Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Off topic
5 answers, most recent on 6/3/2026
RE: Is it worth continuing to invest in Magix Software

Hi so in order to solve the infamous "Could not find part of the program" error I installed the VPX17 trial thanks to a tip from @johnbaker which solved the issue. SO I will invest in Magix for a while longer as learning Resolve, for me, is just a

Photostory
19 answers, most recent on 6/14/2026
RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

Hi John, I followed the full procedure for fixing Windows system file issues and encountered the long pause at 63.2% during the RestoreHealth run. Windows reported that "details are in the CBS log file". Unfortunately, the final outcome was still

SOUND FORGE
15 answers, most recent on 5/8/2026
RE: Unable to Activate SF18 Pro after a reformat of my computer

There seems to be no one home at MAGIX Support! I have tried following up on this issue but with no REAL support as my P3 license needs them to help resolve as even the BOT suggests prediciment is that only someone in support needs to help

Music Maker
9 answers, most recent on 12/29/2025
RE: Music Maker Loops Unlimited Subscription

@David-M-Turner Hi The simplest solution to the issue is to stop OneDrive syncing the folders MMM uses, ie the Magix folder in your Documents folder if you installed with the default folder settings - see this Microsoft article . . . . the ones not

Music Maker
11 answers, most recent on 2/16/2026
RE: No sound

That Music Maker driver is there but I couldn't get anything to work with it. I downloaded the ASIO4ALL to try & solve the issue. At the time it didn't. I think I had the wrong selection for the audio output in the advanced settings section all

Movie Studio
20 answers, most recent on 10/9/2025
RE: Video files not loading

@Vincent-OBrien Hi . . . . . Recording Format of AVCHD (1920 x 1080, 50.000i, image sensor output 25.00p, 24Mbps,. Dolby Digital) . . . . This is standard Panasonic/Sony AVCHD format which should import without issues - the MediaInfo data will tell

Off topic
40 answers, most recent on 1/26/2026
RE: [Closed] Does Magix have customer support?

@Williams-Michael @Ryan-Sch @Cristopher-Dolores @SP. @johnebaker Hi All I have started contacting Magix employees to bring this issue to their attention and pass onto the relevant department. As Moderator I have had no response from support for the

SOUND FORGE
7 answers, most recent on 4/2/2026
RE: soundforge 17 error

In that case, I would uninstall Sound Forge using a third-party uninstaller like 'Revo Uninstall' that can uninstall and remove left-over registry entries and other pertinent data the Windows uninstall leaves behind, which can cause issues to

Photostory
20 answers, most recent on 2/28/2026
RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The

Video Pro X
33 answers, most recent on 7/15/2025
RE: keyframe bugs remaining in the current version of VPX17 (v..269)

Hi, Regarding the bug that I "considered" about the (ghost) keyframe, I received today the message from technical support: "A bug report to that issue has been created and forwarded to the development". I hope VPX sells more (or that its users

Movie Studio
47 answers, most recent on 8/24/2025
RE: "Takes" functionality

@Bol Hi Rob I am in the same boat as @CubeAce, wear and tear is not the issue, storage space is. My first 4TB backup drive is about 18 months old and is already 80+% full, after the current project which has 190GB of video and images, before I start

SOUND FORGE
29 answers, most recent on 9/16/2025
RE: SF 11 refuses to start, even full re install

Hello, @SP. thanks for your suggestion but it didn't work, still the same issue. To make it clear: the crash happens when trying to authorise, there's something with the magix autorotation tool that can't get through. I cnat even get to the SF11

Movie Studio
4 answers, most recent on 12/14/2025
Magix Hub

Hello. I have MAGIX Video Deluxe 2026 Premium (v 25.0.1.248 UDP3). I have an issue with entering to the Magix Hub. After clicking on the "Magix Hub" button, an animation with dots shows, and nothing more happened. I waited for about 10 minutes with

ACID
19 answers, most recent on 1/21/2026
RE: WAVES VST Plug-in inssue

I was wrong. I was completely wrong. My apologies to SP and emmrecs, but the problem is now 100% Acid Pro's fault. SP mentioned above, "...Acid hasn't been updated for many years so there are compatibility issues with newer plugins...." and he hit

Off topic
163 answers, most recent on 6/12/2026
RE: Magix support has not responded to support tickets for months

@Tom_Sp Hi I hope Tom can bring this issue to Magix attention as this needs to be passed onto management to give the users (customers) an update on what their plans are with regards to looking into it's failed support system and using human