• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  It's a shame that Magix support has always been abysmal.   Thank you @rraud what you say about Magix support is the only reason why I don't upgrade right now. If they can ignore a simple authorisation problem sooner or later same thing might arrive
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  @AAProds Greetings Al, If it's any help, for such problems I use Exiftool (which is Command Line only) and Exiftool GUI here https://exiftool.org/gui/ ( I found out about this program here
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  It seemed to start when I updated Avid software and Eucon about a year ago. Avid was no help at all and blamed it on the VSTi. This would not be a problem if I could use MAGIX engine to run the VSTi. In fact the Independence Library and the Candy
• Music Maker

  8 answers, most recent on 5/30/2026

  RE: Licence Document
  @Ward-Ron First of all, we are not Magix staff, so you need to contact support directly for a definitive answer. You can find the license here: https://producerplanet.com/pdf/royalty-free-commercial-license-en.pdf Generally, there is always the
• SOUND FORGE

  7 answers, most recent on 4/9/2026

  RE: Ozone elements says serial # wrong
  @Paul-Gaunt Boris FX staff needs to manually transfer the SF18 license to your Boris FX account. This is still ongoing, because there a many thousands of users. Yes, Boris FX account has some problems. To my knowledge you can't unsubscribe from the
• SOUND FORGE

  13 answers, most recent on 8/8/2025

  RE: Can't register SF-7b even with the key
  Thanks for the continued help. The program installs just fine, and it's under a Sony folder in C: Everything normal there. The program opens normally and functions, except that I keep getting the "26 days left" message. It started with 30 days, and
• Movie Studio

  4 answers, most recent on 8/17/2025

  Align other audio tabs to this track
  Align other audio tabs to this track This function doesn't allow you to align objects on a track. There's a problem with the audio. What should I do? Thank you. 00033 doesn't align with 0005. I'm using the software's "Align other audio objects on
• Music Maker

  8 answers, most recent on 1/3/2026

  RE: GETTING SCATTERED PROGRAM SCREENS WHEN STARTING MUSIC MAKER! WHY?
  @joseph-paz These are user to user forums, not any contact for Magix Support staff. And confidential data, like your email address should never be posted here. Hence I have edited your post. As to the problem of not having received the CDs you
• Music Maker

  4 answers, most recent on 10/1/2025

  Missing download-links after upgrade paid purchase.
  Hi,Anybody having the same experience as I have had? Paid for the 2025 Music Maker Ultimate upgrade and received a copy of the invoice marked as paid. No email with the download links etc. as noted after payment and no response from support the last
• SOUND FORGE

  4 answers, most recent on 9/20/2025

  RE: Soundforge Pro 18 automatically changing the sound of my files
  @Dave_W Don't edit MP3 files. Always convert them to WAV first or enable in the Sound Forge program preferences to proxy compressed file formats. MP3 is used as an end consumer format for playback. My guess is, that editing MP3 files in modern
• Movie Studio

  4 answers, most recent on 11/17/2025

  RE: Blank error dialogue box appears during MS2022 reinstall
  @VinceTwo-Two Welcome to the Magix user to user forums. Sorry to hear about the problem you are facing but I have a vague memory that there is a post in the forum about a known difficulty when trying to install MS2022 under Win 11. At the moment I
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @jak.willis I also subsequently had problems with mts files I created from Shutter Encoder when experimenting. Unfortunately m2ts wasn't available as an option. Anyway it's academic now as you are going to have to re-render your mp4 files to disc
• Movie Studio

  24 answers, most recent on 9/20/2025

  RE: Inserting a clip on the timeline
  @Pete-Lowland Hi Peter, The problem is that you are using Takes. Takes are mini project files, not objects. The various import modes work for audio, video and image objects, not takes, with the exception of Automatic, which will put your take at the
• SOUND FORGE

  4 answers, most recent on 9/20/2025

  RE: Soundforge Pro 18 automatically changing the sound of my files
  editing MP3 files in modern versions of Sound Forge might have changed and it handles them differently compared to old versions, so you'll encounter problems like audio glitches +11 to what @SP. stated!If you are editing MP3s or other lossy formats,
• Movie Studio

  One answer, on 4/28/2026

  RE: program won't open- frozen
  @Juliette-Perez First, can we confirm that the product you have is "Video deluxe 2026 Premium"? Second, the "error" that appears; please take a screenshot of it and post the screenshot here, or at least quote the wording in full. Third, uninstalling
• Video Pro X

  3 answers, most recent on 3/17/2026

  RE: add-ons
  @Antonio-Marte Hi and welcome to the forum. . . . . when I try to reinstall the proDAD add-ons, it says they're already installed . . . . Unless you uninstalled the proDad addons before uninstalling/re-installing VPX 17, then they should be
• Other products

  4 answers, most recent on 12/20/2025

  RE: Strange error message with Photo Manager Deluxe
  @Linda-Lawson I'm considering dumping OneDrive but as I get 1TB+ of 'free' storage with Microsoft 365 it's kind of handy. :) Understood, BUT if that "free storage" is actually creating problems for the user one has to ask, is it really worth it?? I
• Photostory

  6 answers, most recent on 8/24/2025

  RE: "Sound Optimization", disappearing transitions, transition/music issue
  Jeff, Glad to follow up. The "Sound Optimization" popup seems to have disappeared on its own... I'm crossing my fingers. But one issue buried with the others was not resolved: The Object Mode selection change you recommended did fix the soundtrack
• Movie Studio

  4 answers, most recent on 10/29/2025

  RE: Magix HUB
  @GTF69 HI . . . . no folder must be deleted fortunately . . . . If no folder required to be deleted as per this Support article then, does this mean you were not logged in to the hub to access the services as per the Photostory article you linked
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  @David-Cowan the problem occurred when I downloaded the latest X version If that is Video Pro X you need to be aware this is not an update to VdL 2026 but rather an upgrade to a much more complex program which will certainly not run properly on your
• Video Pro X

  29 answers, most recent on 9/13/2025

  RE: Kodak C330 audio
  @nicolesharp100 Hi. The last version of QuickTime for Windows still works on the latest version of Windows. I have it installed with no problems. Whether Magix will take advantage of that for your videos or not I don't know. You can only try. It's
• SOUND FORGE

  7 answers, most recent on 3/13/2026

  RE: Sound Forge Audio Studio 17
  @Rod-Devonshire Perhaps there are some left over folders from the previous install that I need to delete  That is almost certainly correct, unfortunately! As a first step to try to resolve this I would suggest reading and following the M$ advice on
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @Gra_Ham Hi and welcome to the user to user forums. It may depend on what produced the MKV files. They are not all equal. There is a program called MediaInfo that will show the file's data and tell us more and if there is a potential problem. The
• Movie Studio

  25 answers, most recent on 10/8/2025

  RE: Issues with MAGIX Video deluxe 2026 Plus
  Interesting about the monitor thing. I've sent my roommate and colleagues snips of things and nobody has ever mentioned anything, but good to know either way. I wonder if there is a problem here. As I said before, this has never been an issue prior