• SOUND FORGE

  2 answers, most recent on 4/24/2026

  RE: Buying serial number to activate SFAS 17
  @Roberto-Kirst If you registered Sound Forge Audio Studio 10 with Sony, you can use the same login credentials (e-mail and password) at Magix.com and download it there. Regarding version 17, you can now only get old stock licenses from third party
• Other products

  One answer, on 1/8/2026

  RE: I keep getting Error Code 24 so can’t authenticate the product
  @Jackie-Daniels Welcome to the Magix user to user forums. Where exactly did you purchase the software? From what you write I assume this may be from a previous owner? If so, that owner must advise Magix that he/she has sold the product to you and
• ACID

  4 answers, most recent on 5/19/2026

  RE: Acid Pro 7.0
  Where can i download my acid pro 7.0 I use to goto to Sony media software I paid my hard earned money for it and now i can not download
• SOUND FORGE

  15 answers, most recent on 1/2/2026

  RE: mouse won't click properly in sf 18 waveform
  since double-clicking doesn't work in 18 It does work.. sort of.. you just have to double-click really really fast. As I recall, this annoying issue started with SF-16 and was never addressed and adjusting the click speed in the OS settings does not
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  @CubeAce Hi Ray, Or maybe the 'feature' was just dropped and not a bug but a planned cut I'll go with Occam's razor - simply whoever programmed the thing didn't understand these things and no one who did was left. All that happens is that mono sends
• Movie Studio

  3 answers, most recent on 2/27/2026

  RE: MPEG4
  @David-Thompson2175 In addition to the information Al, @AAProds, has asked for . What is the specification of your computer system including Windows version, see this topic for what is required and please quote processor and graphics card make/model
• ACID

  8 answers, most recent on 2/27/2026

  Acid Music Studio 11, Auto update failure.
  Every time I run Music Studio 11, im prompted to upgrade. So I have been trying but it always fails at installing the Microsoft Visual Studio redistributable . I have tried downloading the version from microsoft and running a repair, then installing
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  Independence keeps crashing when clicking project button. (this video I recorded accurately shows what has been happening). My Independence software has suddenly stopped working in it's fullest. The program has been working great for over a year,
• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  @doane HI . . . . the AVCHD, doesn't play back on my home BlueRay player . . . When I click to play either story it starts with the music playing and the first image, but won't advance to the next photo. I'm using the HD Static-General-Blue Grid
• SOUND FORGE

  One answer, on 1/6/2026

  Temporary block access
  Hi.I was trying to upgrade to soundforge pro 18 and when I clicked the link to upgrade to proceed to payment I got this: "Unfortunately we had to temporarily block your access as a result of payment problems.To resolve the problem, please contact
• Video Pro X

  9 answers, most recent on 1/20/2026

  No output option at 100fps for 4k-100fps video
  I'm still using VPX 14 which will load and edit my 4K-100fps video, but will not output at 100fps! I've tried to change the movie output settings manually to 100fps, but VPX 14 will not accept this change and forces the output frame rate to only
• Off topic

  163 answers, most recent on 6/12/2026

  Magix support has not responded to support tickets for months
  Because the previous topic was closed by @PATIENT-X I open this replacement topic. This topic is to make aware about Magix not answering support tickets over months and the need to overhaul their support system. I had tickets from October 2025 after
• Other products

  One answer, on 5/6/2026

  RE: registering old sony music studio 10
  @Steve-Fearey You need to use the same exact e-mail address and password of your Sony account. Don't create another Magix customer account. Then it should work fine.
• Movie Studio

  16 answers, most recent on 2/25/2026

  RE: Can't get Red Text
  Hi . . . . Please note that the color in the Text selection box is MUCH REDDER than it looks here. . . . color in the screenshots, as you see, is what I see see in Irfanview and Photoshop . . . . Does this mean you see the colour issue only in
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  I have just installed the latest Photostory update and would you believe it? The  "RC String 8875 not found" message has been fixed.
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Frank-Pietrantoni9884 Hi Frank, I suggest that the questions be refined. No need to report back here, just post your revised query on the Vegas site. As you have seen, Magix/Vegas ticketing system is answered by AI and it is very difficult to get
• ACID

  7 answers, most recent on 4/25/2026

  RE: Purchased a New Waves Plugin now no Waves Plugins Work in Acid 11
  I found the legacy versions (of all the Waves V14 plugins) and am installing them now. That's a step in the right direction. Hopefully this works out!
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  Have you looked at audacity? It's free and most options are comparable with Sound Forge.
• Music Maker

  3 answers, most recent on 1/20/2026

  RE: How do I update My Music Maker 14?
  @Andy-kim Explain step-by-step what you're doing and then we might be able to help you.
• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  The thumbnail distortion I posted above was caused by me changing my Windows 11, over riding the Properties-Compatibility-Change high DPI settings, setting it to Override - System Enhanced for this Photostory 2026. I did it because the burn screen
• SOUND FORGE

  One answer, on 5/8/2026

  RE: SF 18 - Plug in chainer weirdness
  Hi @Colin-Taber, I do not have those particular plug-ins to test. Do other plug-ins and plug-in formats exhibit similar behavior. Unfortunately, Sound Forge has always had issues with Waves plug-ins.You may want to try the BorisFX trial version of
• Music Maker

  One answer, on 5/31/2026

  RE: Do we have an AI program like ACE or Suno music maker or arrangeger?
  @Siah You can try Ace-Step or Heartmula. Both are free and can run locally on your computer, although they have not the same sound quality level as Suno or Ace Studio.
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Michael-Schmidt6033 Yes, as this post confirms, BorisFX now owns SoundForge. However, I note you list Sound Forge v 18 and 19. These are versions produced by Magix so it seems you do need to contact them! (I admit I was not aware that it was
• SOUND FORGE

  6 answers, most recent on 5/1/2026

  RE: Sound forge pro 11
  @Angela-Prosser Then it's probably registered to your old Sony customer account. These accounts were also transferred to Magix. Do you remember the old e-mail address and password?