Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

I decided to leave O2 for exactly the same reason. I have an issue and the O2 BOTs cannot come up with a fix. I have spent well over two hours maybe three trying and failing to get through to a real person. I have decided to move to another provider

Movie Studio

3 answers, most recent on 1/13/2026

RE: Settings - CPU or GPU - Video Delux Premium 2026

@SHANE-KOHUT Hi As I mentioned in your previous topic there is an issue with the Nvidia drivers 591.xxx, there will be no hardware acceleration for the h.264 and h.265 video file formats if you export to either of these formats. Do ensure that the

Movie Studio

2 answers, most recent on 11/29/2025

Download from Cloud Import Fails

Hi, I get random behavior from the Download function in Stock Media on Magix Hub. A few have worked, now they are very intermittent. I try closing software, logging out of my account, etc. When I click on Download (either resolution), it says

SOUND FORGE

38 answers, most recent on 9/16/2025

RE: MP3 conversion glitches

Hi Rick, thanks for that. I think it's unlikely that the Reaper setting you mention is causing trouble simply because this is a default settings page. I checked my PC in the studio (which is older and has been well tried and tested) and the WAV

Other products

3 answers, most recent on 7/13/2025

RE: Prodad Hide v2 - I can't stop the auto play.

@Clinton-Peck Not personally but it is an infuriating piece of software to work with. Most levels of ability don't work for hiding things and camera angles and the direction of what you want to hide become important as to how successful you are. I

Movie Studio

5 answers, most recent on 7/4/2025

RE: MXMPEG2 Error 0110: no media decoder found

@Steve-Summerlin Steve, I think you've been gotcha'd by the "new" AV1 codec (the "MXMPEG2" in that message is a bit misleading). IIRC, MMS2023 unfortunately doesn't support AV1, but MMS 2024, 2025 and I assume VDL 2026 do support import and export

Other products

One answer, on 1/8/2026

RE: I keep getting Error Code 24 so can’t authenticate the product

@Jackie-Daniels Welcome to the Magix user to user forums. Where exactly did you purchase the software? From what you write I assume this may be from a previous owner? If so, that owner must advise Magix that he/she has sold the product to you and

Music Maker

3 answers, most recent on 11/23/2025

RE: 2026 ultimate

@Erik-H You say you have the email confirming your purchase of MMM 2026 Ultimate but if your trial has now run out you have clearly not registered and activated your purchase. So, when you open the program you will see a screen that requires you to

Rescue Your Videotapes!

20 answers, most recent on 11/23/2025

RE: Windows does not find drivers for the video grabber usb device

I have tested to play many different videos in the player, same problem. Scart is in out mode, and all 3 color cables are firmly connected. This is what i see then in the software, and there is constant beep sound also at the same time when the vhs

Music Maker

20 answers, most recent on 4/5/2026

RE: Music Maker 2026 Frozen at SetViews during startup

@browj2 Hi John. Thanks for this update. I'm glad there is a workaround. BUT, it seems highly likely that the next Windows Update will restore the problem so it is likely the workaround will need to be repeated. I know you have the M-Audio M-Track,

Movie Studio

26 answers, most recent on 8/24/2025

RE: MAGIX Video deluxe 2026 Premium MPEG_4 Activation problems

@PETER-SMITH1397, @Can-Dive Hi . . . . I suggest you use the Advance settings. . . . . As a regular user of Revo Uninstaller, both Pro and portable editions, I would advise using the Moderate mode when scanning for registry entries and left over

Video Pro X

7 answers, most recent on 8/21/2025

RE: Import boosted video from Pixel-phone gives error

@GerritOut Please follow the advice given and download, install and use MediaInfo (it gives rather more information than the VLC data you showed). Also, please specify exactly which Magix video editing app you are using, as @johnebaker asked

Off topic

No answers, created on 4/1/2026

[Closed] BORISFX now owns Vegas Pro, Soundforge, Acid Pro !!!!!!!!!!!!

As Vegas Pro, Soundforge and Acid Pro are under said ownership of BorisFx, all enquiries should be directed to their sales or support staff. As it states in one part of the BorisFx FAQ to contact Magix for older software patches or bugs, this is not

Movie Studio

9 answers, most recent on 7/31/2025

RE: How long does it take for customer support to respond?

@webfrit With that additional information I'm going to reinforce my suggestion to contact BorisFX! It is (almost) always the manufacturer of the specific plugin/software who "controls" its activations, rather than the manufacturer within whose

ACID

7 answers, most recent on 4/1/2026

remotely support me sort out acid 11 issues

Since upgrading from7 to 11 I've have had nothing but issues. From acid has stopped working messages, (50% of the time) to strange audio corruptions like digital distortions. Ive taken all VST out of projects as some forums suggest but still no

Music Maker

6 answers, most recent on 11/6/2025

RE: Music Makerv226 Premium

@Vadim-Gussarov В версии Qt Framework, появившейся в Music Maker версии 2021 и более поздних, если мне не изменяет память, есть ошибка, которая значительно замедляет работу программы, если включён индикатор текстового курсора Windows или если в

Movie Studio

70 answers, most recent on 9/19/2025

RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus

@emmrecs Perhaps it's old age and finding I can't keep up w/ technology like I used to, but I got tired of upgrading to new iterations constantly. I love this editing software, especially the audio editing I can do, since I edit musical

Movie Studio

3 answers, most recent on 7/24/2025

RE: can't register new computer

@Verin Welcome to the Magix users forums. First, can we clarify exactly which Magix product you own? There is no such product as Movie Maker by Magix, so I'm guessing you actually have Movie Edit Pro 2023, is that correct? Second, you mention an

SOUND FORGE

7 answers, most recent on 3/13/2026

Sound Forge Audio Studio 17

Very annoyed at Magix. Yet again, one of their products has failed. There is zero point in contacting "support" as they just ignore tickets. Disfunctional company. Sound Forge Audio Studio 17 keeps causing my PC to restart with "kernel mode heap

ACID

7 answers, most recent on 12/5/2025

RE: Stem Maker Removed Details Discussion

@Djronrella Personally I assume Acid Pro 11 as the final iteration. It is being carried forward into the Vegas Pro Suite bundle I haven't tried Acid Pro 11 yet but if it works, then I won't consider it dead, I'd just consider it as complete. I don't

Movie Studio

One answer, on 1/17/2026

[Closed] Getting a new authorization code for Vegas 12 for a new computer

My old computer went toast, so moving my Sony Vegas over to the new computer: Ive followed all the steps, downloaded the latest version of Vegas 12 from the MAGIX web page, using my working serial number, installed the 3.5 version of .NET. Found my

Movie Studio

3 answers, most recent on 7/24/2025

RE: can't register new computer

Hi!, Im sorry for the confusing, I was using Movie Studio 2023. i do have a serial key, but after installing software on my computer it requires an activation code. I'm trying to generate it from my magix account but i doesn't work. I have

Movie Studio

3 answers, most recent on 7/24/2025

can't register new computer

Hi, I have bought and used movie maker 2023 on my old computer. I have a new computer but i can't create a activation code to activate software on new laptop. It give me error: Which means: "Error durning activation Activation wasn't successfull,

Movie Studio

22 answers, most recent on 4/9/2026

RE: MS re-names every new import to the name of the last saved project!

@Apollo89x Since, a), no-one else has ever (to my knowledge) reported this problem before, and b) you have now uninstalled and reinstalled your software but the problem has now returned (having originally disappeared following the reinstallation), I