• Photostory

  One answer, on 4/23/2026

  RE: Loss of orientation in Slideshow Maker 2
  @Peter-Widt Hi The issue you are having would suggest the images are from a mobile phone and were taken in different orientations, ie some are vertical (portrait) and others horizontal (landscape), or if from 2 different devices, one of is a mobile
• Movie Studio

  16 answers, most recent on 12/23/2025

  RE: No video only sound
  @johnebaker Thanks for the explanation John. I now consider myself an expert on the subject 🤭 It's a good job I'm not a fan of laptops; even my phone annoys me. AndyW
• SOUND FORGE

  6 answers, most recent on 3/14/2026

  RE: Missing dll file
  Sound Forge (9.0e and CD Architect neither one will send a Activation code!! the Serial #s are registered to me from new. I have been trying for m6 plus months and none suggested instructions work. Please advise and dont just blow me off,. Cheers
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  Yes, John EB, lazy typing, sorry - the previously mentioned Movie Edit Pro 2013 is my older version bought in 2014 from Magix - when you could actually speak to a helpful German on the 'phone to question and order! Happy Days.
• Music Maker

  9 answers, most recent on 11/1/2025

  RE: Loads but wont run
  It gives no error message it does nothing more than what I said. The hour glass come on. Sits a whole blinks on and off the nothing. How can I talk to a real person on the phone    
• Video Pro X

  7 answers, most recent on 8/21/2025

  Import boosted video from Pixel-phone gives error
  I am not able to import a so-call 'boosted' video from my Pixel-10 phone. I am using Magix-pro 16. It is boosted by Google-Photos to 8K , 30fps, 170175 kbps . It gives error "MXMPEG2 Error 0110: no media decoder found". Please help I am running
• Music Maker

  3 answers, most recent on 1/17/2026

  RE: NO DOWNLOAD MUSIC MAKER 2025 PREMIUM
  I've tried absolutely everything: changing DNS, sharing the network from my phone, running the drive as administrator, and setting Windows 8 compatibility. and of course I turned off the firewall. I even tried transferring files from my previous
• Movie Studio

  4 answers, most recent on 6/28/2025

  RE: placing clips on timeline by date
  thank you for all your answers ! Yes, I have DJI drone and gimbal but gimbal and one phone didn't adjust to the different time zone 😬so I had to select manually on the timeline anyway...but it was worth it...👍🍷
• SOUND FORGE

  8 answers, most recent on 1/26/2026

  RE: Non functioning Sound Forge / no response from support
  Why are Magix so hopeless at responding to tickets ? I raised a ticket yesterday, which I know they will just ignore. They aren't contactable by phone. I can't even update my ticket with further details, as I cannot find it anywhere on their support
• Movie Studio

  2 answers, most recent on 2/17/2026

  [Solved] Video won't render in 9:16
  Hello, i have looked for quite some time now through reddit and this forum, but i couldn't find a answer to my problem. first of all i am using MAGIX Video deluxe 2025 Plus, have a RTX2070, Intel Core i7 4790, 24GB DDR4 My Problem is, even though i
• Movie Studio

  3 answers, most recent on 6/10/2025

  RE: working w/media from various sources and choosing frame rates
  @Iris-Willis 👍 Post a screen capture or the copy n pasted text of one of your phone videos & one of your GoPro, then someone will give more info, I understand this matter but can't explain it & as I say I don't let it concern me, I don't
• Sequoia

  5 answers, most recent on 8/27/2025

  RE: Codemeter
  @Nicolas-Deuson You called Magix? Magix completely restructured since last fall. They were bought by a new owner (otherwise it would have been over) which completely turned the company around. They reduced staff from over 200 to 125 at the beginning
• Music Maker

  9 answers, most recent on 11/1/2025

  RE: Loads but wont run
  @THOMAS-LINNERTZ Please check the Windows Reliability Monitor for crash logs and copy and paste them here. There is no phone support. We might be able to solve this faster than creating a support ticket. To do this, press the Windows key and R on
• Off topic

  10 answers, most recent on 2/6/2026

  RE: Geen valideringscode ontvangen
  I purchased VDL 2026 Plus on DVD, I received an email confirming my order.I received the DVD on my post adres with invoice.The serial number is on the back of the DVD case and on the invoice.I didn't receive an email with another serial number (P3).
• SOUND FORGE

  6 answers, most recent on 3/14/2026

  RE: Missing dll file
  @robert-watson1528 Your post has nothing whatsoever to do with the question asked by the original poster and so is considered as hijacking. If you wish to receive advice and help from fellow-users (there are no Magix staff present here and personal
• Off topic

  159 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  Jeff, as of 2025, OVHcloud has taken over as the Host for Magix John. It isn't at all off topic. What gives you the idea it is? Are you able to reply to the Magix support tickets? Last night I tried to report the issue to OVHcloud but could not
• Movie Studio

  9 answers, most recent on 8/10/2025

  RE: Is MS 2026 really any better?
  @Pete-Lowland Hi, TTS and STT in Movie Studio, Video Deluxe, Video Pro X are from Microsoft, which is why you find the same voices in ClickChamp. You can subscribe to MicroSoft Azure to get the TTS features for free (there is a big yearly limit) if
• Movie Studio

  5 answers, most recent on 6/5/2026

  RE: video deluxe - video export are setting stored anywhere ?
  John, final destination is youtube so my sister gets to view my holiday films   cheers   Brian.   i did take note settings but trying to find them and there not in my docs folder now p.s i have a 4k video camera and my phone is 4k i think my
• Video Pro X

  13 answers, most recent on 6/19/2025

  RE: plugin NewBlue Infinite Looks
  None of the plugins that came with the Premium version of Video Pro X 16 are working for me. I doubt I’ll ever be able to use them – so I’ve decided I won’t buy any Magix product again.Based on my experience, not a single Magix product comes without
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  Hi, thanks for your response. Here is what I did. I indeed checked my spam folder daily, and no emails from magix. I indeed sent an email to Sales@magix.net which automatically generates an AI email back. I forwarded the automatic AI generated email
• ACID

  3 answers, most recent on 1/1/2026

  RE: Missing ExpressFX Reverb DLL in ACID Pro 8.0.12 on Windows 11 Home
  Thanks for your reply Jeff. Apologies for the parallel post. My previous post appeared to be a dead end, so I decided to try a different tack to get the specific file I need. As for support, I did 'reply to the reply' as prompted by the AI bot, but
• Audio Cleaning Lab

  22 answers, most recent on 8/3/2025

  RE: Webradio
  @dave-l Windows security is very likely blocking Sound Forge from recording. Try this: https://support.microsoft.com/en-us/windows/turn-on-app-permissions-for-your-microphone-in-windows-94991183-f69d-b4cf-4679-c98ca45f577a phoned a mate it seems
• Movie Studio

  13 answers, most recent on 3/21/2026

  MAGIX Video deluxe 2026 Premium - time line list
  can anyone simplify this i take video from my 4k video camera and also my 4k phone i then mix and match to make my holiday movie on timeline i was working on the time line and i noticed for some reason had a dump of clips twice so i visually removed
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @rose-h Welcome to the Magix user to user forums, so not any contact for Magix staff, and there is no phone number either, sorry. I believe the last version of Sound Forge Audio Studio was version 17, but this seems to not be available direct from