• Audio Cleaning Lab

  2 answers, most recent on 8/16/2025

  RE: Error message when attempting to play back a music file
  @srcb2 Hi The error message you are getting is usually a result of the Windows drivers for the Realtek sound card being damaged or corrupt. Try re-installing the drivers if you can get them from Realtek Is this the Dell XPS 8700 PC mentioned in your
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  @Apollo89x Interesting result, congratulations; the issue is now fixed just by uninstalling and then re-installing the program. That's fair enough, I understand the reasoning behind that but I am a little confused. You say "The issue was a technical
• Movie Studio

  14 answers, most recent on 11/15/2025

  Error Messages when trying to open MAGIX Video deluxe 2026 Prem
  I upgraded to this program the first week of September. after a week, I suddenly started getting this message and cannot use the program anymore, I have uninstalled, re-installed, and get small abort messages when trying to re-install. I would like
• ACID

  7 answers, most recent on 9/22/2025

  RE: Waves L3 Multi- & Ultramaximizer V16 can't be added, but visible
  @NickHarvey It might be easier to install the demo version of Sound Forge Pro 18 and use the audio_plugin_scan_server exe files from that. It's newer than Acid 11 and it is made by the same developer team.
• Movie Studio

  10 answers, most recent on 5/23/2026

  RE: Video Deluxe 2026 premium
  @AAProds Hi Al If OneDrive is syncing to the cloud, the folder, which will either be called Magix or Magix Projects, and assuming a default installation, will be in: C:\Users\Username\OneDrive\Documents\ You can check this in the programs Settings,
• Movie Studio

  7 answers, most recent on 12/3/2025

  RE: Legacy Movie Edit Pro installer crashes in Download screen
  did anyone ever have any luck with this? I have the same problem, support just emailed back saying that support is not available for the product...Is there a direct download link aviaalble that i can use to install it and then use my existing cd key
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  @gimigitara Maybe your Windows is missing some runtimes or it's damaged. You can try the following to repair it: open cmd.exe as administrator (it's best to enter cmd in the Windows search and then right-click the search result to start as
• Movie Studio

  6 answers, most recent on 2/1/2026

  RE: Video Deluxe 2026 Could Not Find a Part of the Program
  I had this happen with experimenting (different install structures) with pointing content downloads to external drive for various editions (should be fine as Magix does this natively on C in the /videocontent location.... and if I try and uninstall
• Music Maker

  7 answers, most recent on 2/22/2026

  LOST SOUND POOLS AND LOOPS
  MY HARD DRIVE RECENTLY CRASHED AND ALL MY DATA WAS UNRECOVERABLE. I RE-INSTALLED MAGIX MUSIC MAKER HOPING THAT ALL OF MY PURCHASED LOOPS AND SOUND POOLS WOULD AUTOMATICALLY POPULATE. BUT THERE IS NO DATA...NO PURCHASED AUDIO..NOTHING. IF ALL OF MY
• Movie Studio

  One answer, on 1/14/2026

  [Closed] Sucking, suck moive studio 13
  Movie studio 13, got it in one of three places. how to answer, installed on new computer. wont let serial number work or authentication code. sent to page that wont connect and times out. went to MAGIX cant find MY PRODURTS. Product has not been
• Movie Studio

  4 answers, most recent on 7/17/2025

  RE: [Solved] Video Deluxe 2026 Plus: Import of some videos trim the last 2 minutes
  @DonL Hi This is a common issue with video files that are Variable Frame Rate (VFR), VDL 2026, like many other video editors does not always handle VFR video correctly especially when the Minimum and Maximum frame rate range is relatively
• Off topic

  2 answers, most recent on 10/16/2025

  [Closed] paying for software.
  Hi I'm making a laptop for a Lady as a surprise and looking to install vegas on it.I want to give her this loaded with different editing software paying for this myself as a gift is this possible to do thanks Barry.
• Other products

  5 answers, most recent on 9/30/2025

  RE: Independence Pro 3.5
  @davidr1 @SP. A clean Windows system install with just Windows Defender is more than enough. You don't need additional antivirus or firewalls or control centers. This stuff damages more than it helps. +100% to this!
• Other products

  5 answers, most recent on 9/30/2025

  RE: Independence Pro 3.5
  @davidr1 remove the antivirus and malwarebytes A clean Windows system install with just Windows Defender is more than enough. You don't need additional antivirus or firewalls or control centers. This stuff damages more than it helps.
• Movie Studio

  6 answers, most recent on 4/6/2026

  RE: Nvidia GeForce RTX 5060 Mixdown message
  @Doug-Algire Hi . . . . I installed driver version 595.79 today . . . . With MMS 2025 you may get issues with juddering in the exported movies on pan shots and movement such as drone flight. If this occurs then you need to revert to the older 581.xx
• SOUND FORGE

  12 answers, most recent on 12/5/2025

  Ozone 12 Advanced Plugin Not Recognized in Sound Forge Audio Studio 17
  I scan the plugin in the folder where it was installed but it doesn't appear. Can anyone help? It's amazing that in Sound Forge Audio Cleaning Lab 4 it opens right away.
• Movie Studio

  13 answers, most recent on 9/13/2025

  RE: Wich graphic card is better for Chroma Key effect ?
  @dan_lachance Hi We need more information - which program and version number and which Chromakey effect, the built in feature or, if installed/available, BorisFX BCC Key & Blend? John EBForum Moderator  
• Other products

  One answer, on 11/25/2025

  RE: Cannot install Audio & Music Lab 2014 Premium on New Windows 11 PC
  @David-Longroy These old downloaders no longer work for a couple of years by now. They simply crash. I assume this is caused by something Magix changed on their servers, for example encryption protocols. In the past, Magix customer support would
• Movie Studio

  22 answers, most recent on 8/13/2025

  RE: Support and TICKETS
  I tried that, but it didn't help. So I installed version 2025 on my old PC and changed everything. So why not the 2026 version? It seems MAGIX still has a lot of work to do here.
• Movie Studio

  18 answers, most recent Yesterday

  RE: Video Deluxe 2026 Plus
  @AAM Thanks for the Windows version. Error code 5 Access violation is a Window issue, he most likely cause is a Windows Update. To check your system, close all running programs then:- Hold down the Windows Key and press XSelect - Terminal (Admin)
• Music Maker

  6 answers, most recent on 4/3/2026

  RE: Wont start
  @David-Pook Hi Did you try a full Restart, not Shutdown, of the computer? If this does not work then. . . . . So i uninstalled it, re-installed it and still it wont start. . . . This can compound the issue you are having unless you did a full
• SOUND FORGE

  3 answers, most recent on 1/1/2026

  sound forge 9
  Hello, I just purchased a new computer with Windows 11. I've tried over and over to install the program using the disc and the download from the Magix site. After installation, the program wants the serial number and then a long authentication code.
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  Error Code 24. Just bought and installed.
  Hi. When I enter the serial no that i received from you, it takes a couple of seconds, and then I receive this. The serial no in my email is P3-58871xxxxx-xxxxx-xxxxx-xxxxx. Can I get a new serial no? Best
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @SP. Once again, thanks for the reply Is this the same as the Windows (repair version)?......if so, I downloaded and installed this yesterday and I have done sfc /scannow.