• Off topic

  162 answers, most recent 9 hours ago

  RE: Magix support has not responded to support tickets for months
  @johnebaker @SP. @PATIENT-X @emmrecs i'm confused now, is he able to still see my response or no? I'm not sure how I would have been able to send this to him privately.
• Movie Studio

  6 answers, most recent on 2/7/2026

  RE: [Solved] Background app from Magix
  @me_again Hi Andy, A long time ago, MEP used the Firebird SQL Server (FABS) to connect to the database created using PhotoManager and MP3 Deluxe, I believe. If you added files to the database and categorized anything, they would show up in MEP under
• SOUND FORGE

  4 answers, most recent on 3/24/2026

  RE: Goodbye Sound Forge
  @Olec Everything there was to uninstall - has been uninstalled, everything that failed uninstall - has been deleted or cleaned up from the registry, yet the problem still remains. Obviously, that's not the case. Otherwise it would work. The
• Movie Studio

  8 answers, most recent on 3/13/2026

  RE: [Solved] I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??
  @Apollo89x Hi, Magix as a company have basically tried to mislead/fool people by renaming the basic version as "Plus" | Wheras that used to be the mdi-range level in previous versions. No, nothing is misleading at all. Magix dropped the "Basic"
• Off topic

  162 answers, most recent 9 hours ago

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X Thank you very much for the information about the amount of tickets that still need to be answered. At least we now know a little bit about what is going on.
• SOUND FORGE

  7 answers, most recent on 3/13/2026

  RE: Sound Forge Audio Studio 17
  Hi @Rod-Devonshire, Are you trying to reinstall using the installation manager or the unpacked installer file.. which may still be in your 'Documents> MAGIX Downloads' folder, When uninstalling SF, I usually recommend using a third-party
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  I have exited OneDrive and the problem still remain. OneDrive was running before this problem occurred. I didn't see any evidence on Movie Studio using OneDrive for temporary folders.
• Movie Studio

  One answer, on 4/10/2026

  Video Display/Audio in Video Deluxe 2026
  After importing a video a black screen is displayed but the audio plays, I have changed the hardware acceleration to CPU as instructed but it still has the same outcome. What am I doing wrong?
• Movie Studio

  3 answers, most recent on 3/20/2026

  RE: [Solved] Ecxeption 0xc0000005 "Access violation"
  @OUPA_76 La première chose à faire est de redémarrer votre ordinateur. Veuillez sélectionner l'option « Redémarrer » et non « Arrêter ». Si le problème persiste, il se peut qu'il y ait un souci avec les paramètres du programme. Vous pouvez
• Other products

  3 answers, most recent on 3/26/2026

  Photo manager deluxe - clouds and local drives
  Hi, I am new in the Magix universe. I have installed the Photo Manager Deluxe programme. According to tutorials and description, it should be easy to install from Clouds. Still, I have problems with this. Will all the photos end in this programme as
• SOUND FORGE

  4 answers, most recent on 3/24/2026

  RE: Goodbye Sound Forge
  Just please do not ask me to uninstall previous versions, or anything like that. Everything there was to uninstall - has been uninstalled, everything that failed uninstall - has been deleted or cleaned up from the registry, yet the problem still
• Movie Studio

  16 answers, most recent 6 hours ago

  Video Deluxe 2026 Plus
  My Video deluxe 2026 plus will not run. It was running with no problem for months and then suddenly stopped. I have followed the Magix suggestions of deleting the cache and ini files etc. I have reinstalled the software but it still stops on
• SOUND FORGE

  3 answers, most recent on 3/12/2026

  RE: Butch Vig Vocal Plug-in can't be loaded into plug-in chain
  @John-Phalen  it still won’t load into Vegas 18. Questions about the Magix Vegas range of products should be posted to https://www.vegascreativesoftware.info/us/news-forum/ JeffForum Moderator
• Rescue Your Videotapes!

  3 answers, most recent on 1/10/2026

  RE: Hi8 Blue Screen
  @kevin-c2769 Kev, it might still be the camcorder: try playing it on the TV with one of your other RCA cables. It doesn't have to be the yellow one.
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  Since no one is able to get MAGIX to respond and I am unable to reactive this program on my new PC, does anyone suggest a very user-friendly product that I can get instead? I do simple videos for our family reunions and sometimes for family reunions
• Movie Studio

  3 answers, most recent on 2/27/2026

  MPEG4
  I paid for the MPEG4 addition and it said it successfully loaded but I still cannot open MP4 videos in Magix Movie Studio Pro 14. Only get black screen. Any suggestions or ideas will be appreciated..
• Other products

  2 answers, most recent on 6/9/2026

  RE: MP3 Deluxe 19
  i just went to open my program and i'm getting an error "magix mp3 deluxe 19 doesn't work anymore". any help to get this to work would be appreciated. i already switched to windows 7 compatibility, but still did nothing
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  I've still heard nothing from them. But the promotional sales emails keep coming lol. I'll update here if I ever hear back and actually get my software code or give up and dispute Pay Pal payment.
• SOUND FORGE

  15 answers, most recent on 1/2/2026

  RE: mouse won't click properly in sf 18 waveform
  bad news. these settings worked for about 6 hours then reverted back broken. I sure hate to reset again. i went back thru your notes and did all your recommendations and it's still broken. Ideas?
• SOUND FORGE

  15 answers, most recent on 1/2/2026

  RE: mouse won't click properly in sf 18 waveform
  thank you. I am editing flac files. Tried the settings you both mentioned and I still can't click down to the millisecond. frustrating. Further ideas? Really appreciate the help. Jim A.
• Off topic

  162 answers, most recent 9 hours ago

  RE: Magix support has not responded to support tickets for months
  @Tom_Sp @Christiaan-Deliaert @emmrecs Hi Tom This is something that has to be looked into as there are still ongoing issues in sales and communication. Could you please have your team look into Christians problem? Thank you Stephen Forum Moderator
• Off topic

  162 answers, most recent 9 hours ago

  RE: Magix support has not responded to support tickets for months
  I have been getting a 'Read Error' Message when clicking on sound loops in MM2025. I tried to send in a ticket about this but always getting a 504 time out. Anybody home over there at magix? I reinstalled the program twice and it still gives me that
• Off topic

  162 answers, most recent 9 hours ago

  RE: Magix support has not responded to support tickets for months
  @pjleese The program in the Ultimate Edition is still the Premium version, in case this is your question. There is no separate Ultimate program version. But the Ultimate Edition comes with additional content. So please check your order confirmation
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  @px41 Magix is massively downsizing. They have sold Sound Forge to Boris FX, which already released a new version Sound Forge 2026. Of course, Magix is technically still responsible that you can activate Sound Forge 18. But, you cannot do much