• Movie Studio

  3 answers, most recent on 5/28/2026

  RE: Seems to be a codec problem
  @james-o7579 Hi . . . . MediaInfo analysis is:... Codec ID   : mp4a-40-2 . . . . If this is the only codec data in the MediaInfo analysis then you have only the audio part of the video clip. From the Legria specs, the 2 encoding formats the camera
• Video Pro X

  10 answers, most recent on 10/23/2025

  RE: App failure to load
  @Michael-Banks1180 Hi Thanks for the clarification. Did you do a Restart not a Shutdown of the PC after the update? We need more information, which version of Video Pro X is installed, and what is the specification of your computer system, see this
• Music Maker

  One answer, on 4/7/2026

  RE: App Crashes when FX are Used on Vocals
  @producer2000 In case there are cache problems you could reset the program settings under the File > Settings menu. Other things you could try: - restart your computer via the Restart option and not the Shut down option - check Windows for errors
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  @m2005 That solution was suggested (by me) in the first reply to this thread but it's great to see a Magix employee participating here!! @GeeGee I understand what you say about Win 10; the whole situation is very unclear and M$ seems to be doing not
• Video Pro X

  25 answers, most recent on 2/11/2026

  RE: Cannot start VPX17 by double-clicking on MVP file
  @emmrecs Hi Jeff, Thanks for taking a look. I don't get the choice about opening the file - "Always" or "Just once" - for MVP files. That is, I don't see this when right-clicking on the file, "Open with." With some other files, I get the choice,
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  My experience is also a turn-off regarding buying from MAGIX.  I did support-requests but never got a response or the download-links etc.  They were paid with PayPal but I have never had a problem with such payments.  The initial upgrade to MUSIC
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  @Reyfox Times change. I'm under the impression that Gen Alpha doesn't even own or use a PC anymore. At some point anybody who wants certain software will own it and then the market is saturated and you cannot sell enough to keep development funded.
• Movie Studio

  13 answers, most recent on 3/21/2026

  RE: MAGIX Video deluxe 2026 Premium - time line list
  @browj2 Hi John . . . . can export to an EDL file which is a text file that can be opened in Notepad. It contains a listing of the video, photo and audio files used in the Movie, . . . Which options are you using for the EDL export? The EDL export
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  @daniel-DIAZ2990 Hi In addition to the Internet settings @SP. gave you, there is a second Internet setting(s) which require turning on for some older software: . . . . I'm shocked that there's no support at all (at least here I did got some
• SOUND FORGE

  5 answers, most recent on 2/12/2026

  RE: Version 14 Missing VST Plug in Rack Missing inter alia
  Sorry did not realize it but your statement about profile is the problem I have. My old profile email address is not longer valid. I also saw that another email that I used in 2021 was chnaged by the ISP from .com to .net. So any emails to thatb
• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  RE: Cannot install my software on a new machine - no response to ticket
  @John-Baggott Hi . . . . Show more details” appears for the Web designer product (which is where you can remove PC’s that are no longer relevant) but there is no such option under the Photo & Graphic Designer 9 . . . The lack of the Show more
• Rescue Your Videotapes!

  3 answers, most recent on 7/7/2025

  RE: Driver for Magix USB Video Capture Device
  @barbara-c Hi It look like the drivers download page linked to in my previous post are no longer available. Does the 'Videowandler', or something similar, appear in the software recording device options@ Windows should provide the correct driver,
• Photostory

  One answer, on 8/25/2025

  Removing a music track?
  In Photostory Easy, I could remove a music track by right clicking on it and hitting 'remove' or something of that sort. In Deluxe, I had an issue where I added a music track then changed my mind -- but I could find no way to remove it. I ended up
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  Thanks Jeff, John Baker, and Emmrcs for your help. Very kind of you all to help. I only upgraded to the Pro x17 version as I was told I couldn't get help for my beloved Magix Video plus 2026 version. After trying to download the pro x17 I found that
• Movie Studio

  4 answers, most recent on 4/30/2026

  RE: Premium Content
  @M-J-S Hi In addition to @browj2's comment regarding email addresses. Once you have created a user account with, email address 1 , then create a new accounts with email address 2 and 3 , you cannot create or change account email address 1 to email
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  I think you may be right about ASIO support in Audacity; I've been messing around with so many different possible solutions that my brain is prone to short circuiting. As for the low latency driver, I don't think I've seen references to that on my
• Movie Studio

  9 answers, most recent on 8/14/2025

  RE: MAGIX Video deluxe 2026 Premium: old serial number NewBlue remains
  Hello, how are you? I'm glad you were able to fix your problem. I have purchased version 2026 and what there is no way for it to work is: proDAD VitaScene V5 PRO included in my version. Reading your comment, I thought I might have an older version
• Off topic

  4 answers, most recent on 10/29/2025

  Tired of all the sales/upgrade emails from Magix
  I am tired of receiving spammy sales emails multiple times a week from Magix. Apparently Magix feels that my time and inbox are theirs to do whatever they want. Sure, I can unsubscribe from all emails but that's not what I want. What I'd like is the
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  You can take any video (progressive), export it in Video deluxe 2026 .316 with Nvidia driver 591.74 as MPEG-4 H.264 with Nvidia hardware acceleration, and—as far as I have tested several times—you will get a jerky result.It's less noticeable with
• SOUND FORGE

  38 answers, most recent on 9/16/2025

  RE: MP3 conversion glitches
  Hi Paul, I do not think iZotope's RX would be the cause.I see in the Reaper render settings screenshot, both Wav64 and BWF are selected, I wonder if one or the other could be causing the issue. Wave64 would be warranted for PCM files exceeding 4GB,
• Movie Studio

  22 answers, most recent on 8/13/2025

  RE: Support and TICKETS
  @emmrecs, @CubeAce Hi Jeff, Ray, I'm still working satisfactorily with the NVIDIA GeForce GTX 1660Ti. I updated the drivers for it again today. I can still edit 4K files reasonably well. See my signature for my PC configuration. I can also tell you
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @me_again Hi Andy, I too, have been playing with this. If a user does not feel confident following your method, there is a another method which does not care where the LUTs are located. Put the LUTs in any folder, then in the program browse to the
• Movie Studio

  2 answers, most recent on 8/7/2025

  RE: WRONG VERSION
  @memos Hi The forum is a public forum, not magix Support. You should not post order/account numbers, or any other confidential information in the forum. The installation of the program is in 3 parts. The first part is a download manager, the second
• Movie Studio

  One answer, on 1/18/2026

  RE: How to use the Backgrounds objects?
  @idd-2016 Hi From the second image, the only way to get this is by clicking the Ignore option and then dragging the background object on top of the image. With the image, or video, selected dragging the background image from the Media pool, or