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@ferruccio-b Benvenuto nel forum degli utenti Magix. Dove e quando hai acquistato il software? Se l'hai acquistato direttamente da Magix, avresti ricevuto un'email di conferma con il numero di serie. Se lo hai installato e registrato, il numero di

Movie Studio

One answer, on 1/11/2026

RE: I cannot MAGIX TTS services.

@Kazuhiro-Nakada Hi . . . . I purchased the AI Speech to Text Refill 150 by redeeming a voucher. . . . . Did you do this from within Video Deluxe 2026 - formerly Magix Movie Studio? If not how and where did you redeem the voucher, and did you use

SOUND FORGE

4 answers, most recent on 5/11/2026

License for iZotope Plugins

It is my understanding we were to receive the license keys for the iZotope plugins that came with our purchase of SoundForge Pro 18. However, we received no email that included any license keys. We have tried in vain multiple times to contact

ACID

4 answers, most recent on 12/10/2025

RE: ACID Pro Bundle with Melodyne

It should be, but Where can I get the License number for Melodyne 5 Essential Bundle with ACID Pro. I ask tech support and they don't reply, & it isn't on their page listing my products. I just had bought a seperate copy that came with Vegas

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

Hello, The Music Maker 2026 Premium Download Manager is completely non-functional. The progress bar does not move, the remaining time is frozen, and there is no download speed at all. I have already removed all Magix-related files from my system —

Off topic

One answer, on 4/20/2026

[Closed] Vegas Pro 23 will no longer Launch/Open

Ok I purchased the full Vegas Pro 23 suite full price from Magix about 2 months ago, Has worked flawlessly now all of a sudden as of 4/17/26 the software will no longer launch/open, I have a project I’ve been working on and now I am stuck, Has

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

@johnebaker Unfortunately that isn’t the problem. There are no purchase confirmation emails, as it looks like the transaction never completed on the Magix website’s end. It doesn’t show the purchase anywhere in my Magix account area, yet the PayPal

Music Maker

7 answers, most recent on 2/22/2026

RE: LOST SOUND POOLS AND LOOPS

SP. I went back to one of my Magix Music Maker email activations and re-installed 2021 Music Maker. It installed successfully. I tried to log in to the the store and I was prompted to input my p3 code. I copied and pasted into the bar and got this

Movie Studio

3 answers, most recent on 10/21/2025

RE: The program Magix Video de luxe 2026 will not start

@JanErik-Berg Hi I have removed the order and serial numbers, and your email address from your post. This is a public forum, not Magix Support, never post confidential such as I have removed, that is the quickest way to lose control of your

Movie Studio

9 answers, most recent on 7/31/2025

RE: How long does it take for customer support to respond?

Thanks, Jeff. I'll try responding to the email they sent me with the ticket number. I haven't contacted Boris FX because I preferred to take it step by step and see if Magix could resolve this issue. Thanks again.

SOUND FORGE

7 answers, most recent on 11/12/2025

RE: Sound Forge 17

I just nplaced an order for SoundForge Audio Studio 17, got an order confirmation but no email with link to download and serial to activate. I checked credit card company and there's a pending charge. Have I been scammed? How do I cancel the

Video Pro X

4 answers, most recent on 10/14/2025

RE: Bought the vMAGIX Video deluxe 2026 plus.

@Max-HOLDT Please stop posting your serial number. As @CubeAce (Ray) writes, to do so is to invite the theft of your software! If your confirmation email says you have bought the Premium Edition of VDL 2026 that is the edition you

ACID

2 answers, most recent on 8/31/2025

Magix Independence Pro Suite Activation Error Code: -1

I purchased the ACID 11 Pro Suite Upgrade and got the invoice showing this includes the Independence Pro Premium Library and Independence Pro Standard. Upon starting up that specific software I am prompted to activate Independence (registering it

SOUND FORGE

15 answers, most recent on 3/29/2026

RE: Error Message -24

Hi, sorry for posting that personal information. I am not holding out much hope that tech support will actually answer my emails so I will leave the software and try alternatives outside of magix brand for now. Thank you all for your help, M

Music Maker

4 answers, most recent on 4/14/2026

RE: Novità in Music Maker: si pianta

Thanks for the interest. I've always used MM, since the first versions... for years...Now, after many tests and a couple of wasted days, that's it:I uninstalled everything and unregistered the serial number from my account. I'm trying to ask for a

Movie Studio

One answer, on 11/26/2025

[Closed] Error Code: -14

Up until monday of last week Vegas pro 22 was working absolutely fine. Now it wants me to activate my software on boot up, but then gives me an error code. I have now tried to update to Vegas Pro 23, and still the same thing. I have emailed, but

Off topic

10 answers, most recent on 2/6/2026

RE: Geen valideringscode ontvangen

@Etienne-Verstuyf From where did you purchase the DVD? The fact that the serial key on the back of the DVD case and on the invoice is not accepted suggests you may have bought the product from a third-party seller I think. If so, it is the seller's

Movie Studio

8 answers, most recent on 7/15/2025

RE: Movie Studio --> TO --> Video Delux

@CLINT-DANBURY Clint, try emailing: infoservice@magix.net They should be able to help. I just updated to VDL 2026 Ultimate without issue and I can confirm MMS2025 projects do open OK in VDL 2026. 👍

Movie Studio

2 answers, most recent on 1/11/2026

Reactivation problems

Hi I have 3 Magix Movie Studio programs namely 2021, 2023 and 2025 My main hard drive (Drive C) just broke down, and after installing a new Hard drive and the the Magix programs I'm not able to register them. I get a message that stated that the

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

@Michael-Schmidt6033 Yes, as this post confirms, BorisFX now owns SoundForge. However, I note you list Sound Forge v 18 and 19. These are versions produced by Magix so it seems you do need to contact them! (I admit I was not aware that it was

Video Pro X

8 answers, most recent on 8/28/2025

RE: AI offline ?

Thank you for your reply. So, I wanted to try the trial version of Vegas, but it doesn't seems to work. When I enter the activation code received by email, it tells me it can't find a valid license and quits the installer. 😕 Any idea ?

Video Pro X

15 answers, most recent on 2/23/2026

What is the difference between Magix Vegas Pro and Magix Video Editing

What is the difference between Magix Vegas Pro and Magix Video Editing? I have Magix Vegas Pro 19. Today I got an email from Magix offering a program called Magix Video Editing....which has a lower price point. What's the difference? Does Video

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

To follow up on my request for help from Magix. I have had three emails from Magix which I believe are mostly BOT generated and although they were relevant the advice has not resolved my issue. The latest message said "If you still have the case not

ACID

2 answers, most recent on 2/26/2026

RE: acid pro 8.0 activate serial number

Bonjour j'ai acheté music studio 7 je les réinstaller après avoir refait mon ordi le souci je veux l'activer en ligne pour recevoir le code de validation mais apparemment sony n'excite plus donc je me retrouve avec un logiciel sans pouvoir en