Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Movie Studio
One answer, on 11/29/2025
RE: Remove second e-mail address & Activation, create a single Email?

@Richard-Lentz You can't activate it on another account. Only the support can remove a license from your account and transfer it to another account. You can try to contact support via infoservice@magix.net or the SUPPORT link at the top of this

MAGIX
34 answers, most recent on 3/31/2026
RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.

@browj2 Hi John, Thanks for this. The email link which @SP. and @Reyfox posted is the one stated in the email, under FAQ #4. But I agree, the button to Join the Boris FX Community does take you somewhere very different! Like you, I already had a

Movie Studio
69 answers, most recent on 8/10/2025
RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10

@AAProds Hi. Thanks. Am sending you link via email / mailbigfile. This is not a one-off - I have > 30 hours in multiple files. Usual teething problems when you start anything new; been meaning to digitise these v old tapes for year and years -

Photostory
20 answers, most recent on 2/28/2026
RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The

ACID
One answer, on 7/19/2025
RE: Cant record audio....low memory

@Anthony-Sferlazza You can upload images to this forum via the arrow icon above the textbox field. I haven't clicked on your image links, but I assume that you have actually too much memory on your SSD. The program is so old, it cannot handle more

Music Maker
4 answers, most recent on 10/1/2025
RE: Missing download-links after upgrade paid purchase.

@Per-Schei It's very odd, that your purchased upgrades are not listed in your customer account. Please contact customer support at infoservice@magix.net and write that you didn't receive your purchased products. You might get an AI chat bot response

Movie Studio
25 answers, most recent on 8/7/2025
RE: Any decent support for Insta360 videos yet?

@Can-Dive Hi . . . . the .insv file format created by the Insta360 camera, first needs to be processed by Inst360 Studio software . . . . From the MediaInfo data of the sample file linked to, the actual codecs are standard AVC (h.264) 8 bit 4:2:0

Photostory
16 answers, most recent on 10/15/2025
RE: I've been using photostory for some time but now have hit bugs.

@Carl-Brik What do you understand by "MediaInfo analysis"? As explained in my first reply to you, please read and follow this tutorial (you'll see the words "This tutorial" are in blue so are a clickable link!) Once you have the data, simply copy

Other products
6 answers, most recent on 11/11/2025
I purchased Video Deluxe 2026 ULTIMATE but was sent wrong link

I had been receiving a number of offers over the past months for special upgrade pricing to Video Deluxe 2026. I already owned Movie Studio (purchased in 2023). It's my understanding that Movie Studio became Video Deluxe at some point and after

SOUND FORGE
9 answers, most recent on 8/14/2025
RE: The cost of text to speech

Is there a link to show how many characters you used?In the text to speech window Enter your rext here (Max 10,000 characters)Below that next(i) You have almost reached your character limit, currently left 1403 So if this is an indication of the