• Off topic

  5 answers, most recent on 10/28/2025

  RE: Education Purchase - Still waiting!@!#
  Yes (twice), I've even tried again. I've opened a support ticket, emailed the US Shop, and verification at least 3 times. No Response, however, they accepted my payment and I have no licenses for the products I purchased. What's going on here? Very
• Movie Studio

  8 answers, most recent on 7/15/2025

  RE: Movie Studio --> TO --> Video Delux
  Too bad the website that offers to sell me the thing won't accept my credit card. @CLINT-DANBURY Maybe you had to activate/allow international payments for your credit card
• Video Pro X

  6 answers, most recent on 6/11/2025

  RE: 365 upgrade not working
  @johnebaker Hi John, Since @bvolbeda has the 365 edition, shouldn't that allow the upgrade from 16 to 17 without additional payment? Jeff
• Music Maker

  4 answers, most recent on 5/27/2026

  [Solved] Unable to Access Loops Despite Having a Yearly Subscription
  I had a monthly subscription for unlimited loops for years, but a few months ago I purchased Music Maker 2026 Premium, which comes with unlimited loops for a year. I downloaded the 2026 version (I had been using the 2024 version), and entered the
• Music Maker

  One answer, on 9/19/2025

  ''Únlimited Loops and Samples'' subscription (Update Payment Info)
  Magix 2026 Premium user. I had to cancel a credit card due to unauthorized charges made by a consumer. By doing so I could no longer be charged for my subscription for loops unlimited. How can I provide my updated credit card information, for my
• Video Pro X

  One answer, on 10/13/2025

  [Closed] Cancel subscription
  Hello! We've canceled the subscription registered to provideosonyvegas@gmail.com for VEGAS Pro Post 365+ (2-year SmartScription) (***-*****-******-***VW-57T2T).Please tell me why the system says the subscription won't be canceled until 2027. We've
• Off topic

  159 answers, most recent 3 hours ago

  RE: Magix support has not responded to support tickets for months
  @SP. @Tom_Sp Hi The main problem was PayPal payments issues in general where users did not receive their serial numbers which as you stated I brought to the attention of Magix and is currently being dealt with. This was a PayPal technical issue. The
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell @Tom_Sp Hello welcome Your first step would be is to contact PayPal as @SP. has already mentioned of said issue caused by PayPal of users payments not reaching Magix. So you should ask PayPal to reach out to Magix to sort out said
• Music Maker

  One answer, on 1/28/2026

  RE: I had purchased the Magix Music Maker 2026 and never got the code
  @Jon-Jefferys  Since January 7th, 2026, there has been an issue affecting a small number of purchases made through our US shop when paying via PayPal. In these cases, the payment is successfully debited by PayPal, but the funds are not released to
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  Hi All As Magix are now aware of the small amount of users who had paid for products using PayPal and did not receive them, and have been contacting users individually, I am now closing this post. Please bear in mind this was a technical issue with
• Off topic

  40 answers, most recent on 1/26/2026

  [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  Hi, I received an email from the support department stating that the order does not exist.I purchased and paid for the software via the Magix website, and the payment was accepted.A day later, I received an invoice. Since then, I have received no
• Music Maker

  4 answers, most recent on 10/1/2025

  Missing download-links after upgrade paid purchase.
  Hi,Anybody having the same experience as I have had? Paid for the 2025 Music Maker Ultimate upgrade and received a copy of the invoice marked as paid. No email with the download links etc. as noted after payment and no response from support the last
• Music Maker

  4 answers, most recent on 3/12/2026

  RE: Loops Unlimited
  @Matthew-Kronqvist Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry. The answer to the question of how much is US$19 in AU$ can be found on any currency conversion site. If you place an order for Loops Unlimited
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Off topic

  159 answers, most recent 3 hours ago

  RE: Magix support has not responded to support tickets for months
  My experience is also a turn-off regarding buying from MAGIX.  I did support-requests but never got a response or the download-links etc.  They were paid with PayPal but I have never had a problem with such payments.  The initial upgrade to MUSIC
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell @Tom_Sp You said in your response...... "Please note that this is a legally binding contract.If you do not update your payment details within 18 days, so that the amount due can be debited, your subscription will be canceled and all
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Music Maker

  16 answers, most recent on 4/5/2026

  RE: Unlimited loops
  @Hanna-Auchynikava Where are you trying to enter it? I assume you might need to select the Loops Unlimited from the in-app-store and enter the coupon code before checkout. Alternatively, you could try to visit
• Off topic

  159 answers, most recent 3 hours ago

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X @instrumentality @SP.Hi Stephen, thanks for raising this and for your continued moderation and feedback. I want to clarify how our support setup currently works and address the concern about AI vs. human interaction. We operate two main
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell @Tom_Sp You said in your response...... "Please note that this is a legally binding contract.If you do not update your payment details within 18 days, so that the amount due can be debited, your subscription will be canceled and all
• Movie Studio

  One answer, on 5/8/2026

  [Closed] Need Help Reactivating or Purchasing New VEGAS 365 Subscription
  Hello :D My VEGAS 365 subscription was cancelled because I unfortunately missed the payment notifications after changing my debit/credit card. I previously had a 2-year agreement/subscription. I would now like to purchase the same type of
• ACID

  3 answers, most recent on 8/5/2025

  RE: Are included Libraries Commercial Royalty Free?
  As suggested I looked at https://www.magix.com/gb/eula/professional/1.1 "MAGIX Product" refers to the product licensed under this agreement, consisting of Software and, if applicable, additional Contents1.3. Within this agreement, "Contents" refers