• Video Pro X

  9 answers, most recent on 1/22/2026

  RE: Access violation error n NTDLL,dll
  Hi I have done the sfc check, no problems. RTX version is 591.59. I have put Onedrive on hold, no change and deleted the Videodeluxe ini file. No change. I have put my system specs in my profile.
• Movie Studio

  16 answers, most recent on 12/23/2025

  RE: No video only sound
  @emmrecs I agree with the experts Jeff, I have to as it's all gobbledygook to me. Snapdragon? I never even understood the Pentium 75 I started out with many moons ago. On very rare occasions when I've had a problem AVI, closing the Magix AVI Import
• Off topic

  160 answers, most recent one hour ago

  RE: Magix support has not responded to support tickets for months
  @Tom_Sp @Danny-Walsh @David-Robinson5527 @Craig-milne @SP. @instrumentality Hi Hopefully Tom can give an update at some point, on why users are enduring an endless loop ending with their ticket prematurely closing. Stephen Forum Moderator
• Movie Studio

  11 answers, most recent on 3/22/2026

  RE: Cleaning a really poor quality video
  @me_again Hi Andy On the old CRT monitors it looked decent, as did the old PAL 625 TV. @AAProds Thanks for the parameters, I have some old interlaced video I want to have a look at restoring. John EB  
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @SP. Hi, Actually, I have 3 monitors. I will give it a go. However, I fail to see how two versions of the program can go from working to not working almost overnight. They worked fine with all 3 monitors working. John CB
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  @Christiaan-Deliaert @Tom_Sp Hi Tom Can you look into users issue please as there is obvious evidence of said payment and invoice. I know this will not be dealt with till next week due to the holidays. Happy Easter 🥚 Stephen Forum Moderator
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  @Christiaan-Deliaert Hi Assuming you ordered direct from Magix, check your email spam folder, the confirmation emails often end up there for some reason. Did you email infoservice@magix.net or sales@magix.net ? Whichever you used try the other
• Off topic

  8 answers, most recent on 5/12/2026

  RE: Software Specifications
  @ericlnz Hi Is this what you are looking for here. and also here. Stephen Forum Moderator
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi, Lack of familiarity with the Nvidia app and I finished up inadvertently uninstalling it altogether. I also stopped my Antivirus program Norton 360 temporarily and tested Photostory 2026. No luck: the error ntdll remains. Was it sufficient to
• Video Pro X

  7 answers, most recent on 3/19/2026

  RE: $39 VPX16 on HB
  Hi John The update was a Windows 11 25H2 feature update, I cannot remember the KB number, IIRC it became available early Dec 2025. Various problems with odd mouse behaviour, lagging and some crashing of VPX 17, and other programs, eg PaintShop
• SOUND FORGE

  7 answers, most recent on 4/2/2026

  RE: soundforge 17 error
  Hi @Frederick-Hicklin, did you try resetting Sound Forge and clearing the cache?'File> "Reset all preferences and clear cached data".. If you can not open Sound Forge to access the 'File' menu, hold down the 'Ctrl+Shift' keys and launch SF, which
• SOUND FORGE

  7 answers, most recent on 4/2/2026

  RE: soundforge 17 error
  Hi @Frederick-Hicklin, are you downloading the MP3 to your PC and then opening the file in Sound Forge? Does the same behavior happen with PCM (wave) files?You could try enabling 'Always proxy compressed formats'. in the "Options> Preferences>
• Other products

  3 answers, most recent on 3/26/2026

  RE: GDIPlusExif Exception ocurred
  @S-H8086 Hi Thanks for the feedback. . . . . I blame upload/download on Google . . . . If the images are in Google Photos this may be the cause of the EXIF info being corrupted, there have been many incidences of it causing EXIF issues. John EB
• Off topic

  160 answers, most recent one hour ago

  RE: Magix support has not responded to support tickets for months
  @David-Stromski Hi I have hidden your reply to @Tom_Sp, Tom will be able to see your comment. This is a public forum and you should never post confidential information, such as contact details, serial, ticket or order numbers etc here. Amended
• ACID

  6 answers, most recent on 3/26/2026

  RE: Acid Pro 10 metronome volume
  Is there a way to INCLUDE the metronome/click track when rendering a file/mix?... I want to keep the click track so I can send it to a drummer so he knows where the tempo changes are, and also to help him keep time while recording his track. Thanks
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  @Tom_Sp @SP. @px41 Hi see my pinned post here for further enquiries here. As BorisFx has said ownership of Soundforge I am not sure how Tom can assist or proceed. Stephen Forum Moderator
• SOUND FORGE

  11 answers, most recent on 1/21/2026

  Licenses for songs used from Sound Forge
  Hi, I used a song from Sound forge Pro 18 and it got flagged by the author for copyright. How do i get the license info for music I use so this does not happen again.
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  @John-Wurm HI Hi and welcome to the forum. Additional information about your computer system may help diagnosis of the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic
• Music Maker

  7 answers, most recent on 12/16/2025

  RE: MUSIC MAKER 2026 ULTIMATE did NOT download only Premium did
  @Claude-Dijuste Hi, You have the right forum, but you have replied to someone else's thread that has nothing to do with your problem. Please create a new post, not a new comment. John CB
• SOUND FORGE

  One answer, on 1/15/2026

  RE: VU monitoring of record levels while muting monitoring of recording
  Hi @Paul-McKinney, "View> Record Options"The Sound Forge 'Record' UI was changed in SF-11 and basically remains.FWIW, the 'Remote record' feature was removed at some point after Magix's acquisition, but was brought back on a subsequent build.
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Hi Rick, Thanks for the images; everything appears "normal" there! And for listing the type of disc. But are they DVD+R or DVD-R? In my experience, for single-layer -R are "better", i.e. produce fewer failures. What about the other
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  Hi @emmrecs Verbatim Discs.I have just rebuilt PC with newest O/S (so ignore previous data - I must update that file).
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Hi Rick . . . . I cut DVDs to disc (single and double layer) and they do not play either on my video player or even back in the DVD Drive . . . . What procedure are you using to do this from start to burning to disc and what
• Video Pro X

  9 answers, most recent on 4/20/2026

  RE: 360 File from DJI OSV
  @Alwyn Hi Al . . . . Osmo file I found on the internet . . . Where did you find it? The ones I found as being .OSV download as MP4 !!! Was the video dual stream, single stream Side by Side or a pair, front and rear, separate video files? John EB