• Movie Studio

  8 answers, most recent on 3/13/2026

  RE: I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??
  @Apollo89x No one is forcing you to purchase anything. As they claim in big bold writing on their website that the Ultimate Version includes these ProDAD features as "Add-Ons" Add-Ons are not OFX Plug-ins. And the images below show external
• Movie Studio

  4 answers, most recent on 1/22/2026

  RE: Terrible website
  @Jiayi-Xu These are user to user forums, not any contact for Magix staff so your question is highly unlikely to receive any official reply here, sorry. If you did not receive an email confirmation of your purchase then you will not have been
• Movie Studio

  3 answers, most recent on 1/13/2026

  RE: Settings - CPU or GPU - Video Delux Premium 2026
  @SHANE-KOHUT Hi As I mentioned in your previous topic there is an issue with the Nvidia drivers 591.xxx, there will be no hardware acceleration for the h.264 and h.265 video file formats if you export to either of these formats. Do ensure that the
• Movie Studio

  3 answers, most recent on 2/27/2026

  RE: MPEG4
  @David-Thompson2175 Hi Your duplicate posts, on what is the same issue, have been hidden, duplicate posting does not get you an answer any quicker. Without the information requested above we cannot help you. John EBForum Moderator
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  That's odd @AAProds, firstly I have to install QuickTime (which is an Apple app), then I get this when I try to load an MP4 (converted with AviDemux) into VPX16  
• SOUND FORGE

  16 answers, most recent on 3/18/2026

  RE: Registration issues with Sound Forge 11
  Recently purchased Video Pro X17 and cannot access Magix Hub features because I cannot log in. My username and password has not changed. The error message is This page isn't working at the moment If the problem continues, contact the site owner.
• Web Designer

  8 answers, most recent on 4/4/2026

  RE: I designed a website using Xara Web Designer Premium
  @andrew-s3504 Your first post here has been approved and so made visible to other users, but please be aware that all these Web Designer, along with a number of similar products, is now sold by Xara and no longer sold by Magix. JeffForum Moderator
• Movie Studio

  6 answers, most recent on 2/7/2026

  RE: Background app from Magix
  @johnebaker This is a classic case of the the Two Ronnies Mastermind sketch Excellent, a true aficionado. I'm waiting for the opportunity to reply to a topic using "four candles" 😏 AndyW
• SOUND FORGE

  One answer, on 1/6/2026

  RE: Temporary block access
  @JoaoTome Magix support e-mail address is infoservice@magix.net but for some months now they barely respond at all. You could also try the e-mail address of the parent company office@rmep.com or office@rmep.li
• Video Pro X

  7 answers, most recent on 3/19/2026

  RE: $39 VPX16 on HB
  @AAProds Hi Al VPX 16 was very stable for me, as is 17, with which I had an issue caused by a buggy Windows update, was fine again after removal of the update and a repair, and the NVidia issue. John EB
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @ImTerribleAtThis   Hi   I have been looking at the issue with the LUTs not appearing in the Templates tab with a 'clean' install of VDL, ie not an upgrade from an existing installed version. The easiest to setup and use for the LUTs, is the folder
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  To follow up on my request for help from Magix. I have had three emails from Magix which I believe are mostly BOT generated and although they were relevant the advice has not resolved my issue. The latest message said "If you still have the case not
• SOUND FORGE

  One answer, on 1/6/2026

  Temporary block access
  Hi.I was trying to upgrade to soundforge pro 18 and when I clicked the link to upgrade to proceed to payment I got this: "Unfortunately we had to temporarily block your access as a result of payment problems.To resolve the problem, please contact
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  @John-Wurm Hi . . . . The camera settings seems to include Magix in the desktop apps portion . . . . That is where they should be and they are added automatically for both Camera and Microphone. Microsoft referring to Apps and Desktop Apps can be
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @SP.  It's the same problem that you can't tag him. I think that may no longer be the case. In the post from @David-Stromski which @johnebaker has hidden the tag for Tom is visible and "active". JeffForum Moderator
• Other products

  One answer, on 4/25/2026

  Cannot install the Magix PC Check&Tuning 2026 - License Key is Missin
  I purchase the Magix PC Check & Tuning 2026 but I until now I have not received my License Key. I need the License Key to install the software. Kindly, send it now. Thank you. Order# Obfuscated by ModeratorMXC Serial#
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  @AJenn Ok, interesting. Thanks for your follow-up response. 👍 Of course, I don't know what helped in your case. Could be the registry cleaning or the MIDI 2 service deactivation. If the problem occurs again, it is quite possible that automatic
• SOUND FORGE

  13 answers, most recent on 3/16/2026

  RE: SF11 is stable - SF13, 14, 16 fail.
  @WhyB In addition to @SP.'s request, it would help if we know more about your computer specification, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you
• Other products

  4 answers, most recent on 2/19/2026

  RE: Serial number
  @TLj Welcome to the Magix user forums. Exactly which Magix product do you own? Your post is tagged as "Other Products" so we really cannot help you without knowing which product you are asking about. JeffForum Moderator
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  @Apollo89x I can safely say... no it doesn't. For any of my new projects, the program OFFERS a new name of the current date. I can then put in whatever name I like. It does not offer me the name of the old project. It would help if you could do a
• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  @doane HI You can ignore that 'error' message it means there is no set GPU which can hardware accelerate the encoding of the video. The CPU will do all the processing and encoding, however it will take considerably longer to complete. However if the
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  @Apollo89x Since, a), no-one else has ever (to my knowledge) reported this problem before, and b) you have now uninstalled and reinstalled your software but the problem has now returned (having originally disappeared following the reinstallation), I
• Video Pro X

  9 answers, most recent on 4/20/2026

  RE: 360 File from DJI OSV
  @paulsweigert Hi. That file extension is proprietary with that drone and the DJI Osmo360 . Adobe Premiere Pro (via Plugin) can edit those files as far as I know but video editing choices are at present rather limited if you do not use the DJI
• Photostory

  2 answers, most recent on 2/26/2026

  RE: PS 2026 Uprade freezing
  @PeterD58 Hi Are you logging in to the laptop using a Microsoft Account and OneDrive is active? If not sure about OneDrive open the PS 2026 program settings, and on the Folders tab, if in any of the options you see 'OneDrive' in any of the folder