Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Apollo89x You comments do a disservice to the many users of VDL who purchase it to get the "additional content." Seriously, you obviously don't understand about simply checking the box in the image that I showed. What is the matter with you that

Movie Studio

One answer, on 6/5/2026

[Closed] Sony Vegas

I have Sony Vegas 9 and Platinum 11. Can I upgrade to what is available today?

Video Pro X

2 answers, most recent on 3/6/2026

RE: DOSNT WORK AT ALL CRASH CRASH CRASH

@Tim-Franks Support has about two thousand open tickets. We received this information a few weeks ago, so it might take some time. Basically, it's enough to write to infoservice@magix.net and tell them you want to return the software. But

SOUND FORGE

7 answers, most recent on 4/2/2026

RE: soundforge 17 error

In that case, I would uninstall Sound Forge using a third-party uninstaller like 'Revo Uninstall' that can uninstall and remove left-over registry entries and other pertinent data the Windows uninstall leaves behind, which can cause issues to

Samplitude

20 answers, most recent on 10/27/2025

RE: BorisFX managing Samplitude family of products now.....

Omg, that's terrible news SP.... thanks for looking into this and sharing the info though... good to know. I was hoping and excited that they may buy ACID PRO also and breathe life into it... but this is not the kind of life and $$$ I had in mind

SOUND FORGE

6 answers, most recent on 11/5/2025

RE: Playback is slow and fuzzy

Does this occer with PCM wav files as well as MP3? SP: There is no Audio Studio version of SF-18 I have Soundforge pro X64 and it plays .wav files slow and fuzzy also. This just started occurring and it is frustrating

Web Designer

8 answers, most recent on 12/9/2025

RE: [Closed] login not recognised

@Former user Go to Magix.com and log into your customer account with your e-mail address and password and look under 'My Products' for Web Designer. If it isn't listed there, it isn't registered to that e-mail address. This would explain the error

Rescue Your Videotapes!

21 answers, most recent on 3/2/2026

RE: what are correct driver(s) for the "video grabber" K0065 for win11?

Thanks for info, but I am in over my head. after several hours the 'grabber' is located in "other devices' and the drivers do not get there and I have no idea how to fix it.

SOUND FORGE

13 answers, most recent on 12/23/2025

RE: Sound Forge Pro 18 - can't change bit depth to 32

Thanks John. This client had me doing a bunch of work that involved pitch and time stretching audio that they recorded on their end. My general procedure before I use algorithms to manipulate audio like this is to upscale the audio, perform the

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

I'm really sorry I purchased Vegas Pro 23. First I had a problem with trying to make a title page. I contacted support and they sent me an email to say that "We sent your inquiry to Joe Blow" Well Joe Blow never did reply! Next problem was the help

Movie Studio

No answers, created on 2/3/2026

Video deluxe 2026 Text to Speech Box not opening

I am using subscription to Video deluxe 2026 Premium. Trying to use Text-to-Speech. Open the Magix Hub and login. I see Text-to Speech under My Hub benfits. I choose the get more and bought credits. But I can't open the dialogue box to enter the

SOUND FORGE

15 answers, most recent on 1/2/2026

RE: mouse won't click properly in sf 18 waveform

bad news. these settings worked for about 6 hours then reverted back broken. I sure hate to reset again. i went back thru your notes and did all your recommendations and it's still broken. Ideas?

Movie Studio

48 answers, most recent on 9/29/2025

RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium

@jak.willis Hi Jak . . . . why it would say there are effects active when they’re not . . . . The main cause of Smart Copy not working is generally effects. and/or different parameters for the source and export, however Smart Copy is not smart

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Michael-McNeil Hi I did create a pinned post for all to see of BorisFx taking over new ownership of said software packages here. As @SP. has stated this is a user to user forum, there is no support here. As per Community Rules please be reminded to

Movie Studio

14 answers, most recent on 3/19/2026

RE: Separating Audio Tracks Video deluxe 2026 premium

Cubeace nailed it, thank you everyone for the thought and input!

SOUND FORGE

5 answers, most recent on 2/28/2026

RE: 사운드포지17 다운로드 안됨

@seongmin-kim 프로그램이 시작되다가 충돌하는 경우, Microsoft Windows 안정성 모니터에서 자세한 충돌 보고서를 찾을 수 있습니다. 이 도구를 사용하면 충돌 보고서를 확인할 수 있습니다. Windows 안정성 모니터에서 충돌 보고서를 찾아 복사하여 이 포럼에 붙여넣어 주시겠습니까? In case the program begins to start and then crashes, you can likely find a

Rescue Your Videotapes!

20 answers, most recent on 11/23/2025

RE: Windows does not find drivers for the video grabber usb device

Actually im not sure if the problem is in the driver thing or what because i see the blue screen and some small static sound. the cable is in out mode and all connects should be good. Edit, i see the blue screen and static sound even my vcr is off

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@David-Robinson5527 That's an automated response. You'll likely get another automated response, telling you that you'll be forwarded to a staff member. And then nothing happens. And if you ask again for an update, you'll either get the same

Movie Studio

5 answers, most recent on 4/18/2026

RE: LOSS OF OF PLAY BACK BAR.

@Steve-Smith Hello Steve, what program and what version are you using?

Music Maker

9 answers, most recent on 11/1/2025

Loads but wont run

I gboght the program and it loads but won't run I unintalled it and loaded it again. Whats the deal

Video Pro X

One answer, on 12/18/2025

RE: Video delux 2026 Crached

@T-vandePol Hi . . . . It crashes very often, but if I wait a while, it recovers. . . . . Do you mean either: The software appears to stop responding to mouse and keyboard inputs, and after a while it starts responding again?Or The program

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

@SP. Thanks! I’ve sent a few emails to Russ Media and no response. I’ll try connecting to some employees on LinkedIn and if it’s not resolved by next week I guess it’s a PayPal charge back…

Movie Studio

7 answers, most recent on 1/14/2026

RE: [Closed] why does FABS.exe need to run

@rolf-oosting Hi Please do not resurrect old topics, this one is over 12 years old. Magix, is the company, not a product name and is not BorisFX. BorisFX only purchased Samplitude, Sequoia, and Music Studio from Magix, and some of their plugin

Audio Cleaning Lab

4 answers, most recent on 10/31/2025

RE: Cleaning reel to reel tapes

You can try EQ, volume adjustments and the ACL restoration tools. I am not sure about ACL, but with SF Pro, you can automate most plug-ins' parameters. The volume automation (envelope) is relatively easy to adjust. EQ and other Fx can be more