photo Manager Delux and it is showing all videos on their side, how can I turn them right side up. Thank you.

Music Maker

3 answers, most recent on 2/1/2026

RE: Content MMM2026

Thank you, SP. Does it also come with (a voucher for) a Soundpool Collection and some Soundpools?

SOUND FORGE

8 answers, most recent on 1/20/2026

RE: Sound Forge 365 activating and registering

@emmrecs Hi Jeff, Thank You for your reply. How can I request for a refund?

Movie Studio

26 answers, most recent on 6/8/2026

RE: Message: Could not find a part of the program. Please install again.

@James-Hoare Hi . . . . Could not find a part of the program. Please install the program again . . . . This suggests to me you are referring to Vegas Pro or Vegas Movie Studio, is this correct? If so you are in the wrong forum, the Vegas product

Video Pro X

7 answers, most recent on 6/4/2026

RE: Annoying popup

@rickduley Maybe Magix throws up these "reinstall" scenarios so it gets a chance to restart giving you the popups! 😂 I'm only joking, of course...

SOUND FORGE

15 answers, most recent on 1/2/2026

RE: mouse won't click properly in sf 18 waveform

@jim-atkinson Convert the files to WAV before you edit them. Does this help?

Movie Studio

26 answers, most recent on 6/8/2026

RE: Message: Could not find a part of the program. Please install again.

@James-Hoare Welcome to the Magix user to user forums. Which version of Movie Studio do you have? Which version of Windows? I've never seen that specific wording in an error message which leads me to ask about the version of Movie Studio you