• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  Hi, I actually have an invoice from Magix which is marked Paid by PayPal. It was for the initial upgrade to MusicMaker Ultimate with Ultimate Add-ons. The invoice date was June 3rd. I do have an invoice number but no download links were
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  I uninstalled Malwarebytes and tried to reinstall it, same problem. In addition, a new problem appeared. I can't see my serial number on my account my product for Magix Music Maker 32 version and 31 version, they simply disappeared, please return
• ACID

  2 answers, most recent on 8/31/2025

  Magix Independence Pro Suite Activation Error Code: -1
  I purchased the ACID 11 Pro Suite Upgrade and got the invoice showing this includes the Independence Pro Premium Library and Independence Pro Standard. Upon starting up that specific software I am prompted to activate Independence (registering it
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  [Solved] Unable to Activate SF18 Pro after a reformat of my computer
  The Activations appears with an Error Code: -24 stating that the Serial Number has already been registered to another email address. I am using the initial email address as contained on my order from Magix along with the Serial Number contained in
• ACID

  3 answers, most recent on 8/30/2025

  [Solved] Acid Music Studio 10 - Cannot Register on New PC
  Hello, I have a copy of Sony Acid Music Studio 10 that I purchased back in 2017 and used on a Windows 10 pc for years. I just bought a new Windows 11 pc and installed it on the new computer, and I am unable to register after installing because the
• SOUND FORGE

  3 answers, most recent on 7/2/2025

  RE: How to transfer to a new lap top
  With the SCS (Sony) versions there was an undetermined number of activations you could have on one license. With the Magix versions, you can activate Sound Forge on only two (2) PCs simultaneously. Anything beyond two, one would need to be
• SOUND FORGE

  3 answers, most recent on 1/1/2026

  sound forge 9
  Hello, I just purchased a new computer with Windows 11. I've tried over and over to install the program using the disc and the download from the Magix site. After installation, the program wants the serial number and then a long authentication code.
• Movie Studio

  One answer, on 7/23/2025

  [Closed] Issue Accessing Previously Purchased Sony Product – Serial Number Prob
  I purchased the program when it was sold by Sony, and now I’m trying to download it again.However, when I try to register the product, I receive a message saying that the serial number has already been used.On the other hand, when I try to generate
• Movie Studio

  3 answers, most recent on 9/10/2025

  MAGIX Video deluxe 2026-number of chapter markers
  Is this true? "MAGIX Video deluxe software, including the 2026 Premium version, does not specify a fixed maximum number of chapter markers. Instead, users can insert as many chapter markers as needed for navigation. The software provides options to
• Movie Studio

  9 answers, most recent on 7/31/2025

  [Solved] How long does it take for customer support to respond?
  Greetings. On July 12, I opened a ticket with customer service because I am having problems activating the Boris FX BCC Chroma Key Studio plugin, but after 18 days I have not received any response, only an email with the ticket number. On the 23rd,
• Movie Studio

  One answer, on 1/14/2026

  [Closed] Sucking, suck moive studio 13
  Movie studio 13, got it in one of three places. how to answer, installed on new computer. wont let serial number work or authentication code. sent to page that wont connect and times out. went to MAGIX cant find MY PRODURTS. Product has not been
• Music Maker

  16 answers, most recent on 4/5/2026

  RE: Unlimited loops
  I have exactly the same problem. Says my subscription ends January 2027, but not renewed. In December I purchased upgrade $99 including loops unlimited. Can't do anything as flag is "stuck" on payment required. Lost count of the number of messages I
• Video Easy

  One answer, on 11/11/2025

  RE: No serieal key/Serial Number
  @JayEl Hi When you purchase the software you should have received a confirmation email which included your Serial number, a download link to the software, and basic instruction on what to do, eg download the software, install and activate it with
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @Danny-Walsh I add just the ticket number to the subject and i keep getting this reply! I logged the initial ticket on Jan 19th! Same happened with my ticket from October. An endless loop until it was closed
• Movie Studio

  9 answers, most recent on 8/14/2025

  MAGIX Video deluxe 2026 Premium: old serial number NewBlue remains
  Hi everyone, Yesterday I purchased MAGIX Video deluxe 2026 Premium (Permanent license - new purchase) with NewBlue Essentials 5 Ultimate and NewBlue Filters 5 Ultimate and installed it on my brand new laptop. I did all this through the official
• SOUND FORGE

  6 answers, most recent on 3/14/2026

  RE: Missing dll file
  Sound Forge (9.0e and CD Architect neither one will send a Activation code!! the Serial #s are registered to me from new. I have been trying for m6 plus months and none suggested instructions work. Please advise and dont just blow me off,. Cheers
• SOUND FORGE

  4 answers, most recent on 8/12/2025

  RE: Glitches
  I was mistaken on that version number - it's actually 10, sorry. But the proxy setting seems to have done the trick, so thank you so much!
• Movie Studio

  One answer, on 11/29/2025

  Remove second e-mail address & Activation, create a single Email?
  I have one product activated on a second email account. I deactivated the product and uninstalled in the computer. Trying to activate it on the first account but it says " this serial number has already been registered to another email address.
• Music Maker

  3 answers, most recent on 4/4/2026

  RE: Disable VST plugin scanning??
  @ray-r Hi . . . . Is it possible to disable VST plugin scanning . . . No. Many programs, eg Cubase, Reaper etc, that use VST's rescan on startup, some, such as Musc Maker display a small info message while the scan is in progress. An 'extended'
• Movie Studio

  2 answers, most recent on 9/13/2025

  [Closed] Can't registration Move Studio Platinum 13
  I recently replaced my PC and tried to re-register Movie Studio Platinum 13 on my new computer, but I received the following message. Do you know what to do? "Serial number already used."The serial number you entered has already been used. You may
• Other products

  9 answers, most recent on 9/29/2025

  RE: CD Architect 5.2 cannot register
  I figured it out. The htm link does not work, it is a dead link. Workaround: I chose to activate on another computer, the program saved a htm file, I renamed it to .txt and opened it in Notepad. A few lines from the bottom embedded in the html code
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @browj2 Hi John The version number for MMM 2026 is 34.0.0.6 I, too, cannot replicate the issues you are having, including spreading different panes over 2 monitors, restarting they come back into their last used positions. I am on the 591.86
• ACID

  4 answers, most recent on 12/10/2025

  RE: ACID Pro Bundle with Melodyne
  It should be, but Where can I get the License number for Melodyne 5 Essential Bundle with ACID Pro. I ask tech support and they don't reply, & it isn't on their page listing my products. I just had bought a seperate copy that came with Vegas
• SOUND FORGE

  8 answers, most recent on 1/26/2026

  RE: Non functioning Sound Forge / no response from support
  @Rod-Devonshire Your original post has been edited to remove confidential data (your ticket numbers) which should never be posted to a public forum like this one. Also, please remember these are user to user forums, with visits and posts from Magix