Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

I would just rather Magix were clear & transparent about what they actually offer\Rather than deliberately being vague, to try misleading people into buying a bunch of crap, they doesn't actually do what is says on the tin.#Moreover still, that

Photostory

15 answers, most recent on 1/28/2026

RE: 2026 Manual doesn't agree with program - Split Photostory, etc.

Also, my DVD writer is not Bluetooth capable so I can only do AVCHD or make MP4 files and burn them to disk

Music Maker

One answer, on 12/18/2025

Creating templates.

Is there any way to create templates within Music Maker? If not, how do you create more templates?

Music Maker

One answer, on 12/15/2025

lost 2 CD with program !!

It wos stolen ! what I schould I do now ?? Music studio premium and music macer

Photostory

3 answers, most recent on 6/8/2026

RE: can't find activation code

I purchased this program quite a few years ago but only use it a few times every year or two. I am being asked for an activation code & I no longer have the box. what can I do?

Music Maker

4 answers, most recent on 3/12/2026

Loops Unlimited

The payment of US$19.99 for your subscription of Loops Unlimited how much is that in Australian dollars & how do i pay

SOUND FORGE

2 answers, most recent on 5/6/2026

SF Audio Studio 10 won't finish install.

I got a new computer and have had one hell of a time trying to get SF reinstalled in this new system. I've only today found out about the whole Sony to Magix swap, but was under the impression my software would still work. I tried installing as a

Rescue Your Videotapes!

21 answers, most recent on 3/2/2026

RE: what are correct driver(s) for the "video grabber" K0065 for win11?

Location is c:\users\acer\documents\magix. I do not use onedrive because only have original ADSL internet, 1.5 Mb speed download.

ACID

7 answers, most recent on 4/1/2026

RE: remotely support me sort out acid 11 issues

Ah also SandyRaw do you know if there will be updates to 11 to fix bugs or would it be a matter of buying 12 (if that's what it will be called)??

Off topic

5 answers, most recent on 2/22/2026

please do not send me the every day messages of offers anymore! Thanks

How can I get lost of your daily messages? Please help me!

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

would this be possible to share the installer for SF15? Hi @Olec, If you do not have a SF-15 activation serial code (and the paired email address), you would not be able to use it. If you do have the code, you can download the installer from the

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

Ok, will do. Also, no need to shout at me. Dealing with Magix is stressful enough as it is, without forum moderators being all angry at me.

Music Maker

7 answers, most recent on 3/29/2026

RE: Loops unlimited will not load

@John-Jackson3333 The backend server currently doesn't work. You cannot fix this. This has to be fixed by Magix. It's unlikely they will do this over the weekend but only next week.

Off topic

163 answers, most recent 2 hours ago

RE: Magix support has not responded to support tickets for months

@Frank-Pietrantoni9884 Hi Please do not create duplicate posts under Video Pro X. It has been removed. Stephen Forum Moderator

SOUND FORGE

4 answers, most recent on 3/18/2026

RE: Random Clicks/Pops and Audio Corruption in Sound Forge Pro 18

@sysadmin-Radiounav Do you edit compressed file formats, for example MP3? Enable the option to always proxy compressed audio formats in the program preferences or convert the file to WAV before editing.

Video Pro X

15 answers, most recent on 2/23/2026

RE: What is the difference between Magix Vegas Pro and Magix Video Editing

@Giulio-Dent Hi Looking at your image, there is no My products section. This would suggest that the account you have logged in with, is not the one that the sofware is registered to. @ericlnz, @Reyfox Hi Eric, Tony . . . . There's no need to do

Off topic

163 answers, most recent 2 hours ago

RE: Magix support has not responded to support tickets for months

Still only bots replying even after I was told I would be forwarded to an advisor. This is the last time I will do an upgrade with Magix. Every time I have updated Photostory there has been a glitch however in the past when you do get an adviser its

Movie Studio

2 answers, most recent on 3/24/2026

RE: AI Speech to Text Not Working - Program Crashes

This support article might help you: https://www.magix.info/us/support?question=281940&category=0&title=what-should-i-do-if-i-have-a-problem-with-the-magix-hub

Movie Studio

16 answers, most recent on 4/26/2026

RE: GL Transitions ?

@CubeAce 😂😂😂 Hollywood hasn't done it on any of the movies I've watched so I'm not gunna do it! 😁👍

Off topic

4 answers, most recent on 5/18/2026

RE: I just tried to submit a support request on your website-- cannot save

@murrayatuptown Hello! This is a user forum and no Magix support staff is active here. Since we are all users, we cannot do anything in case there are server problems, but you can ask us, if you want some recommendations.

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

Any advice what to do? I paid, I have an order confirmation, I have an invoice, but no delivery, and the Magix team says no order found, ticket closed, and no further answer anymore.

SOUND FORGE

2 answers, most recent on 12/22/2025

RE: Sound Forge Pro 18 (Build 21) - flickering hardware meters

Welcome to the Magix Sound Forge users community and seasons greetings @JTJack27.I cannot duplicate the hardware meter behavior and do not recall other users with the same issue. Have you tried different meter settings i.e., meter type, range,

Movie Studio

7 answers, most recent on 4/10/2026

cant download extra content

HI! Im having trouble to install the extra content and efects and such. Do anybody customer support mind install theese things on my computer? when their available. thanks

Photostory

13 answers, most recent on 4/18/2026

RE: zoom in templates

That picture is from Photostory 2023. I have the effects that you are showing, but I don't need to use the rotation ones for what I do, and the other ones are all zooming out not in.