• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Hi Rick Can correct you add to your signature computer spec that the PC has a Nvidia GT 730 GPU. I tested MKV file with the three GPU options I have, ie CPU, UHD630, RTX 2060 and got the following results: CPU and my RTX 2060 :- Video
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @emmrecs @johnebaker @SP. Hi John, Jeff Thats why I have been tagging Tom on behalf of the users. Stephen Forum Moderator
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope  It just gives me the same programme I have already downloaded and installed. Are you sure? Did you download and install it?
• Rescue Your Videotapes!

  7 answers, most recent on 12/19/2025

  RE: Lines in digitized VHS
  When I watch same cassette with same VHS recorder from TV there is no those lines and quality is much better.Is my Video Saver broken or something? The quality has been like that from the beginning.  It was Super VHS ET recorder. I also have few
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my
• Movie Studio

  6 answers, most recent on 4/6/2026

  RE: Nvidia GeForce RTX 5060 Mixdown message
  I installed driver version 595.79 today 4/5/26 because of the Mixdown error message. Everything worked fine on March 29, 2026. So something changed in the Magix software.
• Music Maker

  10 answers, most recent on 3/22/2026

  RE: I need to get a refund processed but Magix support keeps bouncing it
  @peter1968 I read a comment on Reddit some weeks ago from a former support staff member who worked for 10 years at Magix. In December they get like 80% of their yearly support request volume, because all kinds of users want to finish their yearly
• Movie Studio

  11 answers, most recent on 3/22/2026

  RE: Cleaning a really poor quality video
  @me_again Hi Andy. What I'm seeing is horizontal bands of varying contrast of various widths which may have been caused by the original VCR used when the clip was first digitised. At least that is what it looks like to me. I have no idea how that
• Movie Studio

  11 answers, most recent on 1/20/2026

  RE: VDL 2026 Patch 316 - Had to deactivate then reactivate the same PC
  @me_again Andy, I'm still on, wait for it, Game-Ready 576.02 from April last year. 😁
• SOUND FORGE

  9 answers, most recent on 6/4/2026

  RE: Is this the end of Sound Forge?
  plugins like the free Reapper package, for example, only work on SF 12. From 13 to 19 (2026) they don't. Hi @JoaoBC, if you are referring to the free REAPER ReaPlugs, the 64 bit VST-2 version causes SF to freeze However the 32 bit VST 2 version
• Movie Studio

  16 answers, most recent on 4/26/2026

  RE: GL Transitions ?
  @idd-2016 Hi, If you're looking for more transitions, I recommend Pixelan SpiceMaster 3 for Magix. I can probably do most of the 121 GL transitions with it, with intricate modifications of each, quite simply and without any programming. There are
• Movie Studio

  6 answers, most recent on 2/1/2026

  RE: Video Deluxe 2026 Could Not Find a Part of the Program
  @Scott-Wright Scott, FYI, has happened before: https://www.magix.info/us/forum/message-could-not-find-a-part-of-the-program-please-install-again--1351321/ and by the looks, not resolved. I am able to open old projects, and i have the 316 patch
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @AAProds Hi Al Looking at the migration of effects that occurred when I upgraded from MMS 2025 to VDL 2026, I see that the folder: C:\Users\Public\Documents\MAGIX\Common\Videocontent\Movie Edit Pro Premium\UserVideoEffects\ has a copy of my LUTs
• SOUND FORGE

  7 answers, most recent on 4/2/2026

  RE: soundforge 17 error
  mp3 or .wav doesn`t matter the program won`t open,not even as administrator ,this error prevents opening the program. should i reinstall the program to start fresh?
• ACID

  2 answers, most recent on 1/4/2026

  RE: Where can I get samples?
  @alexavil Hello welcome I use Producerloops and Producersources websites. Stephen Forum Moderator
• Movie Studio

  8 answers, most recent on 3/13/2026

  RE: I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??
  I would just rather Magix were clear & transparent about what they actually offer\Rather than deliberately being vague, to try misleading people into buying a bunch of crap, they doesn't actually do what is says on the tin.#Moreover still, that
• Rescue Your Videotapes!

  4 answers, most recent on 4/10/2026

  RE: je n'ai pas recç mon numéro de serie pour enregistrer mon logiciel
  @BRUNO-PACELAT Puisque votre article est encore dans sa boîte, veuillez consulter ce message d'assistance : https://www.magix.info/us/support/?question=349256&category=0&title=how-can-i-redeem-the-voucher-code-for-my-box-version. Il
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @SP. @Tom_Sp Hi The main problem was PayPal payments issues in general where users did not receive their serial numbers which as you stated I brought to the attention of Magix and is currently being dealt with. This was a PayPal technical issue. The
• SOUND FORGE

  8 answers, most recent on 2/4/2026

  RE: Sound forge pro 18_plugin chain issue
  @SP. perhaps that's forgivable even though I find it much less ergonomic. This doesn't explain the issue I share with @grig about the plugin chain settings resetting when you go to adjust them. There also seems to be a long list of other issues that
• ACID

  8 answers, most recent on 2/27/2026

  RE: Acid Music Studio 11, Auto update failure.
  @stuart-cassie I suggest you check if the C++ 2013 Redistributables are still installed on your system. This would explain why the install of Acid still fails.
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  Hi I received a response from Magix yesterday that they were looking into it. Stephen Forum Moderator
• Movie Studio

  2 answers, most recent on 5/23/2026

  Crystal Ball Gazing
  Now that Vegas is with BorisFX and Magix has confirmed future updates to VDL and ProX, I have some questions about Magix's future. 1) Has anybody seen any signs of improved support? 2) What will take the place of Vegas stabilization in VDL and ProX?
• Movie Studio

  6 answers, most recent on 2/7/2026

  RE: Background app from Magix
  @johnebaker I refer the honourable gentleman to my earlier reply 😏 Thanks for the reply John. AndyW
• Other products

  One answer, on 1/12/2026

  [Closed] Vegas Pro 365 subscription isn't letting me register SF 18
  I have a current and valid subscription for Vegas Pro 365 - which includes Sound Forge. Version 18 allowed me to download, but it isn't accepting the serial number as valid... besides, the Pro 365 still lists in my account as registered in 2022 (and