• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @me_again It has crashed so many times since I lasted posted. The PC didn't crash, when ouputting a video file, it freezes, nothing is clickable/ That screen cap is while the Magix is frozen. Task Manager is saying it's using resources, but the
• Other products

  One answer, on 1/24/2026

  photomanager deluxe crashing
  After changing from trial to purchased version, photomanager is crashing when I ask for search for faces. I did unistall/reinstall. Message I get says previous search is still saving....then app closes. I am using Windows 11. Message from Visual C++
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  @me_again, @Manfred-von-Erlangen, @CubeAce Hi Andy thanks for the confirmation, luckily I was 2 versions behind. Was a good one from Nvidia, with all GeForce cards affected, the issue is with HEVC/h.265 and AVC/h.264 encoding only, AV1 is unaffected
• Movie Studio

  30 answers, most recent on 9/24/2025

  RE: No sound from combined files
  @me_again Andy, you feeling brave? Here's an AC3 codec download that would be worth trying. The reference post on the Adobe forums
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  Hi Al Updated new 'silent video uploaded, my apologies to anyone who has already seen the noisy video @CubeAce thanks for the heads up. . . . . no description is put onto the timeline object; . . . The description takes a few seconds to appear after
• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  RE: Cannot install my software on a new machine - no response to ticket
  @John-Baggott Hi . . . . Show more details” appears for the Web designer product (which is where you can remove PC’s that are no longer relevant) but there is no such option under the Photo & Graphic Designer 9 . . . The lack of the Show more
• Movie Studio

  12 answers, most recent on 4/9/2026

  RE: How to stop Magix trying to force me to install Travel Maps everytime?
  @Apollo89x No... "Travel Maps" is just an annoying spammy gimmick, which 99.999% of video editors have absolutely no use for! Lol No, it is not a spammy gimmick. You obviously have no clue about what it does or how to use it. I use it with most of
• Video Pro X

  5 answers, most recent on 9/3/2025

  RE: Bugs still in Video Pro X17
  Thanks for the attention. first - I am trying to do a screen record when the setting doesn't stay put. This is highly annoying. secondly I am attaching am using a third screen to see what my output looks like on full screen. Sight not so good any
• ACID

  3 answers, most recent on 6/24/2025

  RE: Waves 15 Plugins not seen in Pro 11 Suite latest build
  Ok. In all seriousness. Rolling back to a previous version is not a solution. This is Acid's latest release and Waves VST is the ONLY problem. The latest Waves update has a larger number of new plugins and Waves programming is not the problem. Other
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  @RICHARD-HOWELLS Did this crash happen in the past as well or is it a new phenomenon? If it only appeared recently it might be caused by a change in Ventura or a new Cubase version. Sadly, I don't think there will be any update to Independence to
• SOUND FORGE

  6 answers, most recent on 11/5/2025

  RE: Playback is slow and fuzzy
  Does this occer with PCM wav files as well as MP3? SP: There is no Audio Studio version of SF-18 I have Soundforge pro X64 and it plays .wav files slow and fuzzy also. This just started occurring and it is frustrating  
• Movie Studio

  One answer, on 1/20/2026

  RE: Windows 11
  @mario-veronese Benvenuti nel forum degli utenti Magix. Video Deluxe 17, noto anche come Movie Deluxe 17, è quasi certamente troppo vecchio per funzionare correttamente su Windows 11. L'ultima versione disponibile è la 25, quindi sono state
• ACID

  3 answers, most recent on 4/19/2026

  May be there is hope for this program yet....?
  Seems that Boris FX now owns VEGAS, SOUND FORGE ... and ACID. If nothing else it'll be interesting.
• SOUND FORGE

  15 answers, most recent on 1/2/2026

  RE: mouse won't click properly in sf 18 waveform
  Seasons greetings @jim-atkinson, If you are not editing a lossy type file, the 'Proxy' setting will have no affect.Otherwise, the 'Snapping' tool may be enabled and set to 'Grid', making it difficult to precisely place the cursor. It is usually best
• SOUND FORGE

  9 answers, most recent on 6/4/2026

  RE: Is this the end of Sound Forge?
  Sound Forge is like a lady that went through divorce 3 times. Now, she's at the 4th marriage, but her new husband doesn't really appreciate her either!  
• Other products

  3 answers, most recent on 3/26/2026

  RE: GDIPlusExif Exception ocurred
  @S-H8086 Hi If this occurs for the same images every time you look at that images properties, the most likely cause is the data in the file header(s) is corrupt. When you click OK does the Properties' pane open correctly, and do you see any odd
• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  Tonight I burned three storylines to the DVD+RW disk using the same blue grid menu as before and it played back on my BD player this time. Extremely slow burning, but it worked. Is there anyway to use a custom menu image background or edit an
• Music Maker

  One answer, on 2/1/2026

  RE: How to make this sound disappear?
  @Eimantas-Miliauskas Do you use a VST effect or instrument in demo mode? This is a typical behavior for such plugins.
• Movie Studio

  25 answers, most recent on 8/7/2025

  RE: Any decent support for Insta360 videos yet?
  @johnebaker @AAProds While the video is "legible", it's the proprietary metadata contained inside the .insv file that is the issue. I agree, it would be great if the three Magix editors could import the .insv files directly but there must be a
• Movie Studio

  6 answers, most recent on 2/1/2026

  RE: Video Deluxe 2026 Could Not Find a Part of the Program
  Also, in the interest of completion: I've done all the normal things you'd do here-- I'm pretty close to an expert in Windows Support and build my own machines. Windows 11 64-bit is up-to-date. I'm running the latest WHQL drivers for My Radeon 9070
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @SP. Regarding the high price I assume it's Vegas Suite? I agree, which is why I asked @Michael-Schmidt6033 for more details. Jeff
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @Tom_Sp Thanks for updating. My situation has been resolved, and it looks like everyone else’s is being addressed.