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@WhyB In addition to @SP.'s request, it would help if we know more about your computer specification, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you

Photostory

One answer, on 10/24/2025

RE: Activation code

@Kenneth-Satterthwaite Welcome to the Magix user to user forums. Check the disc carefully, including any case or packaging for a voucher code. Then go here, find the appropriate question "How can I redeem the voucher code for my box version?" and

Movie Studio

31 answers, most recent on 4/16/2026

RE: Video deluxe 2026

@ImTerribleAtThis Hi I have been looking at the issue with the LUTs not appearing in the Templates tab with a 'clean' install of VDL, ie not an upgrade from an existing installed version. The easiest to setup and use for the LUTs, is the folder

Movie Studio

11 answers, most recent on 12/4/2025

RE: Corrupted Audio

NOTE: I have a few project files where I was going through the process of trial and error repairs, and a few more renders (I had already deleted an object source file in this one- see the small gap in timeline). I'm not sure these two

Rescue Your Videotapes!

7 answers, most recent on 12/2/2025

RE: DRIVER DOWNLOAD

@jonathan-m Hi I have removed the serial number you posted, this is a public forum, so please do not post any confidential information, this includes order numbers and contact information. Unfortunately given the serial number begins with P-, if you

Movie Studio

7 answers, most recent on 9/4/2025

RE: Video playback stutters

@Frederik-deRoo HI . . . . Program: Magix Video Deluxe Plus . . . . What is the version number as found under Help, About? . . . . Hardware setup: wich information do you need? . . . . See this topic for what is required and please quote processor

Movie Studio

3 answers, most recent on 2/27/2026

RE: MPEG4

@David-Thompson2175 In addition to the information Al, @AAProds, has asked for . What is the specification of your computer system including Windows version, see this topic for what is required and please quote processor and graphics card make/model

Movie Studio

11 answers, most recent on 1/12/2026

RE: Video Deluxe 2026 - Access Violation Code - Program Crashes

@SHANE-KOHUT Hi In add ition to @emmrecs comment "ntdll.dll" issues can be caused by drivers for, among other hardware items, the GPU. . . . . Nvidia 3080ti. . . . I have uploaded the latest drivers . . . . There is an issue with the latest 591.xxx

Movie Studio

5 answers, most recent on 7/20/2025

RE: MP4 problems

@Anthony-Sferlazza Sorry to hear about this problem but you need to give us a LOT more information if we are to have any chance of being able to help you. First, exactly which version of Movie Studio do you have? Then, please read this pinned post

Music Maker

3 answers, most recent on 4/3/2026

Installation Gets Stuck

I have recently purchased Music Maker 2026 Premium edition and downloaded its setup exe from my products section. When I run it it gets stuck at Stage 2 of 11 forever (Left it overnight and it was sill at the same position next morning). Some info

Rescue Your Videotapes!

21 answers, most recent on 3/2/2026

RE: what are correct driver(s) for the "video grabber" K0065 for win11?

@John-Wurm HI Hi and welcome to the forum. Additional information about your computer system may help diagnosis of the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic

Music Maker

16 answers, most recent on 11/17/2025

RE: Magix music maker on linux mint

I also will add the computer info i used and such. # System Details Report--- ## Report details- **Date generated:** 2025-11-17 11:36:33 ## Hardware Information:- **Hardware Model:** ASUSTeK

Movie Studio

4 answers, most recent on 8/22/2025

RE: Program fonts

Thanks John but I don't have a problem with the icons, it's the label writing. I have to squint and get really close these days to read the little fonts, either that or remember what each one says which again these days is a little dangerous. Using

Movie Studio

46 answers, most recent on 1/28/2026

RE: BEWARE Latest Nvidia GTX 591.44 Drivers

@john-m33 Hi . . . . jerky MPEG-4 exports when using the NVIDIA GeForce RTX 5060 GPU . . . . much better using the Intel UHD Graphics option . . . This difference between the 2 GPU's performance and the jerkiness would suggest that Interlaced video

Photostory

16 answers, most recent on 10/15/2025

RE: I've been using photostory for some time but now have hit bugs.

GeneralComplete name : F:\Materiaalvanaf2020\FilmmateriaalNoorwegen\18-09-2025\MAH01430.MP4Format : MPEG-4Format profile : Sony PSPCodec ID

SOUND FORGE

6 answers, most recent on 5/1/2026

RE: Sound forge pro 11

The password is incorrect and I need access to the old email to retrieve a new password @Angela-Prosser, in that case you will have to contact Magix support. Sorry to say, a response may take 'a while' due to the restructuring of Magix and the

Music Maker

One answer, on 4/30/2026

RE: Music making for beginners

@zivo Hi and welcome to the forum. You can download, from here, and install the trial version of Music Maker and try it for 30 days. The trial version will be limited in available Soundpools, Instruments and effects, however it will give you a good

SOUND FORGE

4 answers, most recent on 5/11/2026

RE: License for iZotope Plugins

Hi @fbc.dunn. the iZotope activation codes should be in the same email as the Sound Forge activation serial code. The iZ plug-ins need to be activated though iZotope. It you did not get any email from Magix, check your spam/junk folders. Otherwise,

Off topic

162 answers, most recent 11 hours ago

RE: Magix support has not responded to support tickets for months

@Craig-milne Please do not post confidential data, like your Support Ticket number, to this public, user to user forum. I have edited your post to remove it. If you read the whole of this thread you will see that Magix staff are aware of the problem

Video Pro X

12 answers, most recent on 10/25/2025

RE: ProX will not write to DVD DL discs

Hi @johnebaker This is from Device Manager@johnebaker The second one (M drive) is an LG external disc. The internal drive came with the PC (Dell OptiPlex 3070) and I don't have any info. Is there some way to get more detail? As far as the discs are

Movie Studio

16 answers, most recent 8 hours ago

RE: Video Deluxe 2026 Plus

@AAM Hi We need more information to help diagnose the issue you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card(s)

SOUND FORGE

No answers, created on 12/15/2025

Plugins shows a same generic control panel instead of a dedicated GUI

a new SF18 pro suite, built 21 installation.Windows 11, 32GB Ram.SF built in effects works perfectly.All other plugin effects are detected and listed correctly.The problem:When open any plugin effect, I get a generic single slide plugin window

Music Maker

9 answers, most recent on 11/1/2025

RE: Loads but wont run

@THOMAS-LINNERTZ Hi We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and

Movie Studio

11 answers, most recent on 12/4/2025

RE: Corrupted Audio

update: system is: Windows Info:Processor Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz 3.40 GHzInstalled RAM 8.00 GB (7.88 GB usable)Storage 3.64 TB HDD ST4000DM004-2U9104, 932 GB SSD CT1000MX500SSD1, 3.64 TB HDD