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[Ticket#2026041617000679] I have been a loyal client since the early 1990’s when Xara was Corel Draw and have regularly updated my version (I have a collectors pile of CD’s in my drawer) however, I am currently faced with a dilemma …. My Laptop was

SOUND FORGE

One answer, on 8/27/2025

RE: Thank You- I downloaded a Trial version - but that did not work for me

Setting up to 'Record' with Sound Forge can be a little confusing. The desired input must first be selected and set in the Windows sound setting and then the desired 'record device' driver in Sound Forge,. There is also a 'Arm' (record ready)

Music Maker

One answer, on 9/29/2025

RE: software

@peter-k2808 Do you mean you have to wait multiple seconds after each click for a response from the user interface? This is a known bug. You need to disable the text cursor indicator in the Windows Accessibility settings. Usually the software will

Movie Studio

12 answers, most recent on 5/1/2026

RE: Have downloaded Magix video de luxe 2026

Jeff, thanks for the help, much appreciated. Yes, I have disabled the antivirus and also the firewall. Strangely, the problem occurred when I downloaded the latest X version, which did download, except that the pictures were blacked out, only a few

Off topic

160 answers, most recent Yesterday

RE: Magix support has not responded to support tickets for months

@tony-maye Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please

Movie Studio

24 answers, most recent on 9/20/2025

RE: Inserting a clip on the timeline

@Esther-Rodriguez Welcome to the Magix users forums. First, can you specify exactly which Magix program and version you have, please? See the Help>About menu when the program is open. Second, assuming the program is either Movie Studio (from

Rescue Your Videotapes!

2 answers, most recent on 7/10/2025

[Closed] veg files wont open, message says no valid license (used for years)

Was working on a new and very time sensitive video and when I went to save my veg file, the timeline went blank and a message flashed that said I don't have a proper license to operate the program. I've been using it for many years now and this

Movie Studio

5 answers, most recent on 7/8/2025

RE: Upgrade or NOt ?

@John-Dent Click these links to see what's new: https://www.magix.com/us/video-editor/video-deluxe/version-comparison/#c1833696 https://www.magix.com/us/video-editor/video-pro-x/product-comparison/#c1831011 It looks like new features are AI style

Movie Studio

12 answers, most recent on 5/1/2026

RE: Have downloaded Magix video de luxe 2026

@David-Cowan Again, who told you there was no help available for Video deluxe 2026 Plus? Whoever it was needs to be "informed" that they are peddling wholesale untruths! The screen with the ten boxes would have been the one that allows you to

Movie Studio

16 answers, most recent on 9/5/2025

RE: Blu-ray media created playback issue. Image bounces/jitters

Hi John, Let me describe my computer specifications: CPU: Intel i7-2600K @ 3.40GhzRAM: 32GB DDR-3GPU: NVIDIA GeForce GTX 1650 Super (4GB) (PCI-e card)Monitor resolution: 1920x1080 @ 60HzOS: Windows 10 x64 22H2NVIDIA drivers are up to date: v581.15

Music Maker

2 answers, most recent on 7/31/2025

2026 trial download

Hello.I am trying to download Music Maker 2026 trial and I get a blank error message: These are the specs of my computer: Edition Windows 11 ProVersion 24H2Installed on ‎7/‎27/‎2025OS build 26100.4770Processor 12th Gen Intel(R)

Movie Studio

15 answers, most recent on 11/12/2025

RE: MPEG-4-Codec

@Raymond-Thompson Hi We need more information on the video file, Download and install MediaInfo and analyse one of the clips and post the results, see this tutorial on how to setup MediaInfo and analyse a video clip for all the data required. It

Movie Studio

5 answers, most recent on 7/20/2025

RE: MP4 problems

@Anthony-Sferlazza Thank you! Now we need you to tell us a lot more about your computer: Operating System version and build; Type, Size and amount of free space on your hard drive(s); processor make and model; amount of RAM installed; GPU make and

Photostory

3 answers, most recent on 3/19/2026

RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme

@Frans-Aarts Hi . . . . run the installer, a window briefly appears on screen and then immediately disappears . . . . Check your Antivirus software is not blocking the installer running or connecting to the Internet, you may need to turn off the

Movie Studio

16 answers, most recent on 9/5/2025

RE: Blu-ray media created playback issue. Image bounces/jitters

@calamar, @Bol, @AAProds Hi . . . . Why hardware accel. is enabled for 1080p and disabled for 1080i if the coded used is the same . . . . This is due to Nvidia removing the capability of encoding interlaced video, irrespective of whether the source

Music Maker

2 answers, most recent on 12/20/2025

RE: Soundpools

I had no idea that Magix tanked/folded and went bankrupt financially, and the company/business in parts got sold off ; wow this is so sad news, I have used Magix Music Maker for 20 plus years :( At start of year 2025, I saw lots of Magix Music Maker

SOUND FORGE

6 answers, most recent on 8/5/2025

RE: Having Problems With Sound Forge 17 Crashing Or Otherwise Not Working?

@GregoryP-Lewis Sound Forge Audio Studio? Problems and crashes could also be caused by the Magix Low Latency ASIO driver. This is an old version of the ASIO4ALL driver and not really compatible with newer Windows versions. If you want to uninstall

Music Maker

9 answers, most recent on 12/29/2025

RE: Music Maker Loops Unlimited Subscription

@David-M-Turner Hi The simplest solution to the issue is to stop OneDrive syncing the folders MMM uses, ie the Magix folder in your Documents folder if you installed with the default folder settings - see this Microsoft article . . . . the ones not

Audio Cleaning Lab

11 answers, most recent on 2/24/2026

Need 2 files from Audio Cleaning Lab 10 cd distribution

I have replaced a flaky computer and I wish to move Audio Cleaning Lab 10 to the new PC, but the CD distribution is missing 2 files in the system folder. I considered upgrading to the latest Sound Forge 18 version, but it is missing at least 2

Movie Studio

9 answers, most recent on 7/31/2025

RE: How long does it take for customer support to respond?

Hi Reyfox I installed Chroma Key Studio after updating to Magix Video deluxe 2025 Premium. Weeks later I changed the CPU on my computer and did a clean install of the whole system and now the Boris plugin tells me that it is already activated on

SOUND FORGE

3 answers, most recent on 1/1/2026

RE: sound forge 9

You cannot bypass the activation process.. except with a hacked version, which is not recommended and probably would not work in Win 11 anyway.As I recall, Sony Sound Forge 9 needs a computer ID which 'should be' added automatically in the

Movie Studio

69 answers, most recent on 8/10/2025

RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10

@Bol Greetings Rob, I think there may be a little confusion here. I agree with you about the amount of information being confusing for "beginners". Iposted that link because it shows that the issue with MKVs created by Potplayer has been known about

Movie Studio

5 answers, most recent on 6/13/2025

RE: [Closed] Import MP4 problems

@Billy-Green8845 Hi. The reason John has asked for the various specs of both the video files and your computer / laptop is it is difficult to track down why you have problems without those bits of information. Having a machine that can handle

Off topic

2 answers, most recent on 4/11/2026

RE: Ownership of Vegas Pro

@Time-Tree Magix is bleeding money. They went nearly bankrupt in 2023. They needed to downsize massively and couldn't longer support multiple video and audio editing programs and sold about 3/4 of their portfolio to BorisFX. The content creation