• SOUND FORGE

  10 answers, most recent on 8/27/2025

  RE: Error Message -24
  Hi, sorry for posting that personal information. I am not holding out much hope that tech support will actually answer my emails so I will leave the software and try alternatives outside of magix brand for now. Thank you all for your help, M  
• Movie Studio

  7 answers, most recent on 9/11/2025

  RE: Upgrade path from Movie Edit Pro Plus
  Okay, weird... But, hey, I've been working with computers for many decades but this time when I followed through on the US site, it offered the license option and upgrade offer. I followed through and purchased. Hopefully, I will notice the
• SOUND FORGE

  7 answers, most recent on 11/12/2025

  RE: Sound Forge 17
  I just nplaced an order for SoundForge Audio Studio 17, got an order confirmation but no email with link to download and serial to activate. I checked credit card company and there's a pending charge. Have I been scammed? How do I cancel the
• Movie Studio

  One answer, on 10/9/2025

  [Closed] DVD burning in Movie Studio Platinum 14.0
  When I burn a DVD directly from the program the first minute of playback freezes. When I export it to DVD architect, it works fine. I have no idea how long this has been happening. Has anyone else had this problem? I uninstalled and reinstalled, but
• SOUND FORGE

  10 answers, most recent on 8/27/2025

  RE: Error Message -24
  @Matth Do you still have access to your previous installation of Sound Forge or was it uninstalled or is the computer no longer available? Your correct e-mail address should be shown under Help > About. This problem might be caused by either
• Photostory

  4 answers, most recent on 12/12/2025

  Inserting image
  New user, v25, attempt insert in storyboard using ctrl (Win11) and dragging onto sequence a gap opens but not big enough for image so it gets sent to end of sequence. I still struggle to insert on timeline so no help there. Trying to avoid wandering
• Movie Studio

  8 answers, most recent on 7/15/2025

  RE: Movie Studio --> TO --> Video Delux
  @CLINT-DANBURY Clint, try emailing: infoservice@magix.net They should be able to help. I just updated to VDL 2026 Ultimate without issue and I can confirm MMS2025 projects do open OK in VDL 2026. 👍
• Music Maker

  3 answers, most recent on 8/25/2025

  RE: Music maker very slow since latest update
  @Silas-deJong If you need multiple seconds after each click before the program responds, there is something running in the background that likely has access to the Windows clipboard and stays in conflict with Music Maker. Like already mentioned,
• Movie Studio

  2 answers, most recent on 10/7/2025

  License Expired
  Hello i have Movie Studio 2022 Suite and my license expired. You have so many programs not sure if I can update or need to buy new app. I have copied film to dvd and want to edit the dvd so i have chronological viewing of my home movies. Please help
• Movie Studio

  8 answers, most recent on 7/29/2025

  RE: Text to Speech conversion
  @Pete-Lowland Welcome to the Magix users forums. TTS is available if you are a registered user of the full version of VDL 2026, via the MAGIX Hub tab in the app. I'm not sure whether STT is also available similarly, I don't currently have the full
• Photostory

  2 answers, most recent on 12/4/2025

  Not getting support only getting Ai
  I have always used Photostory But Now I can't use my Photostory 2025 I am not getting any personal help only AI when I ask questions . I had to get windows 11 and a New computer so My old Photo story couldn't so on it , so I purchased Photostory
• Web Designer

  One answer, on 10/2/2025

  My index page doesn't upload
  Hello, for the past two weeks I have been having problems with my index page, as I cannot upload it to the website. The other pages can be updated, but when I try to publish my index page, the result is a different page. Can anyone help me? (I'm
• Video Pro X

  10 answers, most recent on 8/10/2025

  RE: Programme freezes
  @Billy-Green8845 I'm not sure it was necessary to create another thread about this problem! First, I note from your screenshot, that you actually have Video Pro X17, not Video deluxe 2026! However, ALL the questions which you have been previously
• Other products

  One answer, on 9/16/2025

  RE: [Closed] Vegas21 crashes on startup(0xc0000005)
  @wang-ren Crashes in ntdll indicate driver problems. It could be your graphics driver or audio driver. Maybe try to reinstall those. Have you tried to restart the computer? Please select the restart option, not the Shut down option. Also try to
• Rescue Your Videotapes!

  20 answers, most recent on 11/23/2025

  Windows does not find drivers for the video grabber usb device
  Hi, my computer cant find the right driver for the Video Grabber usb device, and i think that is the reason why i see only bluescreen on the video saver app when i connect my VCR with the device on my computer. It is video saver 2023, bought few
• Music Maker

  2 answers, most recent on 9/6/2025

  RE: Why does music maker suck so much????
  @Dementatr0n2099 Hi We need more information to help diagnose the issue you are having: The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and
• Movie Studio

  11 answers, most recent on 10/27/2025

  RE: balance sound level to be equal from two cameras/sources on final edit
  Rob,   Currently in the gym I was so excited to see i had a reply   This forum great for help vis folk like yourself..this should save me hours of manual shifting... appreciate you time   Will try at home later   Thanks   Brian
• Movie Studio

  12 answers, most recent on 9/15/2025

  RE: Does MovieEditPro Premium support LUT?
  Hello @magix_dr, If you have Movie Edit Pro Premium 2021 installed, have you tried updating from MEP2021 to MEP2022? If not, go to: Help / Update online. Best regards,Rob
• ACID

  One answer, on 7/26/2025

  RE: PLUG INS
  @martin-smith Which plugins? Usually, VST3 get installed under C:\Program Files\Common Files\VST3\ Plugins that come with Acid might be located under the Acid program folder in the subfolder called Magix Plugins. Additionally, some bonus content
• Audio Cleaning Lab

  2 answers, most recent on 10/13/2025

  When click red record button fatal error comes up on the screen
  Hello, I run windows 10 22h2 and run Audio cleaning lab version 22, the software is up to date but when I click the red record button on the software the following error comes up Fatal error. Any help would be great Thanks
• Movie Studio

  24 answers, most recent on 9/20/2025

  RE: Inserting a clip on the timeline
  @Esther-Rodriguez Welcome to the Magix users forums. First, can you specify exactly which Magix program and version you have, please? See the Help>About menu when the program is open. Second, assuming the program is either Movie Studio (from
• Movie Studio

  9 answers, most recent on 7/31/2025

  RE: How long does it take for customer support to respond?
  Problem solved! Well, I haven't tested it yet, but after contacting Boris FX support, they reset my license. In the next few days, I'll test to see if the reset worked and make sure to save a disk image in case it happens again. Thank you all for
• Video Pro X

  10 answers, most recent on 8/10/2025

  RE: Programme freezes
  @Billy-Green8845 @emmrecs @johnebaker Another thing that may help us to help you is if you can do a screen grab of your program's Device settings found under File / Settings / Program Settings / and open the Device options tab. You will see on the
• Other products

  One answer, on 9/27/2025

  I can't find the link for Independence Free.
  Dear Anyone. Just wanted to try Independence Free, heard a load of good things about it. But I can't find the link for it anywhere.Could someone help this idiot out by telling me where the link is?   Yours respectfully,   Chris.