• Music Maker

  3 answers, most recent on 4/4/2026

  RE: Disable VST plugin scanning??
  @ray-r Hi . . . . Is it possible to disable VST plugin scanning . . . No. Many programs, eg Cubase, Reaper etc, that use VST's rescan on startup, some, such as Musc Maker display a small info message while the scan is in progress. An 'extended'
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @browj2 Hi John The version number for MMM 2026 is 34.0.0.6 I, too, cannot replicate the issues you are having, including spreading different panes over 2 monitors, restarting they come back into their last used positions. I am on the 591.86
• SOUND FORGE

  2 answers, most recent on 5/6/2026

  SF Audio Studio 10 won't finish install.
  I got a new computer and have had one hell of a time trying to get SF reinstalled in this new system. I've only today found out about the whole Sony to Magix swap, but was under the impression my software would still work. I tried installing as a
• Music Maker

  4 answers, most recent on 4/14/2026

  RE: Novità in Music Maker: si pianta
  Thanks for the interest. I've always used MM, since the first versions... for years...Now, after many tests and a couple of wasted days, that's it:I uninstalled everything and unregistered the serial number from my account. I'm trying to ask for a
• Off topic

  159 answers, most recent 22 minutes ago

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X I think I got lucky, as @Tom_Sp offered me help if I tell him my Ticket number in another topic on the German user forum, but as a normal forum user, I cannot tag him or send him a private message to ask for help. His account doesn't
• Movie Studio

  One answer, on 1/17/2026

  [Closed] Getting a new authorization code for Vegas 12 for a new computer
  My old computer went toast, so moving my Sony Vegas over to the new computer: Ive followed all the steps, downloaded the latest version of Vegas 12 from the MAGIX web page, using my working serial number, installed the 3.5 version of .NET. Found my
• Music Maker

  9 answers, most recent on 12/29/2025

  RE: Music Maker Loops Unlimited Subscription
  Actually the answer was requestors from OneDrive kept popping up and asking me to keep or delete files which made Music Maker freeze every single time. By the time I moved on to a second and sometimes third song using 4-8 soundpools the ones not
• Movie Studio

  One answer, on 5/3/2026

  [Closed] Time in seconds
  I have Win11 and Movie Studio 15 and I wanted to know how I can see how long my video is on the TimeLine? I know I can have the TimeLine Display the time in seconds. So I have the marker go to the end but I still would not know exactly. Is there a
• Movie Studio

  16 answers, most recent on 2/25/2026

  RE: Can't get Red Text
  "As you can see the Standard mode short cut is . (period on the main keyboard), not the number pad to the right if you have one. The setting the Preview Monitor is using should have a tick (check) mark to show which option is the active setting John
• Movie Edit Now

  One answer, on 2/28/2026

  Activation of HVEC-Codec Feature
  Hi all, I had this activated on a previous computer. I've a video from an iphone that I want to edit. It's probably the first time doing it on a new PC. It says I need to activate the HVEC-Codec. I had the orginal order number and it had the
• Movie Studio

  5 answers, most recent on 2/14/2026

  RE: [Closed] No My Products shown in my account
  So I have 14 platnuim and want to download it on my new computer. I have the serial number but its not in my products in my account, only 13. I keep telling support this but its like talking to a fence post. They can't understand. I tried to
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley You can use IMGBurn to analyse a blank disk: put it in the drive, wait a few moments, then in IMGBurn, choose Mode>Verify. You can see the disk model number in the MID section: Also, I've found my connector doohicky so I can run my
• Movie Studio

  One answer, on 2/5/2026

  [Closed] Can't register Sony Movie Studio Platinum
  I registered my product years ago and now am trying to transfer it to a new PC. When I enter my serial number, your site tells me it's already registered (yes), but I need a code to begin using it on my new PC. How do I receive that? This is such a
• Other products

  One answer, on 2/20/2026

  RE: Error Code 57
  @Daria Hello welcome What is your software, if it's Vegas product your in the wrong forum, scroll to the bottom of the page and click on VEGAS Forum. If it's not a Vegas product see this similar issue here. Stephen Forum Moderator
• Off topic

  159 answers, most recent 22 minutes ago

  RE: Magix support has not responded to support tickets for months
  @Rafa-Marciniak Hi If you know the error in your email address when you purchased Video Deluxe, login to your account through the magix website here, the icon, is top right of the home page, using the incorrect email address and password used at
• Off topic

  159 answers, most recent 22 minutes ago

  RE: Magix support has not responded to support tickets for months
  @Rafa-Marciniak Hi If you know the error in your email address when you purchased Video Deluxe, login to your account through the magix website here, the icon, is top right of the home page, using the incorrect email address and password used at
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  RE: Sound Forge 365 activating and registering
  Hi, I have purchased the Vegas program and now cannot even open the program. First, a window pops up asking me to "Activate and Register immediately online". Once I click on that, another window pops up with the message: "This serial number has
• Off topic

  159 answers, most recent 22 minutes ago

  RE: Magix support has not responded to support tickets for months
  I am in an endless loop trying to reply to a ticket I have open.Following the initial reply to my response, I keep getting a replyNote: If you would like to add further information to this ticket, please use the following subject: I add just the
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Freida-Jeter Hi . . . . I am unable to reactive this program on my new PC . . . . Assuming you are referring to Photostory easy Version 2.0.1.54 and you want something similar, the nearest program to the one you had is Photostory Deluxe which is
• SOUND FORGE

  8 answers, most recent on 1/26/2026

  RE: Non functioning Sound Forge / no response from support
  Why are Magix so hopeless at responding to tickets ? I raised a ticket yesterday, which I know they will just ignore. They aren't contactable by phone. I can't even update my ticket with further details, as I cannot find it anywhere on their support
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi . . . . previous computer had Windows 25H2 Build 26200.8524 and the new one has Windows 25H2 Build 26200.8457 . . . . A bit of a longshot I am running on Windows 25H2 Build 26200.8457 and experiencing no issues with Photostory 2026 which
• Music Maker

  One answer, on 1/28/2026

  RE: I had purchased the Magix Music Maker 2026 and never got the code
  @Jon-Jefferys  Since January 7th, 2026, there has been an issue affecting a small number of purchases made through our US shop when paying via PayPal. In these cases, the payment is successfully debited by PayPal, but the funds are not released to
• Music Maker

  7 answers, most recent on 3/29/2026

  RE: Loops unlimited will not load
  @Dustin-McClinton @John-Woodford7724 As you can see from several posts in this forum, the servers have been offline for the past few days. I'm not sure if they're all back online now. You could try to click on the button to clean up the in-app-store
• Rescue Your Videotapes!

  7 answers, most recent on 12/19/2025

  RE: Lines in digitized VHS
  @MovieEditorr Did you deinterlace the recorded footage? Analog video images are saved in lines and only contain half of the full video frame. Each frame switches back and forth between even- and odd numbered lines. So, if you didn't deinterlace the