• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @johnebaker Hi John, Re your comment on tagging; you and I can both see @David-Stromski's post and the tag for Tom seems to be "active", doesn't it? Jeff
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT, https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version (X86 & X64) Have you tried installing the latest v14 of Visual C++ Redistributable? That might fix the
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  @CubeAce Hi Ray, If you have a soldering iron, there is no reason you can't wire a mono mic across a stereo jack or whatever connection you are using. If you don't have a soldering iron there are stereo to mono audio connectors you can buy to put
• Off topic

  3 answers, most recent on 5/1/2026

  RE: If Vegas was sold why was I offered an "upgrade/Update" to my Vegas 17
  @DesertSweeper Hmm, maybe it was showing Video Pro X17? There is currently a redesign sale on Magix.com. You can disable the pop-ups. Usually the easiest way is to uninstall the Magix Update Notifier.
• Movie Studio

  12 answers, most recent on 4/9/2026

  RE: How to stop Magix trying to force me to install Travel Maps everytime?
  @Apollo89x Hi . . . . tick all the boxes, and so install all then delete the shortcut icon for Travel Map off your computer . . . . That is a fudge, the correct solution, if you originally installed all the Extra Content, is to uninstall the Travels
• Video Pro X

  One answer, on 4/11/2026

  RE: [Closed] licence magix vegas 21 ne fonctionne plus hors ligne
  @CP-CAENIFS Hello CP, BorisFX has recently acquired the Vegas products from Magix. I suggest you post your enquiry on the Boris Vegas forum here: https://forum.borisfx.com/c/vegas-pro/55
• SOUND FORGE

  7 answers, most recent on 3/13/2026

  RE: Sound Forge Audio Studio 17
  That said, I am very grateful to the customers of Magix who have helped me with technical issues on here. Thank you ! Also people on the Vegas forum (another Magix product that keeps failing).
• Photostory

  13 answers, most recent on 4/18/2026

  RE: zoom in templates
  That picture is from Photostory 2023. I have the effects that you are showing, but I don't need to use the rotation ones for what I do, and the other ones are all zooming out not in.
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  @Christiaan-Deliaert @Tom_Sp Hi Hopefully Magix will have another look as you have an invoice, bear in mind they have just returned today after Easter. Stephen Forum Moderator
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  @johnebaker @me_again @CubeAce @vdl-user-v19 John, You nailed it. I exported the song (an MP4 H264 and AAC) to WAV (ironically using VDL) then used that WAV with my footage and it came out perfectly with the 3060. It would appear that Magix is
• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  RE: Cannot install my software on a new machine - no response to ticket
  Hi John and SP, I resorted to a very strongly worded complaint / appeal to the Sales Department of Magix (shop@magix.net) and they responded in a couple of hours having "we increased the amount of machines which can activate the software from 3 to 5
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  Nearer 100? You must have been bored counting all those ,I gave up looking after the 16: I'm glad I didn't carry on. Anyway,if the "correct" procedure of adding LUTs doesn't work for you then this may be of interest. After an afternoon of playing
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  Hi The screen recorder records only the screen, no audio. For both, you need to use a different app, like OBS. John CB
• Movie Studio

  14 answers, most recent on 3/26/2026

  RE: Hardware Rendering
  @Carl-Johansson Based on those 3950x numbers, Carl, I'd still get a dedicated GPU. I realise my system in Intel but my CPU (i7-13700K) isn't much faster than the 3950x. I think my export times, using CPU only, are similar... slow! Approx 3x play
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @DesertSweeper Which Topaz Labs products do you own? I have Topaz Gigapixel and Topaz Video and haven't seen an issue like yours, albeit I have VPX17 and VdL 2026 Premium. JeffForum Moderator
• Rescue Your Videotapes!

  3 answers, most recent on 1/10/2026

  RE: Hi8 Blue Screen
  @kevin-c2769 Kev, it will almost certainly be either a cabling issue or digitiser settings issue. Try a Composite cable and then an S-Video cable. If no joy, try it on your TV (Composite connection only probably). In the program "Import" settings,
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  The last one I had was the perpetual one, same exact one that the installer and the license checker don't like. So you have the perpetual license for SF-18? Does it install successfully.. but you cannot activate it? Does it show an error
• Movie Studio

  6 answers, most recent on 4/6/2026

  RE: Nvidia GeForce RTX 5060 Mixdown message
  @Doug-Algire I doubt that anything changed in your Magix software. It's your NVIDIA driver that changed and "broke" your software rendering with NVIDIA. Did you read what was in the link that vdl-user-v19 provided?
• Movie Studio

  6 answers, most recent on 4/6/2026

  RE: Nvidia GeForce RTX 5060 Mixdown message
  Which Nvidia driver are you using? https://www.magix.info/us/support?question=466428&category=0&title=why-is-there-suddenly-a-fallback-to-the-cpu-for-hardware-accelerated-exports-via-the-nvidia-graphics-card
• Movie Studio

  4 answers, most recent on 1/15/2026

  RE: Objects in timeline not playing back video but plays back sound
  @johnebaker The backup files should be in the same folder you saved the project to, use the date/time created to determine the latest version, and work backwards in time until you get a good one. John, they should be... but here, at least, they
• Photostory

  2 answers, most recent on 2/8/2026

  RE: Photostory deluxe 2025
  @geoff222 Hi In addition to @David-Robinson5527 comment. Assuming the computer is running Windows 11, is OneDrive actively backing up your Documents folder to the cloud storage? To determine this, in Photostory select File, Settings, Program Paths
• Photostory

  13 answers, most recent on 4/18/2026

  RE: zoom in templates
  @johnebaker Hi John EB,  it includes all 59 Movement templates which are not in the extra content downloads, the Movie , Slideshow and Disc templates etc are limited . Interesting that these movement templates are not in the additional content. I
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X Thank you very much for the information about the amount of tickets that still need to be answered. At least we now know a little bit about what is going on.
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @James1812 Hi You need to get in touch with PayPal, it is they who are causing the issue. John EBForum Moderator