Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Martin-Sauser The downloader for programs released before 2014 no longer works. I assume this is caused by modern security certificates on the download servers which likely aren't compatible with old programs. So they simply crash. The only option

Off topic

160 answers, most recent 7 minutes ago

RE: Magix support has not responded to support tickets for months

Over 24 hours since my last email to the BOTs and no response. Having read the threads on this post I am not surprised. And I had such high hopes.

Off topic

7 answers, most recent on 6/8/2026

RE: [Closed] Magix canceled my subscription after accepting my payment.

@Grummulthrus There was a large e-mail campaign that all those products switched over to Boris FX. I got a lot of mails from Magix and Boris FX about this. Of course, if you disabled all newsletters, you might not have received anything.

SOUND FORGE

7 answers, most recent on 3/13/2026

RE: Sound Forge Audio Studio 17

Hi @Rod-Devonshire, Are you trying to reinstall using the installation manager or the unpacked installer file.. which may still be in your 'Documents> MAGIX Downloads' folder, When uninstalling SF, I usually recommend using a third-party

Off topic

7 answers, most recent on 6/8/2026

RE: [Closed] Magix canceled my subscription after accepting my payment.

@Grummulthrus I recommend you go to borisfx.com and install the free trial version of Sound Forge 2026. Then, at least, you can use the software for two weeks. I'm pretty sure, that Boris FX support will solve your problem over the next couple of

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

@rrayd, thanks, I was contemplating upgrading but I have done so the past 3 revisions with the bugs not fixed and popping back up after the trial period. This has caused a huge lack of trust and everytime I go to click the purchase button, I

Music Maker

7 answers, most recent on 2/11/2026

RE: How to Change Hand to Cursor

@Whoking Hi In addition to @emmrecs comment, the Hand will change to a double headed arrow when the mouse pointer is over the red triangle of the timeline cursor as shown below The Hand moves objects on the timeline, and, depending on where you

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

@WhyB Sound Forge went from Magix to BorisFX at the beginning of April. Maybe check out the demo version of Sound Forge 2026. I assume that BorisFX will start to bugfix a lot of the old annoying bugs introduced over the last couple of versions.

Off topic

160 answers, most recent 7 minutes ago

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 As a customer what's stopping you from contacting @Tom_Sp user Sp contacted Tom and his issue was resolved? As stated we are only volunteers, we have no authority over Magix. All of the answers are in this thread. Stephen Forum

Rescue Your Videotapes!

21 answers, most recent on 3/2/2026

RE: what are correct driver(s) for the "video grabber" K0065 for win11?

Thanks for info, but I am in over my head. after several hours the 'grabber' is located in "other devices' and the drivers do not get there and I have no idea how to fix it.

SOUND FORGE

4 answers, most recent on 2/6/2026

RE: [Solved] Sound Forge 10 Serial Installation on New Computer

Hi @--Catedral and welcome to the Magix Sound Forge users community. The destination for activating SCS (Sony) versions no longer exists and there is also s relatively new procedure for activating the legacy SCS software (Sound Forge, Acid, Vegas,

MAGIX

10 answers, most recent on 3/30/2026

Service Status: Loops Unlimited #Solved

We are currently experiencing lingering effects from an outage with one of our cloud providers.Although we successfully restored or migrated many services over the weekend, there are still ongoing issues with the subscription management for Loops

Off topic

160 answers, most recent 7 minutes ago

RE: Magix support has not responded to support tickets for months

I have been getting a 'Read Error' Message when clicking on sound loops in MM2025. I tried to send in a ticket about this but always getting a 504 time out. Anybody home over there at magix? I reinstalled the program twice and it still gives me that

Music Maker

8 answers, most recent on 1/3/2026

RE: GETTING SCATTERED PROGRAM SCREENS WHEN STARTING MUSIC MAKER! WHY?

im having Trouble Receiving my 2 Ordered PRODUCTS, CD's ... Email: Email removed by Moderator........I Started a Customer Service TICKET & i Get NO REPLIEs..... I ORdered my Products Over a Month ago. PLEASE sen Help

Movie Studio

4 answers, most recent on 4/30/2026

Premium Content

I recently purchased and upgraded to Video Deluxe Premium 2026. I paid extra for this version because of the "Exclusive" add-ons. Where are the proDAD VitaScene V5 Pro effects suite with over 1,700 powerful effects and filters located? What email

Photostory

2 answers, most recent on 2/26/2026

RE: [Solved] PS 2026 Uprade freezing

Hi John, Thanks for getting back to me. I used PS2024 on this laptop with no issues but following on from your suggestions I signed out of one drive which I don't need anyway but that didn't have any impact I have a mixture of jpeg & HEIC

SOUND FORGE

2 answers, most recent on 12/21/2025

RE: Sonnox plugins error

Really? No one else has had this issue? Yes, plugin is in correct VST3 common files folder and plugins were refreshed during the process of starting over, a fresh install, that Sonnox support suggested.

Audio Cleaning Lab

3 answers, most recent on 1/8/2026

RE: Sounf Forge Cleaning Lab 4 - upgrade options

Hi @Jorge-DeOliveira, ACL has it's own forum, Perhaps someone there has relevant info.https://www.magix.info/us/audio-forum/audio-cleaning-lab/info Moderators can move the post over to there if you like.

SOUND FORGE

7 answers, most recent on 3/13/2026

RE: Sound Forge Audio Studio 17

If anyone knows of a fix though, I would be very grateful. I just want to be able to reinstall the software, but the .exe doesn't run. Perhaps there are some left over folders from the previous install that I need to delete ? Thanks in advance.

Off topic

2 answers, most recent on 4/11/2026

RE: Ownership of Vegas Pro

@Time-Tree Magix is bleeding money. They went nearly bankrupt in 2023. They needed to downsize massively and couldn't longer support multiple video and audio editing programs and sold about 3/4 of their portfolio to BorisFX. The content creation

SOUND FORGE

18 answers, most recent on 11/9/2025

RE: Support Is Non-Existant

You could try the unofficial infoservice@magix.net email, but that may not help these days with SF support being turned over to the Vegas team.

Movie Studio

5 answers, most recent on 4/18/2026

RE: LOSS OF OF PLAY BACK BAR.

@Steve-Smith Could you describe more clearly exactly what you mean by "playback bar"? Or give us a screenshot. To ungroup the audio from the video, click on the video+audio object, then click the broken chain icon (or Shift+G). The tooltip appears

Off topic

160 answers, most recent 7 minutes ago

RE: Magix support has not responded to support tickets for months

@Jerry-Nixon It's obvious that a backend server isn't working. The current outage started Friday afternoon. It isn't likely they will do something about this over the weekend. If you visit the audio subcategory on Producerplanet.com (which is the

Movie Studio

70 answers, most recent on 9/19/2025

RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus

@CubeAce residual AMD left overs, you can see them in the list in the processes tab. I asked the tech at that PC build store if those might be left over drivers or whatever from the old GPU & if they might interfere with the functioning of the