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I have similar case. I ordered VIdeo Pro X ultimate upgrade, but never received mail with serial number and activation coupons for additional products from ProDad, NewBlue and BorisFX. I already placed 3 separate tickets and I got no response to any

ACID

One answer, on 5/4/2026

RE: Old Software on a dead laptop

@Terrell If you registered the Acid 6 in your Sony customer account, you should theoretically be able to use the same login credentials (I hope you remember e-mail and password) on Magix.com (all accounts were transferred from Sony to Magix) and

Rescue Your Videotapes!

One answer, on 4/8/2026

RE: Unable to Activate Product – Error -24 (New Purchase)

@konstantinos-georgakis Welcome to the Magix user to user forums, so not a contact for any Magix Support staff and no-one who posts here can offer any help to you, other than the following: The only person who can resolve this for you is the

SOUND FORGE

4 answers, most recent on 2/19/2026

RE: Can't activated Sound Forge Audio Studio 9

@Zoran-Angelkovikj Have you carefully followed ALL the instructions in that linked post? They clearly include details of how to create that Activation Code. Have you also read the whole thread and seen the responses of other users of Sony software?

Movie Studio

8 answers, most recent on 4/10/2026

RE: -14 error

@lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering

SOUND FORGE

8 answers, most recent on 4/8/2026

RE: Magix Sold Sound Forge!

There is a new Sound Forge forum on Boris FX as well. Not much activity there though.https://forum.borisfx.com/c/sound-forge/57 I do not know if there are plans to eliminate the Magix SF forum. The 'Vegas Creative Software' (Magix) forum is gone..

Movie Studio

7 answers, most recent on 4/10/2026

RE: cant download extra content

@graham_themoor Hi, There is no "Ultimate" version of the program. You get the "Premium" version of the program plus additional software and features. Once you have activated/redeemed the coupon, go under the Templates tab, scroll down to Themepacks

Movie Studio

31 answers, most recent on 4/16/2026

RE: Video deluxe 2026

@johnebaker To use a LUT either use 'drag n drop', to put the LUT onto the selected video/image on the timeline. John, the problem with that method is that no description is put onto the timeline object; you don't know what you've applied to it.

SOUND FORGE

4 answers, most recent on 5/11/2026

RE: License for iZotope Plugins

@fbc.dunn Another user couldn't reinstall Sound Forge 18 because of a wrong e-mail address and also waited weeks without responses from Magix support. And then they asked Boris FX support who contacted Magix support for them and the problem was

Music Maker

8 answers, most recent on 12/30/2025

Soundpool problem

I haven't been able to use Soundpool for almost two months. I bought MM 2026 for 99 euros on this sale. I've been writing to Magix for two months and it always works for me, but I can't reach a real person to solve my problem. After installing MM

Music Maker

7 answers, most recent on 2/22/2026

RE: LOST SOUND POOLS AND LOOPS

SP. I went back to one of my Magix Music Maker email activations and re-installed 2021 Music Maker. It installed successfully. I tried to log in to the the store and I was prompted to input my p3 code. I copied and pasted into the bar and got this

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: Unable to Activate SF18 Pro after a reformat of my computer

@px41 Apparently, you registered SF 18 Pro under a different e-mail address under which you purchased it. Otherwise it would be listed in your customer account. This also explains Error -24. It could be as simple as a typo you made back when

SOUND FORGE

3 answers, most recent on 12/23/2025

RE: 사운드 포지 17프로 재 설치 문의 합니다.

@farmer-voice Magix.com에 접속하여 고객 계정에 로그인하시면 됩니다. 등록된 모든 제품은 그곳에서 다운로드할 수 있습니다. 참고로, 이곳은 일반 사용자 포럼이며, Magix 직원은 활동하지 않습니다. You can simply visit Magix.com and log into your customer account. All registered products can be downloaded there. Be

Movie Studio

One answer, on 1/17/2026

RE: [Closed] Stopped working. Reinstalled and now won't take Activation code

What version is your MSP?. If it is a Vegas version (up to 17. 18 and later are Magix versions) you need to go to the Vegas forum https://www.vegascreativesoftware.info/us/news-forum/ If it is a version released years ago by Sony Creative Software

Movie Studio

One answer, on 1/17/2026

[Closed] Stopped working. Reinstalled and now won't take Activation code

Had for years Movie Studio Platinum. Used many times. New computer it was installed, but after one time it suddenly stopped. Even restarting computer did not fix so had to uninstall. In attempt to re-install it will take the S/N but authentication

SOUND FORGE

7 answers, most recent on 3/12/2026

RE: RX VST Plugin Issues

Gave it a try and so far it doesn't seem to make a difference. ARA plugins show in the menu, but when I click on them, nothing opens and no errors or alerts. Edit: Activated the SF 18 trial and the same plugins work fine there. So, now I know it is

ACID

2 answers, most recent on 2/26/2026

RE: acid pro 8.0 activate serial number

Bonjour j'ai acheté music studio 7 je les réinstaller après avoir refait mon ordi le souci je veux l'activer en ligne pour recevoir le code de validation mais apparemment sony n'excite plus donc je me retrouve avec un logiciel sans pouvoir en

SOUND FORGE

8 answers, most recent on 1/20/2026

RE: Sound Forge 365 activating and registering

Hi, I have purchased the Vegas program and now cannot even open the program. First, a window pops up asking me to "Activate and Register immediately online". Once I click on that, another window pops up with the message: "This serial number has

Video Pro X

One answer, on 4/19/2026

Activation confirmations

Hello everybody and the MAGIX Software Team! I'm excited to start my new adventure with the newly installed Video Pro X as I had just upgraded from "MAGIX Video deluxe 2026 Premium". I'm afraid I have caused some confusion amongst the MAGIX Software

Movie Studio

16 answers, most recent on 2/25/2026

RE: Can't get Red Text

"As you can see the Standard mode short cut is . (period on the main keyboard), not the number pad to the right if you have one. The setting the Preview Monitor is using should have a tick (check) mark to show which option is the active setting John

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

I have today been trying to send in a submission for support activating Movie Studio 2025 Pro plugins from NewBlue and proDAD, but I can't even send it - the "email submission" form tartly reports "The support request could not be saved." Anyone

Movie Studio

One answer, on 2/5/2026

RE: [Closed] Can't register Sony Movie Studio Platinum

@Karen-Fritz Please read this post on the Magix Vegas forums and follow its advice. Also, please read this pinned post and follow its advice to post any further questions to the Vegas forums. Thank you. This thread will be closed. JeffForum Moderator

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

Hi everybody! I would also like to add my experience with the total lack of support from Magix.In short:I had subscribed to the Vegas Pro 2-year Smart Subscription in 2024.Before the renewal, which was due in January 2026, I received couple of

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

would this be possible to share the installer for SF15? Hi @Olec, If you do not have a SF-15 activation serial code (and the paired email address), you would not be able to use it. If you do have the code, you can download the installer from the