• ACID

  4 answers, most recent on 5/19/2026

  RE: Acid Pro 7.0
  @Shakirtheartist Go to Magix.com and log in with your old Sony e-mail address and password. You find all registered products in your customer account under 'My Products'.
• SOUND FORGE

  6 answers, most recent on 3/14/2026

  RE: Missing dll file
  FWIW, ACL (Audio Cleaning Lab) has it's own forum.https://www.magix.info/us/audio-forum/audio-cleaning-lab/  
• Photostory

  9 answers, most recent on 2/3/2026

  RE: Magix Travel Maps - OpenStreetMap issue
  @andrew-foxon Hi I have a similar issue, with version 5.0.0.501 looks like OpenStreetMaps have done it again and changed their API, as in this topic from 2023 when we had the same issue. John EBForum Moderator
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  I installed the OBS software as suggested, is quite complicated but did my best on the setup, it recognized the Magix K0065 converter, and I tried to fill in all the settings, including NTSC_M for video capture. It will record the audio just fine
• Music Maker

  One answer, on 6/8/2026

  RE: quiero una licencia para mi programa
  @josealfredo-a Magix ya no vende la versión X7. En su lugar, puedes adquirir la versión más reciente, Samplitude 2026, a través de Boris FX. Ofrecen una licencia perpetua que funciona «para siempre» pero solo incluye actualizaciones durante 12
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  If Magix hadn't abandoned Sound Forge, users wouldn't be looking for other software.
• Movie Studio

  4 answers, most recent on 1/22/2026

  RE: Terrible website
  @Jiayi-Xu These are user to user forums, not any contact for Magix staff so your question is highly unlikely to receive any official reply here, sorry. If you did not receive an email confirmation of your purchase then you will not have been
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  Anyone knows if I would get answers today? Still only silence today, no emails, no response.What is happening with MAGIX? ???
• SOUND FORGE

  8 answers, most recent on 2/28/2026

  RE: Sampler tool not working in SF 18
  Hi @SP. and @ROBERTO-FERNANDEZ5645, I can confirm "the sampler tool "does nothing" in both Sound Forge Pro 17 & 18. It does work in SFP 10 thru 16 however, if that is an option. I suspect Magix is not aware of the issue. or does, and cares not
• Off topic

  5 answers, most recent on 10/28/2025

  RE: Education Purchase - Still waiting!@!#
  @MBeatz Welcome to the Magix users forums. Whether anyone else who posts here is an "educational" user is doubtful, I think so I wonder whether you will receive useful advice, sorry. You say you have reached out to Magix 4 different times but did
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  @SP. @px41 Hi I didn't see his recent response to my request for assistance in another post, I probably did not click follow said post. But please bear in mind Tom is a very busy man more so with all the changes happening at Magix. Ps I am on leave
• SOUND FORGE

  2 answers, most recent on 4/24/2026

  RE: Buying serial number to activate SFAS 17
  @Roberto-Kirst If you registered Sound Forge Audio Studio 10 with Sony, you can use the same login credentials (e-mail and password) at Magix.com and download it there. Regarding version 17, you can now only get old stock licenses from third party
• SOUND FORGE

  7 answers, most recent on 10/24/2025

  RE: Not received product key against
  @SP. Here's the answer from Magix Germany: "When purchasing a download version, the serial number is registered immediately upon purchase." @Amit-Kamble, As far as I understand it, You didn't purchase a download version, but a boxed version. You
• Music Maker

  6 answers, most recent on 4/3/2026

  RE: Wont start
  @Michael-Prindle You mean this thread? https://www.magix.info/us/forum/my-audiostudio16-all-of-a-sudden-failed-to-record--1351618/#ca2003045
• Movie Studio

  10 answers, most recent on 12/13/2025

  RE: 2025 products with Travel Maps
  @Terry-Lockridge @Reyfox Hi, Travel Maps is included with all flavours of Video Deluxe, formerly called Magix Movie Studio (in English speaking countries) and Video Pro X. TM is listed on the comparison table as "Enhanced travel route animation with
• SOUND FORGE

  One answer, on 1/6/2026

  Temporary block access
  Hi.I was trying to upgrade to soundforge pro 18 and when I clicked the link to upgrade to proceed to payment I got this: "Unfortunately we had to temporarily block your access as a result of payment problems.To resolve the problem, please contact
• Movie Studio

  4 answers, most recent on 3/16/2026

  RE: Updating / Upgrading present and future concerns
  @SP. Thanks for the suggestion but I've no intention of updating to VDL 2026, I was posing a hypothetical question. How many people come on this forum saying they've just bought VDL 2026 and how do I do this. that or the other? If they've just
• Off topic

  163 answers, most recent on 6/12/2026

  Magix support has not responded to support tickets for months
  Because the previous topic was closed by @PATIENT-X I open this replacement topic. This topic is to make aware about Magix not answering support tickets over months and the need to overhaul their support system. I had tickets from October 2025 after
• Other products

  One answer, on 5/6/2026

  RE: registering old sony music studio 10
  @Steve-Fearey You need to use the same exact e-mail address and password of your Sony account. Don't create another Magix customer account. Then it should work fine.
• Off topic

  31 answers, most recent on 5/29/2026

  RE: Stopping pop-ups from MAGIX on PC Boot
  Hi allThe Grinch is back. For the past couple of days I have been greeted by this (or similar) This would appear to be a MAGIX ad so I am, again, going to blame MAGIX. I have (just now) worked through this thread and checked that I have undertaken
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Some weeks ago there was a problem on the US store of Magix where PayPal kept the money and didn't transfer it over to Magix. This meant customers didn't get the programs they paid for. Maybe this is the same problem you
• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  @jesse-b Jesse, an email address Magix was using recently for licencing issues was infoservice@magix.net. I don't know if that is still working, but it is worth a try. Provide as many details as you can eg email addresses used, exact program
• SOUND FORGE

  One answer, on 5/8/2026

  RE: SF 18 - Plug in chainer weirdness
  Hi @Colin-Taber, I do not have those particular plug-ins to test. Do other plug-ins and plug-in formats exhibit similar behavior. Unfortunately, Sound Forge has always had issues with Waves plug-ins.You may want to try the BorisFX trial version of
• SOUND FORGE

  6 answers, most recent on 5/1/2026

  RE: Sound forge pro 11
  @Angela-Prosser Then it's probably registered to your old Sony customer account. These accounts were also transferred to Magix. Do you remember the old e-mail address and password?