• Photostory

  17 answers, most recent on 6/9/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi, Thanks for your advice. Mine is not a "Local Account'. I have quitted OneDrive temporarily. Reinstalled Photostory in a process which went smoothly without any errors and overcoming the freeze at start of the program. Only when I tried to either
• Movie Studio

  3 answers, most recent on 6/4/2026

  I need the activation code for MAGIX Movie Edit Pro 11 v5.5.4.1
  I need the activation code for MAGIX Movie Edit Pro 11 v5.5.4.1 & if anyone has it I would also like to download the original MAGIX Edit Pro 11. Thank you
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  I have modified the signature. It was way out of date. I had forgotten it existed. More better? Thanks for the burner offer @AAProds, but no, Bilbo is a Dell OptiPlex 3070 with just the one place for a disc drive. That is a HL‑DT‑ST DVD+‑RW GU90N
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  Since no one is able to get MAGIX to respond and I am unable to reactive this program on my new PC, does anyone suggest a very user-friendly product that I can get instead? I do simple videos for our family reunions and sometimes for family reunions
• Samplitude

  2 answers, most recent on 5/19/2026

  ORDER xxxxxx ORDER xxxx 8-11-2014 I'm trying to install.
  CUSTOMER ORDER  removed by Moderator  ORDER  removed by Moderator 8-11-2014 I'm trying to install on my win 10 computer - i paid but keep getting errors on some effects and online features even though i am connected to my internet.please advise or
• Photostory

  No answers, created on 5/28/2026

  Voucher credit
  Where and how can I use my credits for voucher hub services. I assumed it was for like additional backgrounds, transitions etc.
• Other products

  2 answers, most recent on 6/9/2026

  RE: MP3 Deluxe 19
  i just went to open my program and i'm getting an error "magix mp3 deluxe 19 doesn't work anymore". any help to get this to work would be appreciated. i already switched to windows 7 compatibility, but still did nothing
• Music Maker

  One answer, on 6/8/2026

  Magix Unlimited
  I have purchased the magix unlimited which gives me unlimited access to all soundpools. Tried real hard to get support to help with the problem that i dont have unlimited access to the soundpools but they refuse to help. I have been using magix for
• Off topic

  4 answers, most recent on 5/18/2026

  I just tried to submit a support request on your website-- cannot save
  I just tried creating a support request on your Help Center...trying to get help choosing a new video editing product. The support request could not be saved is the result I received twice.
• Movie Studio

  6 answers, most recent on 6/8/2026

  RE: MAGIX Video deluxe 2026 Premium-problem
  My video was doing exceptionally fine until today. Now all of my clips are sitting in the lower left corner and I can't seem to get it back to the middle... Someone please help me as I have a video memorial for a wake due this evening at 7p. Thanks
• Music Maker

  One answer, on 5/27/2026

  Not Able to See Soundpools in the Store
  I seem to be having issues properly synching with the store. When I go to the store while in Music Maker and select the soundpools category, nothing comes up. I only get a message saying that "No items matching this selection are available for
• SOUND FORGE

  One answer, on 6/5/2026

  Which package should I get when buying the Sound Force 18?
  Which sound pack should I buy: Premium, Ultimate, or Unlimited? Which one includes Sound Force 18?
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  That's odd @AAProds, firstly I have to install QuickTime (which is an Apple app), then I get this when I try to load an MP4 (converted with AviDemux) into VPX16  
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  I don't use Blu-Ray.I thought it had gone the way of VHS. Does anyone know about an NVIDIA card's effect on DVD burns?
• Other products

  One answer, on 5/28/2026

  Photo Manager Delux and videos
  I have Photo Manager Delux and it is showing all videos on their side, how can I turn them right side up. Thank you.
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @emmrecs   Hi Jeff I have tried both -R and +R in both single and dual layer.I have not used re-writable for DVDs having had bad experienced with them just filing data. Anyway, I don't think anyone in the remote wilds of Perth would have DVD-DL
• Movie Studio

  29 answers, most recent on 5/21/2026

  RE: Fonts not displaying; can't use certain style fonts
  I did have an issue with a different 'older' TTF font which showed the same behaviour as you are getting, the only solution was to convert it to an OpenType Font format. Solution: I downloaded the same font from Dafont:
• Movie Studio

  5 answers, most recent on 5/19/2026

  RE: That old chestnut - Quicktime
  @me_again Hi Andy . . . . QT + Any suggestions? . . . . Easiest route is to convert the MOV files with Handbrake, to standard h.264/AAC encoding. I have batch converted all my 'normal' MOV files. For the MOV files I create with an Alpha channel, ie
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  Thanks for the advice @AAProds I am trying new software including burning a full DL Disc.As the nice man said, "I'll be back!"
• Movie Studio

  3 answers, most recent on 5/28/2026

  Seems to be a codec problem
  I'm trying to edit some video sourced from my Canon Legria HF R66 movie camera. I had nor problem editing MP4 files from this camera with previous version of Magix. I think it has worked with the current version, but not sure. The symptom is sound
• Music Maker

  One answer, on 6/9/2026

  Autotune
  v32.1.0.18 (2024)Why is it impossible to tune the final waveform in a project ? It always cuts off a massive chunk of the vocal for no reason I can see.I sincerely hoped that after 20+ years, Magix would finally update this mess of a program to 2026
• Photostory

  17 answers, most recent on 6/9/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi, Lack of familiarity with the Nvidia app and I finished up inadvertently uninstalling it altogether. I also stopped my Antivirus program Norton 360 temporarily and tested Photostory 2026. No luck: the error ntdll remains. Was it sufficient to
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  It is very difficult to renew my subscription. They tried to take the money automatically, but my debit card wasn't full. Now, it's ready, but I can't figure out how to pay it via their website.   Possibly, but I'm getting no satisfaction either
• Movie Studio

  10 answers, most recent on 5/23/2026

  RE: Video Deluxe 2026 premium
  I get the following: "installation source for this product is not available"    Error 1612"File Path C:\Users\Dai\App\Data\Local\Temp\mgxd4z10aoz\product\Video_deluxe_2026_Plus_setup_x64.ms_I can't find this on my C:Also have "code execution could