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For several weeks I’ve had a problem. ACID Pro 11 won’t start. The following message appears: Problem Description Application Name: ACID Pro 11.0 Application Version: Version 11.0.2 (Build 21) Problem: Unmanaged Exception

Movie Studio

One answer, on 4/17/2026

Re-installing Magix video delux 2026

Hello Madam, Sir, At a certain moment, my (new) laptop worked not well. Windows and magix did not work anymore, like other programs. Windows works again, so now I try to fix the Magix problem, but I don't know how to re-install the Magix video delux

Movie Studio

5 answers, most recent on 2/14/2026

RE: [Closed] No My Products shown in my account

So I have 14 platnuim and want to download it on my new computer. I have the serial number but its not in my products in my account, only 13. I keep telling support this but its like talking to a fence post. They can't understand. I tried to

Movie Studio

5 answers, most recent on 12/18/2025

RE: Template/Basic Intro/Outro issue when inserting to video

@Carl-Clark Hi . . . . How do I insert a Text Box for a caption in the Intro . . . . I assume you want to add another caption in addition to the 'text box', a Title object, that the Intros, and Outros have built in, is this correct? An example would

Movie Edit Now

5 answers, most recent on 3/28/2026

Video Deluxe 2026 Premium - Activating the AC3 5.1 Codec and Other Opt

Hello, some time ago I purchased this program, but it doesn't allow me to export Dolby Digital 5.1 audio from 6 independent WAV files. There simply isn't an option to export a file with this track during export. I think I need to activate it

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

@rickduley Rick, I don't have VPX 17 but what I do do these days (as burners become less plentiful and OSs advance) is burn to an ISO first, check that it plays OK in VLC Player, then burn it to disk using IMGBurn. That will help isolate where the

Off topic

160 answers, most recent 4 hours ago

RE: Magix support has not responded to support tickets for months

I bougth the MAGIX software "Reque your video's" in February, paid the order, received an Invoice with status PAID. And since then nothing received. Tried many many times to get into contact with support, Sales, Vegas, but every time I get an answer

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

The last one I had was the perpetual one, same exact one that the installer and the license checker don't like. So you have the perpetual license for SF-18? Does it install successfully.. but you cannot activate it? Does it show an error

Off topic

One answer, on 4/20/2026

[Closed] Vegas Pro 23 will no longer Launch/Open

Ok I purchased the full Vegas Pro 23 suite full price from Magix about 2 months ago, Has worked flawlessly now all of a sudden as of 4/17/26 the software will no longer launch/open, I have a project I’ve been working on and now I am stuck, Has

Movie Studio

12 answers, most recent on 5/1/2026

RE: Have downloaded Magix video de luxe 2026

Jeff, thanks for the help, much appreciated. Yes, I have disabled the antivirus and also the firewall. Strangely, the problem occurred when I downloaded the latest X version, which did download, except that the pictures were blacked out, only a few

Off topic

160 answers, most recent 4 hours ago

RE: Magix support has not responded to support tickets for months

@tony-maye Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please

Movie Studio

3 answers, most recent on 1/13/2026

Settings - CPU or GPU - Video Delux Premium 2026

Hi everyone I have a high end CPU - AMD Ryzen 7 9800X3D 8-Core Processor 64gb Ram Geforce RTX 3080ti GPU Should I leave the settings within the program as is with the GPU or change it to my CPU? With these specs what would help the program run

ACID

One answer, on 4/3/2026

Acid pro 11 download installer not working

Hi all, I understand Magix no longer own acid hence no reply to support requests and I`m hoping someone can help here as I need to install on another laptop and the installer will not download. I`ve a paid for version with legit serial and am so

Photostory

13 answers, most recent on 4/18/2026

RE: zoom in templates

@beck3157 Hi Assuming you mean these Movement templates Did you download and install all the extra content which is available under Help, Free download...... ie: John EBForum Moderator

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my

Movie Studio

One answer, on 1/17/2026

[Closed] Stopped working. Reinstalled and now won't take Activation code

Had for years Movie Studio Platinum. Used many times. New computer it was installed, but after one time it suddenly stopped. Even restarting computer did not fix so had to uninstall. In attempt to re-install it will take the S/N but authentication

SOUND FORGE

8 answers, most recent on 3/9/2026

RE: Trying to justify buying Sound Forge 17 Pro

@David-Warburton You could try and reinstall the latest V14 of Visual C++ Redistributables: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version (X86 & X64) This helped

Other products

4 answers, most recent on 3/9/2026

RE: Video Deluxe 2026 | When I add a flag, would you open the rename bar

When I add a red flag (chapter marker) to the video, it would be nice if the chapter marker rename bar opened up as soon as we place it. Right now, I have to right-click the flag to open the rename bar. Sorry about that. I use it to remind me to

Movie Studio

2 answers, most recent on 1/11/2026

Reactivation problems

Hi I have 3 Magix Movie Studio programs namely 2021, 2023 and 2025 My main hard drive (Drive C) just broke down, and after installing a new Hard drive and the the Magix programs I'm not able to register them. I get a message that stated that the

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

@Michael-Schmidt6033 Yes, as this post confirms, BorisFX now owns SoundForge. However, I note you list Sound Forge v 18 and 19. These are versions produced by Magix so it seems you do need to contact them! (I admit I was not aware that it was

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

I just remembered. Here are a couple of log files of failed burns. https://1drv.ms/u/c/bb228147f3dd175d/IQD1e3Hw8s0QS629BqhsF15-AXLi-xhGOz8war7Id3NSokA?e=RF46uY Hope they help.

Off topic

160 answers, most recent 4 hours ago

RE: Magix support has not responded to support tickets for months

To follow up on my request for help from Magix. I have had three emails from Magix which I believe are mostly BOT generated and although they were relevant the advice has not resolved my issue. The latest message said "If you still have the case not

ACID

8 answers, most recent on 2/27/2026

RE: Acid Music Studio 11, Auto update failure.

I had the the installer from Microsoft to Install the correct version of Microsoft Visual Studio redistributable. Downloaded from Microsoft. Running that gives the option to repair the current install ( which I tried and it didn't help with the

Movie Studio

One answer, on 1/24/2026

RE: [Closed] Vegas Movie Studio 16 Custom Render Template Not Appearing

@TheGoiterMan Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 to 2025 versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there There should