• Samplitude

  One answer, on 4/8/2026

  level meters are frozen. they read peak and then hold. HOW TO UNFREEZE
  My Samplitude 2014 has worked flawlessly since new. Now the VU (LEVEL) METERS ARE FROZEN SHOWING PEAKS AND THE HOLDING. How to change this back to how it was ?
• SOUND FORGE

  4 answers, most recent on 3/24/2026

  RE: Goodbye Sound Forge
  Just please do not ask me to uninstall previous versions, or anything like that. Everything there was to uninstall - has been uninstalled, everything that failed uninstall - has been deleted or cleaned up from the registry, yet the problem still
• Movie Studio

  20 answers, most recent on 10/9/2025

  RE: Video files not loading
  @Vincent-OBrien No, the tutorial is for you to read and work through, stage by stage. Jeff
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  @NappeR It seems to be a general problem. Also Vegas crashes. Acid and Vegas had the same codebase in the past, therefore it's likely caused by the newest Intel
• Movie Studio

  14 answers, most recent on 3/19/2026

  RE: Separating Audio Tracks Video deluxe 2026 premium
  @Tom-Essex Hi As you can see you have been given possible solutions for different scenarios for the audio. Which scenario matches the video file audio 'tracks' you are working with? John EB
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  I have uninstalled and reinstalled 2 times now with no luck. Other than this error the program is great. I had no popups stating an error or anything else.  I googled for a good 7hrs and found no threads on any site that could help me either.
• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  @Jesse-Boyland2330 Jesse, I just tried that email and it works: I got an automated reply, so give it a shot.
• SOUND FORGE

  10 answers, most recent on 10/11/2025

  RE: MP3 files skipping / glitching when opened ...
  Thanks. Presently I'm using the Madiface Driver at 1024 samples, and it's working OK. I have played with lower settings.
• Other products

  2 answers, most recent on 3/16/2026

  RE: Magix Photo Manager hangs up
  Iam using a trial version 13.1.1.12 on Windows 10..The program seemed to be working and i was trying additional features.. I selected "Tasks, Organize, Search for Faces. A message came up "The face ID database is damaged. Before you continue a new
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @johnebaker Have you tried the mkv extension change to m4v? It works for Al and me but our systems are apparently "polluted" and I'd like to see if it works on a "clean" system. AndyW ps it's a quiet party so far.
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  While MEP should be working, have you tried the latest VDL trial and see if you get the same issues?
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @AAProds Andy, it has to be recoded. Copy Copy doesn't work. With the file you posted and on my system, it does work AndyW  
• Music Maker

  One answer, on 12/20/2025

  help
  I bought Music Maker through Amazon and only received a voucher code, and your redemption page isn't working. How do I redeem it so I can get the program?
• SOUND FORGE

  4 answers, most recent on 10/21/2025

  RE: Toolbar icons size
  It doesn't work in SF Pro 18 either. This is kind of ridiculous that in 2025, toolbar icons cannot scale within the application.
• Movie Studio

  44 answers, most recent on 9/12/2025

  RE: some objects cannot be moved on the timeline. Others can...
  ”Magix Movie Studio/Video Deluxe does not feature drag n drop shuffle”. But that feature works sometimes.
• Music Maker

  16 answers, most recent on 4/5/2026

  RE: Unlimited loops
  Like this. But nothing works.
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  I been sent a support request one week ago and no one has contacted me or responded to my support request my activation key didn’t work on my software purchased when can I get some help or a refund ? About this
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  Hi @daniel-DIAZ2990, If you currently need Sound Forge to work, consider upgrading to SF-18 .The UI is basically the same as SF-11 and you will not have to learn new software and your SF-11 DX and VST plug-ins will work as well. You can also get the
• Other products

  One answer, on 10/24/2025

  [Closed] VEGAS PRO 17
  Will windows 11 version 25H2x64 affect my Vegas Pro 17 system, it worked well on the Windows 10?
• Movie Studio

  3 answers, most recent on 2/17/2026

  RE: .MVD Problem
  @Turkana Hi If you final 'product' is creating a DVD/BD disc, and you want each 'Part' to be individually playable, with or without Chapters, see this tutorial. If you are wanting to create a new video file or files Once you have all the individual
• Movie Studio

  6 answers, most recent on 8/29/2025

  RE: transfert de Movie Studio Platinum 16 à Movie Studio 2025
  I just found the old email from Magix Support that says '' You can only work on the old projects with the old version under an old operating system.'' someone is confused in your group! I had ordered Magix 25 because I was told Platinum 16 wouldn't
• Music Maker

  One answer, on 9/14/2025

  soundpools music maker 2025 premium.
  doesn´t want to load paid soundpools,is paid for a year, worked for 10 months,it shows me in the program, as well as in my products, unlimited loops,but when working in the program, it does not load them, it shows empty packages,as if my license had
• Music Maker

  3 answers, most recent on 9/18/2025

  RE: Loop preview disappears
  I think changing the settings from stereo to mono worked for me. What a weird bug. Thanks for the fast replies!
• Video Pro X

  10 answers, most recent on 12/5/2025

  RE: Video Pro X 11 Crashes Every 5 Minutes
  @CubeAce Thanks for the suggestion. If nothing else works, I'll try this. ...or maybe I'll just bite the bullet and upgrade 😅