• Other products

  One answer, on 9/13/2026

  [Closed] Vegas Pro 21 crash while using AI Smart Mask 2.0
  Vegas just crashed on me, with the following Event Viewer Application error. I'm running on Windows 11, Dell T7920, Dual Xeon Gold 6138 and 128GB RAM.Faulting application name: vegas210.exe, version: 21.0.0.315, time stamp: 0x664631c2Faulting module
• Movie Studio

  One answer, on 4/28/2026

  RE: program won't open- frozen
  @Juliette-Perez First, can we confirm that the product you have is "Video deluxe 2026 Premium"? Second, the "error" that appears; please take a screenshot of it and post the screenshot here, or at least quote the wording in full. Third, uninstalling
• Movie Studio

  29 answers, most recent on 8/20/2026

  RE: Video Deluxe 2026 Plus
  @AAM Hi We need more information to help diagnose the issue you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card(s)
• Video Pro X

  42 answers, most recent on 9/4/2026

  RE: Video Pro X16 cannot succesfully write to DVD-DL discs
  @rickduley The "official" process to be able to write D/L discs using ImgBurn can be found at https://forum.imgburn.com/topic/1780-how-to-write-dvd-video-files-directly-to-double-layer-media-using-imgburn/ The specific error message you are seeing
• Music Maker

  52 answers, most recent on 8/15/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  Music Maker 2026 Premium starts extremely slow and freezes immediately. This going on for about 2 weeks now. Reinstalling a couple of times did not help, disabling Sticky Password did change nothing.Resetting the Music Maker .Sending a support
• Video Easy

  2 answers, most recent on 10/4/2026

  RE: Unable to get past import window
  @Irene-Hugill Hi and welcome to the forum. Assuming you are running Windows 10 or 11. In the Windows settings, Privacy & Security, check for the Camera option that the Let Desktop Apps access your Camera is turned on. Do the same for the
• Video Pro X

  20 answers, most recent Yesterday

  RE: Upgrade: MAGIX Video Pro X18
  Hallo Egbert-schumer en en andere instalatie gedupeerden. Ik ben al 10tallen keren door gelijke instellingen gegaan zonder resultaat, maar vandaag weer bericht gekregen van Magix Support met de volgend sugesties en wat schets mijn verbazing... Na
• Movie Studio

  5 answers, most recent on 9/22/2026

  RE: Regarding song collections
  I tried to reply yesterday but it seems that longer replies are still causing a 403 error. So, I'll do this in smaller parts, editing to get the whole. @bjtap Hi Barry, We discussed some of this in this thread (one of my replies). Here is part of
• Photostory

  19 answers, most recent on 6/14/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi . . . . Reinstalled Photostory in a process which went smoothly without any errors and overcoming the freeze at start of the program . . . . We are making making progress . . . . I have quitted OneDrive temporarily . . . . . Temporarily
• Movie Studio

  10 answers, most recent on 5/23/2026

  RE: Video Deluxe 2026 premium
  @Steven-Wooten Hi Please use the abbreviation VDL for the product name. Are you logging in to the computer using a Microsoft account? If so, and OneDrive is active and syncing your documents to the cloud, then as a minimum you need to stop OneDrive
• Music Maker

  52 answers, most recent on 8/15/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @SP.Today I installed MM 2026 Premium again to see if it works. It did not at all.Still haven't heard back from Magix; no surprise here.Here is the complete troubleshooting summarised: This is the complete and detailed technical dossier documenting
• Music Maker

  52 answers, most recent on 8/15/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @peter1968 Ok, that service is disabled. Are there also other services called MIDI Service or MIDI2 Service? If yes, then disable those as well. Here is the final, comprehensive summary containing every single action, code override, system tool,