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@Apollo89x Hi, Magix as a company have basically tried to mislead/fool people by renaming the basic version as "Plus" | Wheras that used to be the mdi-range level in previous versions. No, nothing is misleading at all. Magix dropped the "Basic"

MAGIX

34 answers, most recent on 3/31/2026

RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.

@set Hi Your very welcome and all the best to you in your new adventures. Stephen 😉 Forum Moderator

Movie Studio

One answer, on 1/17/2026

RE: [Closed] Stopped working. Reinstalled and now won't take Activation code

What version is your MSP?. If it is a Vegas version (up to 17. 18 and later are Magix versions) you need to go to the Vegas forum https://www.vegascreativesoftware.info/us/news-forum/ If it is a version released years ago by Sony Creative Software

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

@David-Rees Magix support was usually good until they were sold to new owners at the beginning of 2025. In summer 2025 they introduced their AI bot customer support and over the last three months they basically stopped answering support tickets.

ACID

19 answers, most recent on 1/21/2026

RE: WAVES VST Plug-in inssue

SP, I think I did it wrong.... you said, "...install new Magix software and copy their audio_plugin_scan_server exe files into the old program folders..." So let me get this straight... remember, I need step-by-step instructions and I'm afraid your

Rescue Your Videotapes!

3 answers, most recent on 12/30/2025

RE: [Solved] MxDownloadManager.exe crashes when trying to download Version 7

@JudgeHawk It's no longer working. You could contact customer support at infoservice@magix.net and ask them for the installer, but I assume that they won't answer or simply say it's out of support because it's an old software from 2013. I also don't

Video Pro X

One answer, on 3/23/2026

[Closed] Downloading Video Pro 23

I cannot get the downloaded file to install Vegas Pro 23 on a brand new PC AMD Ryzen X870 Motherboard, 64mb of RAM, 1TB main drive and a 2TB secondary drive, program will not even begin to download. On my laptop which is an Intel i9 Lake I cannot

ACID

267 answers, most recent on 4/2/2026

RE: Feedback on ACID Bugs

I heard that Acid pro on now incorporated in sound forge or in included in new sound forge! No sure!

Movie Studio

One answer, on 4/22/2026

Neat Video Update

Greetings, New Version to 6.1.2 - Several minor improvements AndyW

SOUND FORGE

6 answers, most recent on 5/1/2026

Sound forge pro 11

I own sound forge pro 11 and cannot find how to download it to my new computer. It says the serial number is registered but doesn't show up in my products list.

Movie Studio

14 answers, most recent on 3/26/2026

RE: Hardware Rendering

For sure! Testing the same project with whatever has been added to it would give everyone and idea of what hardware specs will give someone. As if anyone can afford a new computer nowadays....

Rescue Your Videotapes!

One answer, on 4/8/2026

RE: Unable to Activate Product – Error -24 (New Purchase)

@konstantinos-georgakis Welcome to the Magix user to user forums, so not a contact for any Magix Support staff and no-one who posts here can offer any help to you, other than the following: The only person who can resolve this for you is the

MAGIX

34 answers, most recent on 3/31/2026

RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.

@SP. @Reyfox Hi See new Magix announcement. Important Update Regarding our Product Portfolio https://share.google/50Lda8nrA3W894TqX Stephen

Movie Studio

One answer, on 2/22/2026

RE: [Closed] I need my serial number!

@Yusuf-AlSanad Go to your Magix account https://www.magix.com/us/support/my-service-center/. Hopefully under My products you will find your MSP13 and its serial number. There were two releases of MSP13 - the original Sony Creative Software one and a

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 Hi Good news, I received an email this morning (UK time) the issue has been replicated by Support and forwarded to Development. John EB

Photostory

17 answers, most recent Yesterday

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

Hi, Wrt my last comment: I have just checked: my previous computer had Windows 25H2 Build 26200.8524 and the new one has Windows 25H2 Build 26200.8457. Very similar. The old computer runs Photostory 2025 with no issues.

SOUND FORGE

13 answers, most recent on 3/16/2026

SF11 is stable - SF13, 14, 16 fail.

I have been struggling with SF for years, I can no longer test if SF18 fixes issues or not but I am on SF16. When I've upgraded to new versions the bugs have not been fixed and have given up paid upgrading.I've just discovered that all the versions

ACID

5 answers, most recent on 4/3/2026

ACID Pro will not launch

I have been trying to install ACID Pro on a new desktop, and it will not launch after I register it. I have already deactivated it on my previous computer.

Other products

4 answers, most recent on 3/9/2026

RE: Movie Delux 2026 Feedback button goes to Patches, not to feedback area

@Survey123Jedi Hi . . . . Movie Delux 2026 Feedback button goes to Patches, not to feedback area . . . . The Video Deluxe 2026 feedback is mainly from Magix to the user regarding patches, and/or, new features added The feedback back from a user is

Movie Studio

4 answers, most recent on 3/16/2026

RE: Updating / Upgrading present and future concerns

@SP. Thanks for the suggestion but I've no intention of updating to VDL 2026, I was posing a hypothetical question. How many people come on this forum saying they've just bought VDL 2026 and how do I do this. that or the other? If they've just

SOUND FORGE

13 answers, most recent on 12/23/2025

RE: Sound Forge Pro 18 - can't change bit depth to 32

Yes, it does happen on a new file I create - but this helped illuminate something: It only happens when I am lowering the bit depth to 32. Steps: 1) Create new 44-16 stereo file 2) Change bit depth to 64 3) Change bit depth to 32 Problem

Photostory

13 answers, most recent on 4/18/2026

zoom in templates

Hi, I have updated to Photostory 2026 from 2023, But this new version does not have all the zoom in templates eg zoom in top, zoom in bottom, zoom in left etc. Can we download them anywhere?

SOUND FORGE

One answer, on 2/26/2026

Sound Forge 17 will not launch

I have been trying to install Sound Forge 17 on a new desktop, and it will not launch after I register it. I have already deactivated it on my previous computer.