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@emmrecs Hi Jeff I have both VPX and VDL on my laptop and PC, and this is not the first time I have been asked to de-activate/reactivate by a patch, which may have been triggered by the update to Win 25H2. I suspect that significant Windows updates

Other products

One answer, on 11/7/2025

[Closed] moving Vegas editing software to new computer

I have used the old Vegas Pro 12 editing software for years. I just bought a new computer and want to edit on it. I'm told to go to "My Products" on the Magix support site. But I can't find it. Who can advise me, please?

Other products

9 answers, most recent on 9/29/2025

RE: CD Architect 5.2 cannot register

I meant Computer ID - none was provided

Xara Designer Pro

11 answers, most recent on 4/30/2026

RE: Xara Designer Pro - Slow work after 10-15 min

@gene-pG-Poole Hi and welcome to the forum. 'Same computer specs as the OP, except' Please do not quote your system specs as above. When quoting your motherboard specs, please give all the information regarding its main components, quoting the

Photostory

17 answers, most recent Yesterday

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

@bdesha Hi Without more information on your computer specification, try re-installing the latest v14 of Visual C++ Redistributable available from here. If you computer has an Intel or AMD processor install both the x86 and x64 versions. If that does

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

Hi @johnebaker I see MediaInfo has doubled in size since I last used it 😬. Here is the MediaInfo report and the settings of VPX16. If there is a Computer God out there in Cyberspace I would very much appreciate that Computer God endowing @johnebaker

Off topic

8 answers, most recent on 10/14/2025

RE: Software

@Eric-Bremmer Which one exactly? How did you acquire the Computer ID?

Movie Studio

One answer, on 1/17/2026

[Closed] Stopped working. Reinstalled and now won't take Activation code

Had for years Movie Studio Platinum. Used many times. New computer it was installed, but after one time it suddenly stopped. Even restarting computer did not fix so had to uninstall. In attempt to re-install it will take the S/N but authentication

Other products

4 answers, most recent on 2/19/2026

RE: Serial number

@Gondim You might be able to see the previous e-mail address on your old computer if you look inside the program under Help > About.

Rescue Your Videotapes!

21 answers, most recent on 3/2/2026

RE: what are correct driver(s) for the "video grabber" K0065 for win11?

Thank you SP, you were correct the premium version was needed, after another hour I am able to see the video on the computer screen. The new problem is that when I click on "transfer video to computer" the video freezes and nothing more happens.

ACID

8 answers, most recent on 2/27/2026

RE: Acid Music Studio 11, Auto update failure.

@stuart-cassie Just in case, did you restart your computer after uninstalling the Redistributables? This might be necessary. Please select the Restart option and not the Shut down option.

Rescue Your Videotapes!

20 answers, most recent on 11/23/2025

Windows does not find drivers for the video grabber usb device

Hi, my computer cant find the right driver for the Video Grabber usb device, and i think that is the reason why i see only bluescreen on the video saver app when i connect my VCR with the device on my computer. It is video saver 2023, bought few

Samplitude

3 answers, most recent on 1/19/2026

RE: Samplitude keeps crashing with ASIO4All

@psychojosh13 Not necessarily. Some plugins just introduce a very noticable latency, for example, if they need a large look-ahead-window for effect computations..

Movie Studio

3 answers, most recent on 7/3/2025

RE: Need Authorization Code

Thank you for the response. Vegas 10.0 works fine on my two computers running Windows 11. The issue is that I cannot launch on the new computer without an Authorization Code, which I cannot obtain.

SOUND FORGE

6 answers, most recent on 5/1/2026

Sound forge pro 11

I own sound forge pro 11 and cannot find how to download it to my new computer. It says the serial number is registered but doesn't show up in my products list.

Movie Studio

14 answers, most recent on 3/26/2026

RE: Hardware Rendering

For sure! Testing the same project with whatever has been added to it would give everyone and idea of what hardware specs will give someone. As if anyone can afford a new computer nowadays....

Video Pro X

10 answers, most recent on 8/10/2025

RE: [Solved] Programme freezes

If anyone ever reads this, I thought you may like to know the conclusion for me. As I previously said "in desperation I have "reset" the computer and given it away, yes, I really did, I got so frustrated with it/your software." (But as in most

Photostory

5 answers, most recent on 9/24/2025

RE: Slideshow glitches

@Cory-Whiteman Forgive my ignorance, but how do I find the Device options for the video mode? With the program open and running on your computer, press the Y key (on your computer keyboard). That will open the Program Settings screen. Choose the

Movie Studio

16 answers, most recent on 9/5/2025

RE: Blu-ray media created playback issue. Image bounces/jitters

Ok, so... upgrading my computer is the only solution to get higher speed in the encoding process 😅. I will consider your computer specs as a reference to look for my new equipment. Thank you for all the information you provided and your support with

Movie Studio

7 answers, most recent on 4/10/2026

cant download extra content

HI! Im having trouble to install the extra content and efects and such. Do anybody customer support mind install theese things on my computer? when their available. thanks

Movie Studio

8 answers, most recent on 12/27/2025

[Solved] Error while downloading covers from the store ...

My computer died a hard death, so I got a new one and I am re-installing everything. After installing Movie Studio 2025 Suite, when I click on then Effects menu, I get an error message that says "Error while downloading covers from the Store. Please

Movie Studio

3 answers, most recent on 7/24/2025

can't register new computer

Hi, I have bought and used movie maker 2023 on my old computer. I have a new computer but i can't create a activation code to activate software on new laptop. It give me error: Which means: "Error durning activation Activation wasn't successfull,

SOUND FORGE

3 answers, most recent on 1/20/2026

[Solved] Clicks and pops playing audio and audio exported in Sound Forge 17

Hello Im using SF17 importing mp3 (the audio is clean of clicks and gaps). When I play imported audio, I hear clicks, skips, and interruptions aleatories in the sound. If I export the audio it contains cliks and skips. I use a Fireface 800 128

ACID

5 answers, most recent on 4/3/2026

ACID Pro will not launch

I have been trying to install ACID Pro on a new desktop, and it will not launch after I register it. I have already deactivated it on my previous computer.