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  • Movie Studio
    5 answers, most recent on 11/22/2025
    Image playback freezes after a couple seconds
    I am using Movie Studio 2024 Platinum. Recently, the image of the video playback will freeze after a couple seconds. While playback isn't always the smoothest anyway, especially when there are many objects in the timeline playing at once, it's
  • Photostory
    20 answers, most recent on 2/28/2026
    RE: Photostory 2026, "RC String 8875 not found"
    @David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my
  • Movie Studio
    20 answers, most recent on 10/9/2025
    Video files not loading
    I am using Magix Studio 23. I can open the software and add some photos. When I start adding video files, I can load the first 4 files. After that, I try to load 12 additional files. The loading gets to about 80% and then crashes, closing the
  • Music Maker
    7 answers, most recent on 2/11/2026
    RE: How to Change Hand to Cursor
    @Whoking Sorry, yes, for MM the cursor can be a hand. When I start an MMM project and add an audio file, right at the beginning of the track I see the following: The cursor is the red line! Do you not see this? (Certainly if you move the mouse
  • Photostory
    6 answers, most recent on 8/24/2025
    RE: "Sound Optimization", disappearing transitions, transition/music issue
    @Robert-Madison Great to hear the issues are resolved and thanks for the feedback. However, John's advice was primarily concerned with the Object Mode selection. Did that also resolve the Sound problem or was there something else you did to correct
  • Movie Studio
    16 answers, most recent on 8/20/2025
    RE: Unable to install proDAD VitaScene V5 PRO in Video Deluxe 2026 Premium
    Every time I click on 'Effects' Video Deluxe 2026 Premium hangs up completely. The program also hangs up in other situations. I have to keep closing the program and then reloading it. Thank you for your help, Reyfox, but I've given up completely on
  • Other products
    32 answers, most recent on 5/30/2026
    RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
    @Ross-Abas Your posts have been hidden since this is the forum for Magix Video products and you are asking about Sound Forge! Please create a post in the Audio area of the forums in order to receive help from other users. Also, please specify
  • Other products
    9 answers, most recent on 9/29/2025
    CD Architect 5.2 cannot register
    I get an error message when trying to register CD Architect 5.2. The error has occurred for multiple attempts since Friday. It reads, " an error occurred during registration Unable to connect to registration server error 22002. I thought that the
  • Movie Studio
    8 answers, most recent on 2/5/2026
    Repeated glitch in burned disc
    I have been using Movie Studio 2025 Platinum on my windows 11 computer. I have tried several times to burn a movie of mp4 files from a vacation to a DVD. The edited movie plays normally using the software itself but even though the program says
  • Music Maker
    One answer, on 4/30/2026
    RE: Music making for beginners
    @zivo Hi and welcome to the forum. You can download, from here, and install the trial version of Music Maker and try it for 30 days. The trial version will be limited in available Soundpools, Instruments and effects, however it will give you a good
  • Video Pro X
    12 answers, most recent on 10/25/2025
    RE: ProX will not write to DVD DL discs
    Hi @johnebaker This is from Device Manager@johnebaker The second one (M drive) is an LG external disc. The internal drive came with the PC (Dell OptiPlex 3070) and I don't have any info. Is there some way to get more detail? As far as the discs are
  • SOUND FORGE
    11 answers, most recent on 1/21/2026
    RE: Licenses for songs used from Sound Forge
    @John-Couto What author? There are some bad actors who simply claim they are the rights holders. For example, they take the royalty free music and add their own vocals and upload it via a distribution service. Then other users, like you, get flagged
  • Movie Studio
    16 answers, most recent Yesterday
    RE: Video Deluxe 2026 Plus
    @AAM Hi We need more information to help diagnose the issue you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card(s)
  • SOUND FORGE
    No answers, created on 12/15/2025
    Plugins shows a same generic control panel instead of a dedicated GUI
    a new SF18 pro suite, built 21 installation.Windows 11, 32GB Ram.SF built in effects works perfectly.All other plugin effects are detected and listed correctly.The problem:When open any plugin effect, I get a generic single slide plugin window
  • Music Maker
    One answer, on 9/19/2025
    RE: ''Únlimited Loops and Samples'' subscription (Update Payment Info)
    @Bruce-Rogee Welcome to the Magix user to user forums. Because no-one who posts here has access to any Magix account information, other than their own, I think you will need to email infoservice@magix.net and request their help in resolving this
  • Music Maker
    9 answers, most recent on 11/1/2025
    RE: Loads but wont run
    @THOMAS-LINNERTZ Hi We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and
  • Video Pro X
    10 answers, most recent on 12/5/2025
    RE: Video Pro X 11 Crashes Every 5 Minutes
    @johnebaker VPX 11 is old software and, due to its lack of modern GPU support and the PC not having an Intel CPU with integrated HD520 or better iGPU, should be considered obsolete with respect to modern GPU's such as the RTX 2060 which could lead
  • Other products
    One answer, on 3/2/2026
    [Closed] Installion error on 23 vegas software
    Ihave this problem installation Problem Description    Application Name:    VEGAS Pro    Application Version: Version 23.0 (Build 302)    Problem:             Unmanaged Exception (0xc0000005)    Fault Module:        C:\WINDOWS\SYSTEM32\ntdll.dll   
  • Off topic
    163 answers, most recent 13 hours ago
    RE: Magix support has not responded to support tickets for months
    So Magix doesn't get any money for their product that Walmart sold? On Walmart it says sold by MAGIX, check it out.
  • Movie Studio
    10 answers, most recent on 5/23/2026
    RE: Video Deluxe 2026 premium
    I get the following: "installation source for this product is not available"    Error 1612"File Path C:\Users\Dai\App\Data\Local\Temp\mgxd4z10aoz\product\Video_deluxe_2026_Plus_setup_x64.ms_I can't find this on my C:Also have "code execution could
  • Other products
    2 answers, most recent on 10/21/2025
    [Closed] Sony Vegas
    I have the software been holdin for years; Sony Vegas Pro HD Platinum 11.0; think it was free from something I bought from Newegg, and I would have had a different email address back then; I had it installed and working for a short time - way back
  • SOUND FORGE
    9 answers, most recent on 6/4/2026
    RE: Is this the end of Sound Forge?
    If you are not aware already, Sound Forge is now published by BorisFX, FWIW " Sound Forge 2026 appears identical to (Magix) Sound Forge 18 aside from the branding. The only bug that has been addressed so far was the need to double-click really
  • SOUND FORGE
    8 answers, most recent on 2/25/2026
    RE: Sound Forge Audio Studio works incorrect with VST3 plugins
    @tolkachovaa We had some success by installing the free trial version of Music Maker 2026 and copying and pasting the
  • Music Maker
    One answer, on 4/7/2026
    RE: App Crashes when FX are Used on Vocals
    @producer2000 In case there are cache problems you could reset the program settings under the File > Settings menu. Other things you could try: - restart your computer via the Restart option and not the Shut down option - check Windows for errors
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