• Off topic

  159 answers, most recent 3 hours ago

  RE: Magix support has not responded to support tickets for months
  @Tom_Sp @Christiaan-Deliaert @emmrecs Hi Tom This is something that has to be looked into as there are still ongoing issues in sales and communication. Could you please have your team look into Christians problem? Thank you Stephen Forum Moderator
• Samplitude

  3 answers, most recent on 5/3/2026

  RE: independent sampler
  @cory-holtz Hi To add to @emmrecs comment. The MAC version of Independence is 32 bit only and will not run natively on macOS 10.15, Catalina, and later versions, which can only run 64 bit software natively. John EBForum Moderator
• Movie Studio

  5 answers, most recent on 5/19/2026

  RE: That old chestnut - Quicktime
  @me_again Hi Andy What does MediaInfo say the encoding format used in the original MOV files is? Shutter Encoder was the first one I tried to convert the Alpha channel files - there appears to be no setting for the Alpha channel encoding to
• Movie Studio

  16 answers, most recent on 2/25/2026

  RE: Can't get Red Text
  @KJS-LES Hi, Did you click on the colour square to open the interface? John CB
• Movie Studio

  3 answers, most recent on 5/10/2026

  RE: Object Color
  @hdrechsel18 Hi Harry, Right-click on the object, Object color (near the bottom), select a standard colour from the fly-out list. The Object Properties allows more colours, that is all. You can also set track colours using the dropdown in the track
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @SP. Hi, In trying to raise a ticket, I have to put in the version. I can't get to About to see the version. What is the latest version number for MM2026 Premium? Thanks, John CB
• Photostory

  2 answers, most recent on 1/13/2026

  RE: photostory Deluxe 2026 - audio - missing codex
  @czechwarmblood Hi In addition to @emmrecs comment, which player, eg Films&TV, Windows Media Player, VLC etc, are you using to playback the exported MP4 video? John EBForum Moderator
• Movie Studio

  8 answers, most recent on 5/8/2026

  RE: Pixelan AnyFX is Free
  @Reyfox Hi Tony Thanks for the headsup. Installed and tested some effects, all appears OK with VPX 17, however VDL 2026 is not happy with it, closes both effect (Spice) and VDL windows a few seconds after selecting an effect - need to do more
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @browj2, @emmrecs, @SP. Hi Everyone Have you seen this M-Audio article regarding the MS MIDI update. John EB
• Movie Studio

  3 answers, most recent on 2/27/2026

  RE: MPEG4
  @David-Thompson2175 Hi Your duplicate posts, on what is the same issue, have been hidden, duplicate posting does not get you an answer any quicker. Without the information requested above we cannot help you. John EBForum Moderator
• Movie Studio

  3 answers, most recent Yesterday

  RE: Movie Studio Platinum 12.0
  @Steve-Davis2595 Hi. All Vegas product questions are now handled at https://forum.borisfx.com/ Basically you have a legacy product now and I doubt there is any support for it. But you can at least ask for ideas at that forum. Ray.
• Audio Cleaning Lab

  3 answers, most recent on 1/8/2026

  RE: Sounf Forge Cleaning Lab 4 - upgrade options
  Hi @Jorge-DeOliveira, ACL has it's own forum, Perhaps someone there has relevant info.https://www.magix.info/us/audio-forum/audio-cleaning-lab/info Moderators can move the post over to there if you like.
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  Hi @johnebaker, Thank you for the information.The .318 patch seems to have fixed the basic stuttering issue with Nvidia H.264 renderings.(I also tested it briefly with this UHD clip: https://pixabay.com/videos/snow-winter-nature-river-wharf-329674/ )
• Movie Studio

  3 answers, most recent on 6/4/2026

  RE: I need the activation code for MAGIX Movie Edit Pro 11 v5.5.4.1
  @Bob-Bacle Hi . . . . MAGIX Movie Edit Pro 11 v5.5.4.1 . . . . Unfortunately this version of Movie Edit Pro, released in 2006 is obsolete, no longer available and cannot be activated. Is there a reason for requiring this specific version of the
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @James1812 @Tom_Sp Hi I am sure this will be corrected, obviously there has been some teething issues with PayPal, and Magix are now working hard to sort out any errors. Stephen Forum Moderator
• Video Pro X

  7 answers, most recent on 3/19/2026

  RE: $39 VPX16 on HB
  @AAProds Hi Al VPX 16 was very stable for me, as is 17, with which I had an issue caused by a buggy Windows update, was fine again after removal of the update and a repair, and the NVidia issue. John EB
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @ImTerribleAtThis   Hi   I have been looking at the issue with the LUTs not appearing in the Templates tab with a 'clean' install of VDL, ie not an upgrade from an existing installed version. The easiest to setup and use for the LUTs, is the folder
• Movie Studio

  9 answers, most recent on 5/28/2026

  RE: Split video in to separete frames
  @badbob Hi, We cross-posted. I see. I strongly suggest that you upgrade to Video Deluxe 2026 Ultimate (current name for Movie Edit Pro) which has proDAD Mercalli to stabilize video clips. Save yourself a ton of work. Just make sure that your
• Video Pro X

  9 answers, most recent on 4/20/2026

  RE: 360 File from DJI OSV
  @paulsweigert Hi. That file extension is proprietary with that drone and the DJI Osmo360 . Adobe Premiere Pro (via Plugin) can edit those files as far as I know but video editing choices are at present rather limited if you do not use the DJI
• Music Maker

  7 answers, most recent on 2/11/2026

  RE: How to Change Hand to Cursor
  Hi, Yes I have the red line and I can move it to mark and cut. I don't have the grey bar, so I have to scroll the wave file back and forth sometimes to find the red line. Thank you.
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  @AAProds, @browj2, @CubeAce, @me_again Hi Everyone, There is a forum wide issue with uploading images and media, Magix administrators have been informed. It may take a few days to fix. John EB
• SOUND FORGE

  2 answers, most recent on 12/22/2025

  RE: Sound Forge Pro 18 (Build 21) - flickering hardware meters
  @JTJack27 Hi In addition to @rraud suggestions, ensure that Windows system sounds is turned off/disabled and any connected or internal microphone is not 'live' when not recording. John EB  
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @Tom_Sp @Ryan-Sch @SP. @Cristopher-Dolores @sizzle09 @Williams-Michael @johnebaker Hi Thank you Tom for messaging me and responding to this thread, your assistance in said matter is highly appreciated. Stephen Forum Moderator
• Off topic

  159 answers, most recent 3 hours ago

  RE: Magix support has not responded to support tickets for months
  @Per-Schei @Tom_Sp Hi If you paid for Magix products using PayPal, well there has been issues when buyers purchased through PayPal said information was not processed to Magix to provide said links. You will need to contact PayPal to have your issue