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Thank you for the information. We checked several times our email, including spam/junk, but never saw email with those activation codes. We will pursue the avenues you mentioned to see if we can get resolution.

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

This is why it's so confusing. I see that Magix attempted a withdraw to my debit card. Nothing at all about Boris. In my searches I saw the name Boris, but had no idea what it was. I guess I need to purse that. Thanks for the info.

Movie Studio

16 answers, most recent on 4/26/2026

RE: GL Transitions ?

Well, I asked about the GL's because I saw few new ones that came on the VP forum and wondered about VDLX/VPX. and Pixelan.... I know them since XP's movie maker 2.1, I might have their free files for it.📼

Off topic

8 answers, most recent on 5/12/2026

RE: Software Specifications

@johnebaker when I posted my screenshot, that was what I saw. Now, going back to the website, I see what you are seeing too. Oh well.... if you click on @PATIENT-X link, you will see the 3 dots. But going to the main Magix site, nope, they aren't

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: Unable to Activate SF18 Pro after a reformat of my computer

@px41 I had the same problem. Magix closed my tickets automatically over a period of three months until I got lucky and @Tom_SP (which sometimes writes here in the forum) saw my complaint and responded and forwarded my ticket to a human support

Movie Studio

5 answers, most recent on 7/9/2025

RE: Magix Support or Lack Thereof

While it would not surprise me that AI will be the future for tech support, I am curious as to where you, @SP. saw this information?

Music Maker

7 answers, most recent on 10/20/2025

RE: [Solved] MMM 2014 fresh reinstall from website

Long story short, the installer was the problem, I finally got shot of trying to find a way to use the Win7 version of 2014, so I went forward to the next one - 2021 and it wouldn't accept activation/registration info - Then, the next day after

SOUND FORGE

3 answers, most recent on 8/7/2025

RE: Sonic foundry WAS cool?

Thanks for posting the the above link @SP. I just saw the comment in a seemingly unrelated topic (Blu-Ray) over on the VCS forum a few minutes ago and made note of it.

Movie Studio

3 answers, most recent on 9/5/2025

RE: [Solved] HEVC causing Magix to crash when exporting - ucrtbase.dll error

@BrenyC Hi . . . . 'UCRTBASE.DLL error' . . . . This could be a display driver issue, last time we saw this issue it was with an Intel integrated GPU, are the graphics drivers for the Intel UHD 770, and, if you have a discrete graphics card, eg

Movie Studio

8 answers, most recent on 7/29/2025

RE: [Solved] Text to Speech conversion

Hi, I found it.... More or less by accident I saw that on the VDL 26 invoice there was a €0,00 entry for a HUB voucher. That made me look through all the other paperwork and I found on the order confirmation another page with a code for the HUB. I

Movie Studio

12 answers, most recent on 11/15/2025

RE: Speech to text

No, none of that. Do I have to buy extra credits or something? I saw an article suggesting this is what happens if you have no credits, but I've not seen anything about that in the instructions. This is the video, just two elderly friends

Movie Studio

8 answers, most recent on 7/15/2025

Movie Studio --> TO --> Video Delux

Saw advertising clips for Video Delux 2026 Plus. Yeah ! Basic Question: Will it open my old project(s) from Movie Studio 2025 ? I mean like... Open that project, and I have a familiar interface waiting on me.

Movie Studio

16 answers, most recent on 2/25/2026

RE: Can't get Red Text

@KJS-LES Am I supposed to get an email when a reply is posted? I saw the reply because I had left the web page open. Yes, if you ticked the box on the page where you created your original post, saying that you want to follow this post. See

ACID

16 answers, most recent on 4/27/2026

RE: ntdll.dll - ACID doesn’t start

@vdl-user-v19 what might help would be installing the latest V14 of Visual C++: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version (X86 & X64) After 8 months of being

Movie Studio

7 answers, most recent on 3/24/2026

RE: proDAD VitaScene V5 PRO

@johnebaker Thanks John but it doesn't really help. I saw this topic but my problem seems to stem from not having the "additional fades" icon under Themes. I've not tried uninstalling Vitascene and re-installing it unless I really, really have no

SOUND FORGE

3 answers, most recent on 8/5/2025

RE: soundforge 18, continous pay for usage

This was not on the description and order page that I sawI came no where close to 10 text pagesFrom my days in ascii files, a character is what ever you could see in a text file About 20 kb mp3 files (less), It doesn't matter I learned too

Movie Studio

2 answers, most recent on 11/29/2025

Audio conversion math errors?

I record live shows multi-track using a Mackie DL32R. I import the raw tracks to Pro tools in my studio for mixing. The mix is saved as .mp3 and .wav files. When I import the audio .mp3 to Magix, align the start of each wave forms, the files no

Video Pro X

25 answers, most recent on 2/11/2026

RE: Cannot start VPX17 by double-clicking on MVP file

@browj2 Hi John, This is very bizarre! I've just tried the double-click on an .MVP file (which worked this morning) and now get exactly what you were seeing, i.e., nothing happens, not even the screen I saw before which asked me to select an app! It

Movie Studio

48 answers, most recent on 9/29/2025

RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium

@jak.willis Interesting. The cynic in me says that Magix had problems with Smart Copying and Rendering and have tightened up on the file compliance, so much so it won't even smart copy one of it's own AVCHDs in the latest versions. @AAProds Well

Samplitude

20 answers, most recent on 10/27/2025

BorisFX managing Samplitude family of products now.....

I got the email about my Samplitude products now being managed by BorisFX... I opened an account and saw that my licenses were not there, so I opened a support ticket asking about the product transfers, access, and license code parking..... I had a