Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

HI! Im having trouble to install the extra content and efects and such. Do anybody customer support mind install theese things on my computer? when their available. thanks

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

@Christiaan-Deliaert @Tom_Sp Hi Hopefully Magix will have another look as you have an invoice, bear in mind they have just returned today after Easter. Stephen Forum Moderator

Movie Studio

22 answers, most recent on 1/7/2026

RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu

Hi The screen recorder records only the screen, no audio. For both, you need to use a different app, like OBS. John CB

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 Hi Good news, I received an email this morning (UK time) the issue has been replicated by Support and forwarded to Development. John EB

Photostory

17 answers, most recent 14 hours ago

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

Hi, Wrt my last comment: I have just checked: my previous computer had Windows 25H2 Build 26200.8524 and the new one has Windows 25H2 Build 26200.8457. Very similar. The old computer runs Photostory 2025 with no issues.

SOUND FORGE

8 answers, most recent on 3/31/2026

RE: Wave Hammer - Sound Forge 18

Hi Everyone The official announcemnt of the Magix product changes is here. John EBForum Moderator

Off topic

159 answers, most recent 3 hours ago

RE: Magix support has not responded to support tickets for months

@SP. @Leslie-Howarth Hi, The HUB is now working, at least for me. I raised a ticket recently, discussed the problem with the AI agent which finally said that it was forwarding it to a human. A week later, I followed up by replying to the email,

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

@Ryan-Sch, @Cristopher-Dolores HI Check your spam folders, for some unknown reason the emails end up there. John EBForum Moderator

Music Maker

7 answers, most recent on 2/11/2026

RE: How to Change Hand to Cursor

Hi Jeff. It is Music Maker 2026 Premium. When you say cursor you mean the Hand? I don’t have a cursor or don’t know how to get it. Thank you.

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

@James1812 Hi You need to get in touch with PayPal, it is they who are causing the issue. John EBForum Moderator

Audio Cleaning Lab

7 answers, most recent on 5/5/2026

RE: Dolby Noise Reduction system

@Brian-Weber Hi In ACL 2005, in the Mastering, MultiMax, compressor there is an option for emulating Dolby Noise Reduction the Cassette NR-B decoder HTH John EBForum Moderator

Movie Edit Now

8 answers, most recent on 2/11/2026

RE: magix movie edit pro mx

Hi John, the only way i could get it to work was to carry out a ‘no loss’ mp4 file conversion and am quite happy with the results

Movie Studio

26 answers, most recent Yesterday

RE: Message: Could not find a part of the program. Please install again.

Hi @johnebaker I upgraded to VPX17 trial, as just easier and you are right - it starts without the error message and works just fine. What is REALLY strange is that after I installed the trial, my Movie Studio 2025 is now working without the error...

Movie Studio

11 answers, most recent on 3/22/2026

RE: Cleaning a really poor quality video

@me_again Hi Andy These 'lines' could be hardware acceleration decoding created artefacts. Do they appear if you switch all the Device Options to use the CPU or UHD630 ? John EB.

Movie Studio

16 answers, most recent on 12/23/2025

RE: No video only sound

Hi My last eperience I try to open the AVI files with windows mediaplayer on a widows 10 computer, no problem everything OK. Odd

Photostory

13 answers, most recent on 4/18/2026

zoom in templates

Hi, I have updated to Photostory 2026 from 2023, But this new version does not have all the zoom in templates eg zoom in top, zoom in bottom, zoom in left etc. Can we download them anywhere?

Photostory

17 answers, most recent 14 hours ago

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

@bdesha Hi . . . . Was it sufficient to have uninstalled Nvidia or do I need to reset it at 581.8 . . . . Uninstalling the App would not affect the driver that is already installed, try downloading 581.80 and install that. John EB

Photostory

9 answers, most recent on 2/3/2026

RE: Magix Travel Maps - OpenStreetMap issue

Hi I'm having a similar problem with version 5.0.0.501. It's been a few months since it stopped working. I'm wondering when Magix will release an update?

Other products

30 answers, most recent on 1/16/2026

RE: Topo maps broken in latest TRAVEL MAPS update

@Theuns-Serfontein Hi Please do not post Google Meet codes or any personal/confidential information in the forum, which is open to the public. I would suggest you create a new Meet code, the link you posted here may be compromised and should not be

Movie Studio

6 answers, most recent on 4/24/2026

RE: Movie effect settings ??

@idd-2016 Hi There is no indication of Master Effects, Brightness/contrast, Colour or Sharpness, have been applied to the movie, this only occurs for effects applied to objects on in the timeline. John EBForum Moderator

Web Designer

8 answers, most recent on 4/4/2026

RE: I designed a website using Xara Web Designer Premium

@andrew-s3504 Hi In addition to @emmrecs comment re Xara, please do not resurrect old topics, this one is 5 yrs old, and the OP has not logged in since. John EBForum Moderator

Movie Studio

14 answers, most recent on 3/19/2026

RE: Separating Audio Tracks Video deluxe 2026 premium

@Tom-Essex Hi As you can see you have been given possible solutions for different scenarios for the audio. Which scenario matches the video file audio 'tracks' you are working with? John EB