Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@John-Wurm HI Hi and welcome to the forum. Additional information about your computer system may help diagnosis of the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic

MAGIX

10 answers, most recent on 3/30/2026

RE: Service Status: Loops Unlimited #Solved

Put in my order and now you won't take my payment? OK what's up?

Movie Studio

One answer, on 1/1/2026

RE: [Closed] VEDGAS 23 import mov problem

@romuald-l Please read https://www.magix.info/us/forum/vegas-pro-post-and-movie-studio-users-please-read-here-first--1229563/ and follow the advice given there. This thread will be closed. Jeff Forum Moderator

Music Maker

16 answers, most recent on 1/12/2026

RE: Midi keyboard not playing live

@Alex-Kirkwood Hi . . . . Forum is a pain in the neck. It's not uploading screenshot. . . . Magix are aware of the forum issue with uploading images and video and are working on it. John EBForum Moderator

Music Maker

One answer, on 3/19/2026

unlimited loop subscription

I paid for the whole year and my subscription is not working?

Music Maker

11 answers, most recent on 2/16/2026

RE: No sound

@Djdj-17 Open the program settings under the File > Settings menu, then go to the Audio/MIDI tab. Here select the ASIO driver of your audio interface. If you don't have an audio interface you can use the Music Maker ASIO driver.. Then click on

Music Maker

20 answers, most recent on 4/5/2026

RE: Music Maker 2026 Frozen at SetViews during startup

@browj2 Hi John, Seeing this thread again has reminded me I intended to post an update on my similar trials with Adobe Audition. After much reading (in the Audition forum and elsewhere) I eventually came across what, unlikely as it might seem, has

Off topic

13 answers, most recent on 2/27/2026

RE: Payment not received email

@riley-colwell @Tom_Sp You said in your response...... "Please note that this is a legally binding contract.If you do not update your payment details within 18 days, so that the amount due can be debited, your subscription will be canceled and all

Movie Studio

26 answers, most recent on 6/8/2026

RE: Message: Could not find a part of the program. Please install again.

@James-Hoare Hi . . . . Could not find a part of the program. Please install the program again . . . . This suggests to me you are referring to Vegas Pro or Vegas Movie Studio, is this correct? If so you are in the wrong forum, the Vegas product

Movie Studio

3 answers, most recent on 1/20/2026

RE: Cookie cutter proportions?

@idd-2016 Hi AFAICS the Cookie cutter is fixed aspect ratio. The Section effect will create the AR ratio rectangle you are looking for, and in VDL 2026 can be keyframed using Size, Position and Rotation. John EBForum Moderator

Movie Studio

6 answers, most recent on 2/1/2026

RE: Video Deluxe 2026 Could Not Find a Part of the Program

@Scott-Wright, @AAProds Hi Looking through the German section of the forum, this issue has been occurring randomly for seversl years. The solution is to uninstall and re-install the program, and remove all the fragments, files and folders and

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 Hi The email address I gave @Gr8fuldan was, and AFAIK, still is not an AI bot, and was/is the customer service contact address, not Support. How long a response will take is an unknown at this time., with all the changes last

Samplitude

7 answers, most recent on 3/31/2026

CC control of VST within Samplitude Pro X7

Have a VST effect (Helix Native) that can have external MIDI control of various parameters. Considering using an older BCF2000 for the control of variable parameters (ex. frequency bands of EQ). Started using this off the bat and I can get MIDI

Movie Studio

14 answers, most recent on 3/26/2026

Hardware Rendering

Rendering speed with mini PCs and Video Deluxe. Observations.Hardware: Ryzen 7 8745H, Radeon 780M iGPU, 24 GB DDR5 5600, NMVe SSD 2 TB. The following benchmark is relative, based on one project file (30 minute length, videos, images, titles and many

Video Pro X

9 answers, most recent on 1/20/2026

RE: No output option at 100fps for 4k-100fps video

My 3 year old Samsung 65 in. 4k smart TV will play my 1080p-120 fps and 720p-240 fps AVC or HEVC videos directly off my camerasas well as after editing. I usually only do trimming and minimal editing with comments on various frames for my personal

Other products

20 answers, most recent on 5/27/2026

RE: Independence Pro 3.3

It seemed to start when I updated Avid software and Eucon about a year ago. Avid was no help at all and blamed it on the VSTi. This would not be a problem if I could use MAGIX engine to run the VSTi. In fact the Independence Library and the Candy

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

same boat, been over a month, numerous email submisions and multiple tickets, 0 response

Other products

4 answers, most recent on 3/9/2026

RE: Video Deluxe 2026 | When I add a flag, would you open the rename bar

@Survey123Jedi Hi We need more information on what you mean by the above comment. Please describe in more detail what 'flag' and 'rename bar' refer to with respect, to what should be, renamed. . . . . 'the next step' . . . . If you looking for

Movie Studio

11 answers, most recent on 1/12/2026

RE: Video Deluxe 2026 - Access Violation Code - Program Crashes

@SHANE-KOHUT HI Thanks for the feedback, pleased to hear it is now working. I would suggest you put the specification of your computer system including Windows version and program version, see this topic for what is required and please quote

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

Hi, I received an email from the support department stating that the order does not exist.I purchased and paid for the software via the Magix website, and the payment was accepted.A day later, I received an invoice. Since then, I have received no

Movie Studio

31 answers, most recent on 4/16/2026

RE: Video deluxe 2026

@AAProds Hi Al, Are you sure that you put the LUTPresets directly under VideoEffects and not under ...VideoEffects\MovieLooks? And you have the correct set of folders for the program - Premium not Plus? Here is what I have: John CB

ACID

One answer, on 5/4/2026

RE: Old Software on a dead laptop

@Terrell If you registered the Acid 6 in your Sony customer account, you should theoretically be able to use the same login credentials (I hope you remember e-mail and password) on Magix.com (all accounts were transferred from Sony to Magix) and