• Off topic

  7 answers, most recent on 6/8/2026

  [Solved] Magix canceled my subscription after accepting my payment.
  Title summarizes the issue. Magix has canceled my subscription for SoundForge Pro after accepting my payment. This has two serious problems: I can't change or renew my subscription because Magix website insists that my serial number is used by the
• Music Maker

  One answer, Yesterday

  RE: Autotune
  @Finlay-MacDuff Please upload a step-by-step description on how to reproduce the problem. Screenshots will be helpful, too.
• Movie Studio

  9 answers, most recent on 5/28/2026

  Split video in to separete frames
  How i split the video in to separate frames on time line? (MAGIX Movie Edit Pro)
• Photostory

  No answers, created on 5/28/2026

  Voucher credit
  Where and how can I use my credits for voucher hub services. I assumed it was for like additional backgrounds, transitions etc.
• Video Pro X

  7 answers, most recent on 6/4/2026

  RE: Annoying popup
  Sure does. Seems to have solved the problem. But, how was I supposed to know that? 😕
• Other products

  One answer, on 5/28/2026

  Photo Manager Delux and videos
  I have Photo Manager Delux and it is showing all videos on their side, how can I turn them right side up. Thank you.
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  I think AviDemux had a bad hair morning. I reconverted the MKV and the new MP4 loaded okay.I'll plod on and see how things go. Thanks @AAProds
• Music Maker

  One answer, on 6/8/2026

  RE: Magix Unlimited
  @Rocco-Szabo You received an order confirmation e-mail which should include all relevant information on how to unlock Loops Unlimited. Please read it thoroughly. If you encounter a specific problem, please let us know what exactly doesn't work.
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  It is very difficult to renew my subscription. They tried to take the money automatically, but my debit card wasn't full. Now, it's ready, but I can't figure out how to pay it via their website.  
• Video Pro X

  7 answers, most recent on 6/4/2026

  Annoying popup
  I have just re-installed Video Pro X16 22.0.1.270. On opening and closing it sends me some advertising popup which is of no interest whatsoever to me. How do I stop it?
• Video Pro X

  7 answers, most recent on 6/4/2026

  RE: Annoying popup
  @rickduley Rick, I typed "popup" into the search bar on the Support page and one of the returns was this: https://www.magix.info/us/support?question=371856&category=0&title=how-can-i-remove-ads That might help you.
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  @RICHARD-HOWELLS Ok, the libraries are showing up in Independence. But how did they get there? Did you run the library installer for Candy and for the Independence libraries? I believe that is necessary. In my experience simply adding the libraries,
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  Just a thought:   I see in the latest log file a lot of references to the NVIDIA GPU.Is this the gentleman of colour in the fuel store?If so, how to get VPX16 to ignore it? I have already made this setting:
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  Caveat Emptor is the go according to CoPilot.CoPilot is scornful of just about every DVD-DL on the Australian market. I finally found one of which CoPilot approved and their manufacturer doesn't know about them. It is all very mysterious - coriouser
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi, A relative of mine who knows about programming is helping me by reviewing all the checks I have made as suggested by you. We have also changed the video card without resolving the issue. He has asked me to go back to the OneDrive issue: make
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  Hi @johnebaker I see MediaInfo has doubled in size since I last used it 😬. Here is the MediaInfo report and the settings of VPX16. If there is a Computer God out there in Cyberspace I would very much appreciate that Computer God endowing @johnebaker
• Other products

  One answer, on 5/14/2026

  [Closed] Vegas Pro 23 missing Mainconcept MPEG for render
  I've been using Sony Movie Studio and Vegas Pro for years. I upgraded to Vegas Pro 23 a while ago but have not needed to make DVDs since the upgrade. I do have a need to make a DVD now. I tried to render my project to Mpeg-2 and the Sony and
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi If the account you login to the computer is a 'Local account' skip to the next sectionIf a Microsoft Account, and, OneDrive is installed and syncing your Documents folder to OneDrive, then as a minimum, you need to stop it syncing the
• Video Pro X

  7 answers, most recent on 6/4/2026

  RE: Annoying popup
  Hate to say this but popups are back in fashion. This morning I was greeted with something like this: A Plague upon MAGIX. All the settings are here. I know it it is only trivial and petty but it IS annoying and I would dearly love it to stop.Does
• Movie Studio

  10 answers, most recent on 5/23/2026

  RE: Video Deluxe 2026 premium
  @Steven-Wooten Hi Please use the abbreviation VDL for the product name. Are you logging in to the computer using a Microsoft account? If so, and OneDrive is active and syncing your documents to the cloud, then as a minimum you need to stop OneDrive
• Movie Studio

  3 answers, most recent on 5/28/2026

  Seems to be a codec problem
  I'm trying to edit some video sourced from my Canon Legria HF R66 movie camera. I had nor problem editing MP4 files from this camera with previous version of Magix. I think it has worked with the current version, but not sure. The symptom is sound
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  It is very difficult to renew my subscription. They tried to take the money automatically, but my debit card wasn't full. Now, it's ready, but I can't figure out how to pay it via their website.   Possibly, but I'm getting no satisfaction either
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  It seemed to start when I updated Avid software and Eucon about a year ago. Avid was no help at all and blamed it on the VSTi. This would not be a problem if I could use MAGIX engine to run the VSTi. In fact the Independence Library and the Candy
• Off topic

  One answer, on 5/22/2026

  RE: saying hello
  Hi and welcome to the forum. There are many experienced users of the program here who can help with any issues you have or 'how to' questions.. In case of technical difficulties see this topic for what is required before posting.  Providing some