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I have lots of footage using HD camera with 5.1 surround sound in AC-3 format. I used to edit this with no problems, until I got a new PC with Window 11 and reinstalled MEP 2015. When I try to load this footage to the timeline it says I need a free

ACID

16 answers, most recent on 4/27/2026

RE: ntdll.dll - ACID doesn’t start

@vdl-user-v19 what might help would be installing the latest V14 of Visual C++: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version (X86 & X64) After 8 months of being

Music Maker

6 answers, most recent on 4/3/2026

RE: Wont start

My MM2026 Premium does not open fully after clicking the MusicMaker icon on the desktop, it is only active in the task manager, there I must end the process, but after clicking the icon it never opens. This started about 2 months ago, sporadically,

Movie Studio

26 answers, most recent on 6/8/2026

RE: Message: Could not find a part of the program. Please install again.

Topaz Video Ai and Topaz Photo Ai (I bought them perpetual back then) and the latest subscription versions of each also. But something interesting just happened - I ran VPX 16 again and this time it offered an update which I installed and then it

Rescue Your Videotapes!

21 answers, most recent on 3/2/2026

RE: what are correct driver(s) for the "video grabber" K0065 for win11?

@John-Wurm It really depends on how old your USB video grabber device is. If it is really from 2023/2024, I think it should work fine on Windows 11 and simply install its driver automatically. Can you check inside the program under the Help menu (it

SOUND FORGE

7 answers, most recent on 3/13/2026

RE: Sound Forge Audio Studio 17

Hi @Rod-Devonshire, Are you trying to reinstall using the installation manager or the unpacked installer file.. which may still be in your 'Documents> MAGIX Downloads' folder, When uninstalling SF, I usually recommend using a third-party

SOUND FORGE

2 answers, most recent on 3/2/2026

RE: serial number

@karaflas Welcome to the Magix user to user forums. If you download and install the Trial Version you will need to request a Trial Key via a link in the registration process, which you will need to complete when you attempt to run the app for the

Music Maker

16 answers, most recent on 1/12/2026

RE: Midi keyboard not playing live

@Alex-Kirkwood MIDI ports on the audio interface would only be needed if you own a MIDI device without USB connection. You wrote your MIDI keyboard is a USB device. This means the keyboard has its own internal MIDI interface. Do you still have

SOUND FORGE

3 answers, most recent on 12/30/2025

Voiceover Gate zeroes out the audio

I just upgraded from 16 to 17. I have some pretty standard things I do for a podcast and using the Gate on Voiceover settings is one of them. If I do it in 17, after applying the waveform is a silent flat line. When I do it in 16 the VO gate applies

Movie Studio

3 answers, most recent on 5/28/2026

Seems to be a codec problem

I'm trying to edit some video sourced from my Canon Legria HF R66 movie camera. I had nor problem editing MP4 files from this camera with previous version of Magix. I think it has worked with the current version, but not sure. The symptom is sound

Music Maker

20 answers, most recent on 4/5/2026

RE: Music Maker 2026 Frozen at SetViews during startup

@emmrecs Hi Jeff, Even though my M-Audio has MIDI in/out, I don't use that. My keyboard is connected to the computer by USB and works fine with Music Maker so long as the M-Audio is disconnected. I think I'll try out my wife's fifine audio interface

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

@David-Rees Magix support was usually good until they were sold to new owners at the beginning of 2025. In summer 2025 they introduced their AI bot customer support and over the last three months they basically stopped answering support tickets.

SOUND FORGE

11 answers, most recent on 4/14/2026

RE: Welcome window keeps popping up on startup

@mary-o If you changed the setting to TRUE and it's still TRUE after restarting the app, the setting was applied. Then that's not the problem. The settings just prevents the application from opening multiple times if you open multiple audio files. I

Movie Studio

22 answers, most recent on 1/7/2026

RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu

@James-Fleming6483 @browj2 Open Magix Capture, click on Screen Capture (but you already know that 🙂) and click on Recording Level. if Stereo Mix is disabled then Enable it. If Stereo Mix is already enabled then ... AndyW edit, ps @CubeAce

Movie Studio

12 answers, most recent on 4/9/2026

RE: How to stop Magix trying to force me to install Travel Maps everytime?

@Apollo89x I do not have Magix Travel Maps. Never wanted them. Have no personal use for them. I do not get notifications asking me to download it. I think you have to be very careful when you set either of the Magix video editors up and don't just

Music Maker

10 answers, most recent on 3/22/2026

RE: I need to get a refund processed but Magix support keeps bouncing it

@peter1968 It is highly unlikely, I think, that you will receive any sort of reply until at least next week, i.e., after the New Year holiday. JeffForum Moderator I already asked them for a refund 3 weeks ago. Not a single response other

Movie Studio

2 answers, most recent on 3/24/2026

AI Speech to Text Not Working - Program Crashes

I am using Magix Video Deluxe 2026 and - though I have used it successfully before - I can no longer get AI Speech to Text to work. It doesn't recognize that I am logged in. I have clicked "Login" and completed the process. I have logged out of the

Movie Studio

12 answers, most recent on 5/1/2026

RE: Have downloaded Magix video de luxe 2026

@David-Cowan the problem occurred when I downloaded the latest X version If that is Video Pro X you need to be aware this is not an update to VdL 2026 but rather an upgrade to a much more complex program which will certainly not run properly on your

SOUND FORGE

7 answers, most recent on 3/13/2026

RE: Sound Forge Audio Studio 17

@Rod-Devonshire But I think I might move over to Adobe Audition as my go-to audio editor now :) Slightly OT, but as someone who uses Audition v26 regularly (or at least tries to) do be aware there are a number of users, myself included, who are

Audio Cleaning Lab

One answer, on 1/23/2026

RE: Compatible with Windows 11?

@Roger-Goss Why do you need to change your computer? Simply because Microsoft ceases support of Windows 10? I think it will still run fine for years and there you can still use Audio Cleaning Lab 2017. Even if you a get new device for security

SOUND FORGE

3 answers, most recent on 1/20/2026

RE: Clicks and pops playing audio and audio exported in Sound Forge 17

Strange thing is that it seems to be a tweak for slow computers that cant decompress in real time the compressed audio audio This has been an issue for many folks. I am not sure the amount of RAM memory has much to do with it since many users have

Movie Studio

One answer, on 4/18/2026

RE: impossible de l'nstaller pouvez vous m'a

@dominique-b5692 Quel message d'erreur s'affiche ? Le téléchargement est-il bloqué à 0 % ? Dans ce cas, il est fort probable que votre pare-feu ou votre antivirus le bloque. Le téléchargement devrait fonctionner correctement si vous utilisez

Movie Studio

22 answers, most recent on 1/7/2026

RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu

@browj2 I think that we established when it first came out, that the new Screen Capture Mode in Magix Capture did not and could not capture audio. John, yes, sorry, I was referring to the screen recorder on the red button. I see that the spinning

Rescue Your Videotapes!

7 answers, most recent on 12/19/2025

RE: Lines in digitized VHS

@MovieEditorr I doubt that it is the digitiser. You'll notice the yellow banding in the sky; that will be caused either by poor tape quality or the VCR, so I think the lines are probably caused by the same issue. You could try cleaning the VCR