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Jeff, thanks for the very informative letter. Will work on this over the weekend. You are, as Robert Burns once said "a gentleman and a scholar" ! The email I got is: ------------------------------- Ticket Number removed by Moderator Inbox MAGIX

SOUND FORGE

12 answers, most recent on 12/5/2025

RE: Ozone 12 Advanced Plugin Not Recognized in Sound Forge Audio Studio 17

O Soundforge não abre plugins do Izotope na minha versão 15. Nenhum deles. O SF vê todos eles como plugins ARA. No mapa Izotope nos arquivos de programa, os plugins são VST3. No caminho de busca de preferências de SF, eles também são VST3. Mas

Music Maker

7 answers, most recent on 2/22/2026

RE: LOST SOUND POOLS AND LOOPS

@ed-malone Music Maker 2021 doesn't need to be registered again. Between version 2018 and 2024 you only need to log in with your customer account. That's enough to get the software running. But it is important that you use the same customer account

SOUND FORGE

4 answers, most recent on 7/14/2025

RE: Sound Forge 17 and issues with Microsoft Sound Mapper

@Sdeleon101 Maybe it has nothing to do with the Microsoft Sound Mapper. Some computer systems might encounter problems with the Magix Low Latency audio driver that gets installed alongside Sound Forge. This is an old version of ASIO4ALL. If you

Rescue Your Videotapes!

8 answers, most recent on 12/4/2025

RE: driver usb 2861

@gp63 Ecco un collegamento alle routine di masterizzazione più recenti Here is a link to newer burning routines MAGIX_BurnRoutines_13.0.0.247 WIN 10.exe https://my.hidrive.com/lnk/jHAqmebc Ecco i driver più recenti per i video grabber Here are

Other products

3 answers, most recent on 11/20/2025

RE: Can't load Independence samples

@fitzwizard Do you really only get 1 chance to activate the library and after that it's just impossible? That would be odd if the registration window would only appear once. Which Mac OS version do you have on your Mac and which one on your

Off topic

160 answers, most recent 5 hours ago

RE: Magix support has not responded to support tickets for months

@SP. @Tom_Sp Hi The main problem was PayPal payments issues in general where users did not receive their serial numbers which as you stated I brought to the attention of Magix and is currently being dealt with. This was a PayPal technical issue. The

Movie Studio

22 answers, most recent on 4/9/2026

RE: MS re-names every new import to the name of the last saved project!

No... I am not talking about the "Export Folder".The export folder = Whatever folder you designate it as, within the default-directory settings. 🙄👍#I explained the issue completely clearly in my post...When "Importing" footage into the MS program,

Movie Studio

14 answers, most recent on 11/15/2025

RE: Error Messages when trying to open MAGIX Video deluxe 2026 Prem

@stephen-logsdon Hi Thanks for the Reliability Monitor screen shots. Several screen shots, images 1,3,4,7 counting L to R suggest that you are running Webroot SecureAnywhere as your Antivirus progam and it is crashing. I would advise you to

ACID

19 answers, most recent on 1/21/2026

RE: WAVES VST Plug-in inssue

SP, I think I did it wrong.... you said, "...install new Magix software and copy their audio_plugin_scan_server exe files into the old program folders..." So let me get this straight... remember, I need step-by-step instructions and I'm afraid your

SOUND FORGE

3 answers, most recent on 1/20/2026

RE: My Audiostudio16 all of a sudden failed to record.

Hi @Michael-Prindle, you can download the unpacked main (.exe) installer for SF Audio Studio 16

ACID

16 answers, most recent on 4/27/2026

RE: ntdll.dll - ACID doesn’t start

@Szymon-Barabach You can reset the Acid program settings by holding CTRL and SHIFT on your computer keyboard and then starting Acid. Keep holding the keys until a small window appears and asks you to reset the settings Generally, a crash in ntdll

Photostory

3 answers, most recent on 3/19/2026

RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme

@Frans-Aarts Hi . . . . run the installer, a window briefly appears on screen and then immediately disappears . . . . Check your Antivirus software is not blocking the installer running or connecting to the Internet, you may need to turn off the

Music Maker

7 answers, most recent on 3/29/2026

RE: Loops unlimited will not load

It is really frustrating when we're paying for a subscription like Loops Unlimited and we are basically out of options to make our music. The worst part is the company rarely posts anything including real-time status updates on social media or on

Movie Studio

26 answers, most recent on 8/24/2025

RE: MAGIX Video deluxe 2026 Premium MPEG_4 Activation problems

Hi Can-Dive, Thanks for your reply. When you go into send a support ticket they say the Registry Key is probably corrupt but you can,t delete it with the windows registry editor. I tried to export it and also with administrator rights to no effect.I

SOUND FORGE

13 answers, most recent on 3/16/2026

RE: SF11 is stable - SF13, 14, 16 fail.

Experiencing the same issues. No other audio software causes me issues like this. Despite clean uninstalls and reinstalls, SF15 no longer launches. I just get a pop up that says “stopped working” and a small string of crash data. My biggest

Music Maker

20 answers, most recent on 1/28/2026

RE: Music Maker update 33.1.1.19

You can view your currently installed version and trigger the download and installation for available updates in the start dialog of the software. My current version shows 32.1.0.18 on both the start screen and help > About. When I use "Update

Movie Studio

14 answers, most recent on 9/8/2025

RE: MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)

@ItsMichael Hi. I don't know about the others but I have one monitor plugged into the nvidia card and the other into the motherboard video port so both GPU's are active and can be used by the program. Even if you select the nvidia card for your

Other products

2 answers, most recent on 7/8/2025

Video out of sync (Video easy Video Saver (2022))

Bought ´Video easy Video Saver (2022)´ program with cables so I could save ercordings from older vhs tapes. Managed to install and registered it. Problem is that longer videos I capture from tape are out of sync... audio comes 1-2 second too early

Movie Studio

5 answers, most recent on 7/4/2025

RE: MXMPEG2 Error 0110: no media decoder found

@Steve-Summerlin @AAProds Hi Al. I can confirm there are definitely software options to encode and decode AV1 but I can't remember whether I got mine from the Microsoft store or not. Either way they were free. Unless you have at least an nvidia 4000

SOUND FORGE

6 answers, most recent on 8/5/2025

RE: Having Problems With Sound Forge 17 Crashing Or Otherwise Not Working?

@GregoryP-Lewis Sound Forge Audio Studio? Problems and crashes could also be caused by the Magix Low Latency ASIO driver. This is an old version of the ASIO4ALL driver and not really compatible with newer Windows versions. If you want to uninstall

Samplitude

30 answers, most recent on 7/10/2025

RE: Samplitude Music Studio X8 - suddenly crashing

I mainly use ASIO4all as my audio driver for all "in the box" recordings in SMS (Drum Sampler/ synths) I did try the Magix Low Latency driver....crashed with that too. If I'm recording guitars.....i use a Boss GT-1000 which acts as a recording

Photostory

3 answers, most recent on 6/8/2026

RE: can't find activation code

@william-jones6679 Welcome to the Magix user to user forums. There are no Magix staff present here so no-one can email you any activation code, sorry! However, you say you purchased PS 2026 on disk. From where did you purchase it? Magix software

Video Pro X

10 answers, most recent on 8/10/2025

RE: Programme freezes

@Billy-Green8845 Slightly OT, but "we" are not Magix employees, just fellow-users, so this is not "our" software! This is a user to user forum. However, of greatest importance to us (if we are to be able to help you) is for you to provide the