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Hi John, Thanks for getting back to me. I used PS2024 on this laptop with no issues but following on from your suggestions I signed out of one drive which I don't need anyway but that didn't have any impact I have a mixture of jpeg & HEIC

SOUND FORGE

6 answers, most recent on 5/1/2026

RE: Sound forge pro 11

@Angela-Prosser Then it's probably registered to your old Sony customer account. These accounts were also transferred to Magix. Do you remember the old e-mail address and password?

Web Designer

34 answers, most recent on 8/1/2025

RE: Publishing to OVH Cloud

Hi Timothy, In your OH account, check under Domain Names, Ongoing Operations. Mine says Incoming Transfer, which I presume means that the domain name has not yet been transferred over. Check to see that yours has been transferred. You can also click

Music Maker

20 answers, most recent on 1/28/2026

RE: Music Maker update 33.1.1.19

So now that the new version is out, is there any indication of what transfers from our previous versions? I have a pretty hefty selection of previous premium versions and VSTs already. I really only need the Premium upgrade if all my previous

Off topic

2 answers, most recent on 12/21/2025

[Closed] Transfer my account Selling: SF Pro 18, Acid pro 11, and Vegas Pro 22

I am looking sell my Magix software all in once bundle: Sound Forge 18, Acid pro 11, and Vegas Pro 22 suite.

Photostory

17 answers, most recent 4 hours ago

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

Hi John, My OneDrive has around 30,000 files many of which I find useful when sharing data with friends and family. Yesterday I started transferring files from OneDrive with the intention of uninstalling OneDrive once empty.. Sometime late today I

Off topic

158 answers, most recent on 5/23/2026

RE: Magix support has not responded to support tickets for months

Apparently Magix Music Maker continues to have constant issues. It also makes me wonder why the problem like the one below persist. I have found no forum responses, no direct solution. The last time I looked, they said they fixed the issue with

Movie Studio

One answer, on 11/29/2025

RE: Remove second e-mail address & Activation, create a single Email?

@Richard-Lentz You can't activate it on another account. Only the support can remove a license from your account and transfer it to another account. You can try to contact support via infoservice@magix.net or the SUPPORT link at the top of this

Music Maker

7 answers, most recent on 2/22/2026

RE: LOST SOUND POOLS AND LOOPS

Jeff..I re-installed Magix Music Maker 2021 /64 bit 3 times and I was not asked to register or enter a registration number. I transferred this copy from my other computer which I like because it is an older version 2021 that has the old school

Music Maker

One answer, on 5/15/2026

RE: No support service anymore

@Maxime-Dub What do you mean with reactivation? Did you buy a pre-owned version of Music Maker? Then only the previous owner can initiate a license transfer. This can't be done by yourself. If you are the original owner of the software, you can

Movie Studio

47 answers, most recent on 8/24/2025

RE: "Takes" functionality

@me_again True, your workflow will not create the PRV extension. To do this, follow these steps once you created a Take and the Takes folder is your Media Pool: Create a new project Use the trim icon [ ] to transfer the Take to the Program

Movie Studio

2 answers, most recent on 4/11/2026

[Closed] re-registration with MAGIX

I own several products, including Vegas Movie Studio HD Platinum. I registered these products several years ago on the website of the original distributor, Sony. I reinstalled them during a computer update, but I can't use the products because they

ACID

One answer, on 5/4/2026

RE: Old Software on a dead laptop

@Terrell If you registered the Acid 6 in your Sony customer account, you should theoretically be able to use the same login credentials (I hope you remember e-mail and password) on Magix.com (all accounts were transferred from Sony to Magix) and

SOUND FORGE

2 answers, most recent on 4/24/2026

Buying serial number to activate SFAS 17

I've been using it for several years Sound Forge Audio Studio 10.0. As I recently changed my laptop, I have downloaded Sound Forge Audio Studio 17 (x64) How can I acquire (buy) the serial number to activate Sound Forge Audio Studio 17 (x64) or

SOUND FORGE

4 answers, most recent on 2/6/2026

RE: [Solved] Sound Forge 10 Serial Installation on New Computer

Hi @--Catedral and welcome to the Magix Sound Forge users community. The destination for activating SCS (Sony) versions no longer exists and there is also s relatively new procedure for activating the legacy SCS software (Sound Forge, Acid, Vegas,

Video Pro X

17 answers, most recent on 6/13/2025

VPX 17 - project folder - transferring clip from list to timeline

Hi, In the test version, I started checking the bugs in version 16 and was surprised by version 17. After selecting the clip and pressing the arrow to transfer it, I simply couldn't do it because the system displays the exception screen and then

SOUND FORGE

16 answers, most recent on 3/18/2026

RE: Registration issues with Sound Forge 11

@Relayer74 I assume you used a different e-mail address in the past? The license might be bound to your old Sony customer account e-mail address. All customer accounts where transferred from Sony to Magix. So you need to login with your old e-mail

Music Maker

3 answers, most recent on 1/17/2026

RE: NO DOWNLOAD MUSIC MAKER 2025 PREMIUM

I've tried absolutely everything: changing DNS, sharing the network from my phone, running the drive as administrator, and setting Windows 8 compatibility. and of course I turned off the firewall. I even tried transferring files from my previous

SOUND FORGE

9 answers, most recent on 10/16/2025

RE: Problem activating Sound Forge 9 using new method

@rick-a My guess is that your serial number is registered under your Sony customer account. Try entering the e-mail address and password you used when Sound Forge was still with Sony. They transferred all customer accounts and licenses to Magix

Web Designer

34 answers, most recent on 8/1/2025

RE: Publishing to OVH Cloud

The transfer from Magix to OVH was supposed to be simple but in reality far more knowledge of the technical language and use of the complex settings is required. Even the guides are complicated - trying to follow in split screen and input. I was

Movie Studio

48 answers, most recent on 9/29/2025

RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium

@johnebaker Thanks for the definitions, John. Help has zero information on "Smart Render" and very little on Smart copy, saying it's for AVCHD ("If this option is activated, unedited AVCHD material with hard cuts is transferred without changes. This

MAGIX

10 answers, most recent on 3/30/2026

RE: Service Status: Loops Unlimited #Solved

Apparently Magix Music Maker continues to have constant issues. It also makes me wonder why the problem like the one below persist. I have found no forum responses, no direct solution. - Why do these problems continue persist?- What is specifically

Movie Studio

One answer, on 2/5/2026

[Closed] Can't register Sony Movie Studio Platinum

I registered my product years ago and now am trying to transfer it to a new PC. When I enter my serial number, your site tells me it's already registered (yes), but I need a code to begin using it on my new PC. How do I receive that? This is such a