• Video Pro X

  8 answers, most recent on 8/8/2026

  RE: How can I tell if I have Video Pro X17 Standard or Ultimate?
  The contact form that requires a login is the process that fails to save.
• Photostory

  3 answers, most recent on 6/8/2026

  RE: [Solved] can't find activation code
  Visit www.magix.com and click the persona icon on the top right to get to the Service Center. Login with the email address you used using the product years ago and you'll find it then in the "My products" section.
• Movie Studio

  2 answers, most recent on 8/18/2026

  RE: pdf invoice
  @Tomas-Lindberg These are user to user forums, not a contact for any Magix staff. You need to email infoservice@magix.net and request the invoice from them. JeffForum Moderator Big thanks to you, I have tried so many times to login to support I
• Video Pro X

  8 answers, most recent on 8/8/2026

  RE: How can I tell if I have Video Pro X17 Standard or Ultimate?
  @murrayatuptown The contact form that requires a login is the process that fails to save. So, obvious question, I think: are you logged into your Magix account before you attempt to submit the form? JeffForum Moderator
• SOUND FORGE

  2 answers, most recent on 7/21/2026

  RE: Sound Forge Pro 11 missing from MAGIX account; support loop with Boris
  Hi  @Dustin-Lowes,  If it is not listed in the Magix 'My Products' it is usually because a user initially registered it using a different Sony or Magix login than the one for this forum, which can be different.. and that would also account for it
• Movie Studio

  13 answers, most recent on 9/18/2026

  RE: can't login to MAGIX login
  Suite à une commande sur le site de Magix je n'ai pas reçu le mail contenant les informations de connexion. Comment contacter Magix sans avoir un robot qui répond au mail ? Google translate: I placed an order on the Magix website and I haven't
• Off topic

  188 answers, most recent on 9/10/2026

  RE: Magix support has not responded to support tickets for months
  I have problem with Paypal when I select Payment method, when Paypal login page shows up and put my details it shows up a waiting...blank page and nothing else it stops there. I don't want to use my credit card to buy I want to use Paypal its much
• Off topic

  7 answers, most recent on 6/8/2026

  RE: [Closed] Magix canceled my subscription after accepting my payment.
  @Grummulthrus Hi The BorisFX Sound Forge forum is here, you should be able to login with your email address and password. As there is no possible resolution in this forum his topic will be closed. John EBForum Moderator
• Movie Studio

  13 answers, most recent on 9/18/2026

  RE: can't login to MAGIX login
  @Connesson What login information are you expecting? The email confirming your order should have been sent automatically when you made your purchase. Have you checked it has not gone into your Spam folder? JeffForum Moderator Quelles informations de
• Movie Studio

  10 answers, most recent on 7/20/2026

  RE: Does anyone know how to activate new blue in movie studio 16 suite
  @Glen-Brown Have you selected the effect plugins during installation? See here: Do you maybe need the New Blue FX Application manager to activate the plugins? https://newbluefx.com/blog/understanding-newblue-app-manager/ Please check your New Blue
• ACID

  One answer, on 5/4/2026

  RE: Old Software on a dead laptop
  @Terrell If you registered the Acid 6 in your Sony customer account, you should theoretically be able to use the same login credentials (I hope you remember e-mail and password) on Magix.com (all accounts were transferred from Sony to Magix) and
• Video Pro X

  8 answers, most recent on 8/8/2026

  RE: How can I tell if I have Video Pro X17 Standard or Ultimate?
  emmrecs: I am pretty certain I had to be logged in, to get to the form. The first step asks for username & password & states that login is required. I believe so. At least I typed the login info in, I typed my info & waited for it to be
• Rescue Your Videotapes!

  7 answers, most recent on 8/26/2026

  RE: Unrecognized CD Key
  @Pedro-SantangeloCalvo Hi . . . . The number that I have starts with "MAG-" . . . . That is most likely a voucher code, try redeeming using the link I posted above. If you get a message that the voucher has been redeemed, then you should be able to
• SOUND FORGE

  2 answers, most recent on 4/24/2026

  RE: Buying serial number to activate SFAS 17
  @Roberto-Kirst If you registered Sound Forge Audio Studio 10 with Sony, you can use the same login credentials (e-mail and password) at Magix.com and download it there. Regarding version 17, you can now only get old stock licenses from third party
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  RE: Welcome window keeps popping up on startup
  I should point out specifically what is popping up. It is a grey box that says 'welcome' in the top left. It shows the serial number as well as my email address login. The yellow prompt box says 'activate and register immediately online'. I believe
• Movie Studio

  One answer, on 4/17/2026

  RE: Re-installing Magix video delux 2026
  @Marc-Sloet Hi To download the installer again browse to the Magix website, click the icon top right of the home page and login with the email address and password you used to setup the program when you first installed and registered it. Select My
• Movie Studio

  2 answers, most recent on 7/15/2026

  RE: Activation nightmares on this site
  @Nayme-Suritynayme Welcome to the Magix user to user forums. With the sale of the Vegas product range to BorisFX your situation is one which may prove difficult to navigate! However, you should be able to log into the Magix Account page. If you have
• Movie Studio

  One answer, on 5/8/2026

  [Closed] Need Help Reactivating or Purchasing New VEGAS 365 Subscription
  Hello :D My VEGAS 365 subscription was cancelled because I unfortunately missed the payment notifications after changing my debit/credit card. I previously had a 2-year agreement/subscription. I would now like to purchase the same type of
• Photostory

  19 answers, most recent on 6/14/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi If the account you login to the computer is a 'Local account' skip to the next sectionIf a Microsoft Account, and, OneDrive is installed and syncing your Documents folder to OneDrive, then as a minimum, you need to stop it syncing the
• Photostory

  19 answers, most recent on 6/14/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi . . . . Reinstalled Photostory in a process which went smoothly without any errors and overcoming the freeze at start of the program . . . . We are making making progress . . . . I have quitted OneDrive temporarily . . . . . Temporarily