Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@emmrecs I'm sure you're correct Jeff. If they're true to form with past versions, if you want bugs fixed, buy the new version. Great for sales but not so great for customer loyalty although, to be fair, this problem isn't a bug it's something

Music Maker

6 answers, most recent on 4/3/2026

RE: Wont start

@Michael-Prindle You mean this thread? https://www.magix.info/us/forum/my-audiostudio16-all-of-a-sudden-failed-to-record--1351618/#ca2003045

Video Pro X

2 answers, most recent on 12/27/2025

RE: Can not install additional components - extra content.

ech... You're right.Thanks for pointing it out.Have a great day.

Other products

2 answers, most recent on 3/16/2026

RE: Magix Photo Manager hangs up

@Edward-Grant Hi We need more information:- Which version of Photo Manager (PM) are you using? Was PM working before the error message popped up, or is this a new install? If the program was working, what changed on the computer, eg Windows

Photostory

15 answers, most recent on 1/28/2026

RE: 2026 Manual doesn't agree with program - Split Photostory, etc.

@doane HI You can ignore that 'error' message it means there is no set GPU which can hardware accelerate the encoding of the video. The CPU will do all the processing and encoding, however it will take considerably longer to complete. However if the

Other products

One answer, on 5/6/2026

RE: registering old sony music studio 10

@Steve-Fearey You need to use the same exact e-mail address and password of your Sony account. Don't create another Magix customer account. Then it should work fine.

Movie Studio

2 answers, most recent on 4/2/2026

RE: Custom transition in Magix Movie Studio

@Tiempie-Lamprecht Hi Tiempie Pleased to hear that the tutorial has been useful to you. Combining 2 transitions in to one, while it can be done, it is impractical because the video/images they are applied to are also included in the transition as

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

I have just installed the latest Photostory update and would you believe it? The "RC String 8875 not found" message has been fixed.

Photostory

19 answers, most recent on 6/14/2026

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

@bdesha Hi . . . . Reinstalled Photostory in a process which went smoothly without any errors and overcoming the freeze at start of the program . . . . We are making making progress . . . . I have quitted OneDrive temporarily . . . . . Temporarily

SOUND FORGE

6 answers, most recent on 3/14/2026

RE: Missing dll file

@Ninian Hi Check that you have the Microsoft Visual C++ 2015 Redistributable installed and it is up to date. To repair the C++ installation, see this article on fixing the issue, you must download and install both the x86 and x64 versions. HTH John

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

Have you looked at audacity? It's free and most options are comparable with Sound Forge.

Music Maker

One answer, on 3/4/2026

RE: Not Loading Saved Projects

@Ken-E Hi . . . . Should I uninstall and reinstall? . . . . No, this may make the situation worse. . . . . in the correct place but wrong folder(?) . . . . A bit of a long shot, are you using OneDrive and they ending up in the 'OneDrive/Documents'

Music Maker

One answer, on 5/31/2026

RE: Do we have an AI program like ACE or Suno music maker or arrangeger?

@Siah You can try Ace-Step or Heartmula. Both are free and can run locally on your computer, although they have not the same sound quality level as Suno or Ace Studio.

Photostory

13 answers, most recent on 4/18/2026

RE: zoom in templates

@beck3157 Hi Assuming you mean these Movement templates Did you download and install all the extra content which is available under Help, Free download...... ie: John EBForum Moderator

Movie Studio

5 answers, most recent on 2/23/2026

RE: Incorrect frame rate on AVI output, incorrect display of frame

@clement5 I don't understand why you're comparing clips. Wouldn't you work on a clip, export it, edit in in another program, then re-import it? Why are you comparing the original exported clip with one that has been re-edited, in potentially another

Photo & Graphic Designer

7 answers, most recent on 5/6/2026

RE: Cannot install my software on a new machine - no response to ticket

@John-Baggott Hi . . . . Show more details” appears for the Web designer product (which is where you can remove PC’s that are no longer relevant) but there is no such option under the Photo & Graphic Designer 9 . . . The lack of the Show more

SOUND FORGE

6 answers, most recent on 5/1/2026

RE: Sound forge pro 11

@Angela-Prosser Then it's probably registered to your old Sony customer account. These accounts were also transferred to Magix. Do you remember the old e-mail address and password?

Movie Studio

22 answers, most recent on 4/9/2026

RE: MS re-names every new import to the name of the last saved project!

@Apollo89x Hi . . . . You literally seem to be obsessively pedantic about every single item of terminology, purely for the sake of being pedantic! . . . . There is nothing 'Pendantic' about using the correct terminology, this ensures that everyone

SOUND FORGE

3 answers, most recent on 1/5/2026

RE: SOUND FORGE Audio Studio 15 Steam Edition - Ozone 9 Plugins

Thanks for information, i'm happy with you answer, if i have more question, i will ask it.

SOUND FORGE

15 answers, most recent on 1/2/2026

RE: mouse won't click properly in sf 18 waveform

Seasons greetings @jim-atkinson, If you are not editing a lossy type file, the 'Proxy' setting will have no affect.Otherwise, the 'Snapping' tool may be enabled and set to 'Grid', making it difficult to precisely place the cursor. It is usually best

ACID

6 answers, most recent on 3/26/2026

RE: Acid Pro 10 metronome volume

@FetusK Hello welcome The answer is no. To include a click track in your rendered ACID Pro file, you must create a dedicated audio track for it by placing audio "clicks" or "ticks" on the timeline along the grid to match your tempo. so you would

Web Designer

One answer, on 3/5/2026

RE: Trying to make printable order form

@gary-tayman Hi . . . . Web Designer + 25 . . . I asked Support, . . . Did you ask Xara or Magix Support? if Magix then you would not get a reply, they stopped retailing/supporting Xara products early 2024. Xara have their own support here, and

Music Maker

One answer, on 2/1/2026

RE: How to make this sound disappear?

@Eimantas-Miliauskas Do you use a VST effect or instrument in demo mode? This is a typical behavior for such plugins.

SOUND FORGE

8 answers, most recent on 1/26/2026

RE: Non functioning Sound Forge / no response from support

@Rod-Devonshire You can update the ticket by simply answering the e-mail you received, just make sure the ticket number in the subject stays unchanged. We had some news regarding the development of the support problems, see here: