• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @David-Stromski The support team will get back to you today and solve the issue. Happy to assist
• Movie Studio

  16 answers, most recent on 9/5/2025

  RE: Blu-ray media created playback issue. Image bounces/jitters
  Thank you, John!I'm trying those configurations. Let you know the results once the BD is ready.
• Music Maker

  4 answers, most recent on 5/27/2026

  RE: Unable to Access Loops Despite Having a Yearly Subscription
  @Daniel-Howard Music Maker 2026 Premium doesn't come with Loops Unlimited. Or did you purchase the Music Maker Unlimited bundle?
• Movie Studio

  One answer, on 2/22/2026

  RE: [Closed] I need my serial number!
  @Yusuf-AlSanad Go to your Magix account https://www.magix.com/us/support/my-service-center/. Hopefully under My products you will find your MSP13 and its serial number. There were two releases of MSP13 - the original Sony Creative Software one and a
• Movie Studio

  8 answers, most recent on 3/13/2026

  RE: I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??
  @Apollo89x First, can you show exactly where you have read online that the ProDAD Hide v2 is meant to be included in VdL Plus 2026? I ask this because, looking at this page I see "addons" mentioned only with the Premium and Ultimate variants. If you
• ACID

  7 answers, most recent on 9/22/2025

  RE: Waves L3 Multi- & Ultramaximizer V16 can't be added, but visible
  @NickHarvey You can start Acid while holding CTRL and SHIFT. This will show a small window which will allow you to reset the program settings to its default. Maybe this will reset the VST list and let you load the Waves plugins, but I'm not sure.
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  @NappeR Just in case, have you also tried earlier versions or only version 14? I currently don't know which one is needed by Acid Pro 11 but Acid Pro 10 needed the C++ Redistributables from 2013 (Version 12). And make sure you restart after you
• Movie Studio

  One answer, on 1/17/2026

  RE: [Closed] Getting a new authorization code for Vegas 12 for a new computer
  You need to go to the Vegas forum. The top thread on the News page addresses your problem as you have a version released years ago by Sony Creative Software. https://www.vegascreativesoftware.info/us/news-forum/
• Music Maker

  16 answers, most recent on 1/12/2026

  RE: Midi keyboard not playing live
  @Alex-Kirkwood You have a Focusrite Scarlett interface? That should be enough. You select the Focusrite ASIO driver in the Music Maker audio settings and set the ASIO buffer size to reasonable value, for example 512 samples. Connect your speakers or
• Other products

  3 answers, most recent on 2/28/2026

  RE: MAGIX playR
  @dj_ost1n Welcome to the Magix user to user forums. As such, there are no Magix staff here to answer your questions, sorry. Instead, you will need to email infoservice@magix.net to ask them whether the information you request is
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  Previous comment deleted and reposted due to a spelling error in the original, because I can't do edits on my posts. @Apollo89x When "Importing" footage into the MS program, regardless of whatever the footage's file-name is :: MS display's it's file
• Video Pro X

  3 answers, most recent on 11/27/2025

  RE: changing 16:9 to story size
  @DRORENGEL If you're using Size/Position/Rotation, all you have to do is drag the video in the monitor to the desired new position and a keyframe will automatically be added. For example, if the ball is currently centered and then over the next few
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Tom_Sp Hi Tom can you assist? Stephen Forum Moderator
• SOUND FORGE

  8 answers, most recent on 12/15/2025

  RE: sound forge 17 wont open
  @SP. You are MY HERO!!!!! That fixed it, it finally opened!!!! I can't thank you enough for taking the time to trouble shoot this and walk me through it all! Thank you!!
• Music Maker

  14 answers, most recent on 9/27/2025

  RE: What are the corresponding albums to Soundpools with no images showing
  @Leonard-1 HDP files are probably leftover files from your old projects. These are not part of the loops, these are generated after you load audio files into the project to store edits. Because editing works non-destructive, you need to store the
• Movie Studio

  2 answers, most recent on 10/7/2025

  RE: License Expired
  @Tom-Scharosch Welcome to the Magix user to user forums, so there are no Magix staff here, only fellow-users! Why not download and install the Trial of Video Deluxe 2026, since it is the most recent upgrade to your version of Movie Studio. You will
• Movie Studio

  12 answers, most recent on 4/9/2026

  RE: How to stop Magix trying to force me to install Travel Maps everytime?
  @Apollo89x I do not want to install that crap!  Obviously, you have no clue what can be done with Travel Maps. It is one of the most useful tools available for Magix video programs and there is almost nothing quite like it on the market. The only
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @Tom_Sp @Ryan-Sch @SP. @Cristopher-Dolores @sizzle09 @Williams-Michael @johnebaker Hi Thank you Tom for messaging me and responding to this thread, your assistance in said matter is highly appreciated. Stephen Forum Moderator Thank you for looking
• Music Maker

  One answer, on 8/5/2025

  RE: Instruments
  @D305_CREATOR. No, you should still have access to them, as long as you use the same customer account. If they appear with a lock icon or you need to pay for them again I recommend you open the Music Maker program settings and click on the button to
• Movie Studio

  3 answers, most recent on 5/10/2026

  RE: Object Color
  Oh wow! I guess I never deselected the object. Thank you so much John (and John). This helps a lot.
• Other products

  30 answers, most recent on 1/16/2026

  RE: Topo maps broken in latest TRAVEL MAPS update
  @Theuns-Serfontein Hi, There is no recent update to Travel Maps. The current version is 5.0.0.501. Is that what you have? When I want to upload a custom PNG Image It doesn't want to upload the New Image, I have no trouble loading a custom PNG
• Movie Studio

  9 answers, most recent on 8/6/2025

  RE: The software will NOT complete loading and shuts down.
  @Ronnie-Stiltner Welcome to the Magix user to user forums. Unfortunately, your first post is to a thread which is about a very different question to the one you ask, hence it has been hidden. Please create a new thread with your question, thank you.
• MAGIX

  10 answers, most recent on 3/30/2026

  RE: Service Status: Loops Unlimited #Solved
  Put in my order and now you won't take my payment? OK what's up?
• Music Maker

  16 answers, most recent on 10/3/2025

  RE: Plug-ins not working.
  @JustRaccoon Have you tried to uninstall it? You open Windows Apps and Features and uninstall Magix Content and Soundpools. There you can select the instrument that's not working. After it has been uninstalled start Music Maker again and redownload