Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Other products
7 answers, most recent on 4/21/2026
RE: Magic Audio & Music Lab is not finding my sound card

@WilliamJ-Drake If it doesn't find a sound card whatsoever, it might be blocked by Windows security. You need to enable microphone access for desktop apps before certain apps can access the sound card for recording. Read this here for details:

Movie Studio
13 answers, most recent on 9/8/2025
RE: Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it

@Apollo89x I think that message normally refers to updating the graphics drivers for the card from the nvidia website. The current top nvidia card is the 5090 but some benchmarks of the 50 series are being beaten by earlier 40 series dependant on

Movie Studio
70 answers, most recent on 9/19/2025
RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus

@Tusk Sorry, I should have added that you should check your current power supply is adequate to power the graphics card which would also need a separate 16 pin connector and that the motherboard has enough of a gap with the PCIe slot to house a

Movie Studio
70 answers, most recent on 9/19/2025
RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus

@CubeAce I decided to not return the card yet, I still had time to make sure it wasn't either my PC or a Windows issue. I had read something about disabling the GPU Accelerator, this was what I was looking for when I asked if there was a way to

Samplitude
2 answers, most recent on 7/21/2025
RE: Soundcard Options

Thank you! That's good to know, I shall go with the external option. Intuitively I felt that should be better if it was permissible (but I'm no expert). Thanks, Peter (The confusion is not helped by MAGIX/Samplitude's own site, where it states among

Off topic
13 answers, most recent on 2/27/2026
Payment not received email

I recently got an email claiming my payment wasn’t received and they would pursue legal action if not paid, but on PayPal and my credit card statement both payments cleared just fine. I’ve tried really hard to contact support for the issue and have

Movie Studio
70 answers, most recent on 9/19/2025
RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus

I've decided to return the card, it's too much of an investment than to 'live with it'.. I've spent over 4k on this PC now, it's within the warranty period. My laptop will suffice for now, but regardless of bloatware it has to be the card. At the

Movie Studio
14 answers, most recent on 9/8/2025
RE: MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)

@ItsMichael Hi. I've looked closely at the spec of your Asus card as I have a standard 3060 12 GB card from Gigabyte. The only difference I can see is not in the hardware but the way Asus has tweaked it to give about another 3% boost over the

Movie Studio
6 answers, most recent on 4/6/2026
RE: Nvidia GeForce RTX 5060 Mixdown message

Which Nvidia driver are you using? https://www.magix.info/us/support?question=466428&category=0&title=why-is-there-suddenly-a-fallback-to-the-cpu-for-hardware-accelerated-exports-via-the-nvidia-graphics-card

Other products
32 answers, most recent on 5/30/2026
RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

It is very difficult to renew my subscription. They tried to take the money automatically, but my debit card wasn't full. Now, it's ready, but I can't figure out how to pay it via their website. Possibly, but I'm getting no satisfaction either

SOUND FORGE
2 answers, most recent on 12/12/2025
RE: "Bundle" from Producer Planet?

Well, finally got through BUT... I don't see anywhere to enter the COUPON CODE before my credit card gets hit. And I am NOT paying $300+.

Video Pro X
6 answers, most recent on 8/7/2025
RE: Problem download video using FIREWIRE

The problem is my connection. Windows 11 has problem with my fire wire card.

Other products
32 answers, most recent on 5/30/2026
RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

This is why it's so confusing. I see that Magix attempted a withdraw to my debit card. Nothing at all about Boris. In my searches I saw the name Boris, but had no idea what it was. I guess I need to purse that. Thanks for the info.

Movie Studio
14 answers, most recent on 9/8/2025
RE: MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)

@ItsMichael Hi. Out of interest, which nvidia card are you using? Ray.

Movie Studio
3 answers, most recent on 9/5/2025
RE: [Solved] HEVC causing Magix to crash when exporting - ucrtbase.dll error

@BrenyC Hi . . . . 'UCRTBASE.DLL error' . . . . This could be a display driver issue, last time we saw this issue it was with an Intel integrated GPU, are the graphics drivers for the Intel UHD 770, and, if you have a discrete graphics card, eg

Movie Studio
22 answers, most recent on 8/13/2025
RE: Support and TICKETS

Hi, The CPU is Ryzen 7 3700X8 and the graphics card is NVIDIA GeForce GTX 1600 Super

SOUND FORGE
13 answers, most recent on 3/16/2026
RE: SF11 is stable - SF13, 14, 16 fail.

@WhyB In addition to @SP.'s request, it would help if we know more about your computer specification, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you

Movie Studio
15 answers, most recent Yesterday
RE: Video Deluxe 2026 Plus

@AAM Hi We need more information to help diagnose the issue you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card(s)

Movie Studio
3 answers, most recent on 2/27/2026
RE: MPEG4

@David-Thompson2175 In addition to the information Al, @AAProds, has asked for . What is the specification of your computer system including Windows version, see this topic for what is required and please quote processor and graphics card make/model

Off topic
13 answers, most recent on 2/27/2026
RE: Payment not received email

I recently got an email claiming my payment wasn’t received and they would pursue legal action if not paid, but on PayPal and my credit card statement both payments cleared just fine. I’ve tried really hard to contact support for the issue and have