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@Rod-Devonshire Your original post has been edited to remove confidential data (your ticket numbers) which should never be posted to a public forum like this one. Also, please remember these are user to user forums, with visits and posts from Magix

SOUND FORGE

2 answers, most recent on 5/6/2026

SF Audio Studio 10 won't finish install.

I got a new computer and have had one hell of a time trying to get SF reinstalled in this new system. I've only today found out about the whole Sony to Magix swap, but was under the impression my software would still work. I tried installing as a

Off topic

3 answers, most recent on 10/31/2025

[Closed] Can't reinstall Vegas pro 22, No compatible products found on this PC

I had to reinstall Vegas pro 22. The installation program deleted my Vegas pro 22. But I can't reinstall Vegas pro 22, the installer shows this message (There were no compatible products found on this computer.) I bought Vegas pro 22 on 2025 August

Music Maker

3 answers, most recent on 8/11/2025

RE: [Solved] Activation Key Registered But Not Registered

@Squeego Music Maker had Free Edition from version 2018 up until version 2024. The 80s, EDM and Hip Hop versions were technically the Free Edition plus some genre specific audio loops. So, your option is now to install Music Maker 2024 Free Edition

Music Maker

4 answers, most recent on 4/14/2026

RE: Novità in Music Maker: si pianta

Thanks for the interest. I've always used MM, since the first versions... for years...Now, after many tests and a couple of wasted days, that's it:I uninstalled everything and unregistered the serial number from my account. I'm trying to ask for a

Music Maker

13 answers, most recent on 10/21/2025

RE: 2024 2025 2026 none of them work and support are ignoring my tickets

@pete-thomas I have followed up with the tcket number every 2 days. Should I just send one on every day till someone notices it? No, that's odd you didn't get any response. Unless you were rude and support doesn't want to respond to rude e-mails..

Movie Studio

3 answers, most recent on 8/22/2025

Movie Studio Platinum - how to download?

Hello, I am having trouble installing Movie Studio Platinum on my new computer. I downloaded the exe file from My Products and also from the serial number search on your website. However, I purchased Movie Studio Platinum (quite i long ago but it

Off topic

159 answers, most recent 5 hours ago

RE: Magix support has not responded to support tickets for months

@PATIENT-X I think I got lucky, as @Tom_Sp offered me help if I tell him my Ticket number in another topic on the German user forum, but as a normal forum user, I cannot tag him or send him a private message to ask for help. His account doesn't

Movie Studio

One answer, on 1/17/2026

[Closed] Getting a new authorization code for Vegas 12 for a new computer

My old computer went toast, so moving my Sony Vegas over to the new computer: Ive followed all the steps, downloaded the latest version of Vegas 12 from the MAGIX web page, using my working serial number, installed the 3.5 version of .NET. Found my

Music Maker

9 answers, most recent on 12/29/2025

RE: Music Maker Loops Unlimited Subscription

Actually the answer was requestors from OneDrive kept popping up and asking me to keep or delete files which made Music Maker freeze every single time. By the time I moved on to a second and sometimes third song using 4-8 soundpools the ones not

Movie Studio

One answer, on 5/3/2026

[Closed] Time in seconds

I have Win11 and Movie Studio 15 and I wanted to know how I can see how long my video is on the TimeLine? I know I can have the TimeLine Display the time in seconds. So I have the marker go to the end but I still would not know exactly. Is there a

Video Pro X

14 answers, most recent on 10/21/2025

RE: [Closed] Serial Number / Licenses

Thanks Nothing changed. Magix sent the serial number to my current email. Who can fix it. I posted a picture of the email. I am currently running a I7 Windows 10 Pro and a I7 Windows 11 Pro. I am reluctant about purchasing another one. I am

Movie Studio

16 answers, most recent on 2/25/2026

RE: Can't get Red Text

"As you can see the Standard mode short cut is . (period on the main keyboard), not the number pad to the right if you have one. The setting the Preview Monitor is using should have a tick (check) mark to show which option is the active setting John

Movie Studio

15 answers, most recent on 11/12/2025

RE: MPEG-4-Codec

@Raymond-Thompson Ray, if you have a P3 number and the program is registered and actually running OK (apart from the MP4 issue), you should be right. You can tell if it's all good by looking at Help>About. Your registration P3 number will be

Movie Edit Now

One answer, on 2/28/2026

Activation of HVEC-Codec Feature

Hi all, I had this activated on a previous computer. I've a video from an iphone that I want to edit. It's probably the first time doing it on a new PC. It says I need to activate the HVEC-Codec. I had the orginal order number and it had the

SOUND FORGE

One answer, on 7/1/2025

RE: Sound Forge Audio Studio 17 won't reinstall on my Windows 11 computer

@Harold-Ash Hi A voucher code is one time use only. When you redeemed the code the first time, you will have received your serial number for product activation. The download and serial number will be available in your account, at magix.com, under My

Movie Studio

5 answers, most recent on 2/14/2026

RE: [Closed] No My Products shown in my account

So I have 14 platnuim and want to download it on my new computer. I have the serial number but its not in my products in my account, only 13. I keep telling support this but its like talking to a fence post. They can't understand. I tried to

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

@rickduley You can use IMGBurn to analyse a blank disk: put it in the drive, wait a few moments, then in IMGBurn, choose Mode>Verify. You can see the disk model number in the MID section: Also, I've found my connector doohicky so I can run my

Video Pro X

14 answers, most recent on 10/21/2025

RE: [Closed] Serial Number / Licenses

Thank You I am trying to fix it. I purchased 2 licenses from Amazon. One of them worked after going through the process of using the Voucher code. I understand that the company need to keep track of the serial numbers/licenses, but there has to be

Movie Studio

One answer, on 2/5/2026

[Closed] Can't register Sony Movie Studio Platinum

I registered my product years ago and now am trying to transfer it to a new PC. When I enter my serial number, your site tells me it's already registered (yes), but I need a code to begin using it on my new PC. How do I receive that? This is such a

Other products

One answer, on 2/20/2026

RE: Error Code 57

@Daria Hello welcome What is your software, if it's Vegas product your in the wrong forum, scroll to the bottom of the page and click on VEGAS Forum. If it's not a Vegas product see this similar issue here. Stephen Forum Moderator

Off topic

159 answers, most recent 5 hours ago

RE: Magix support has not responded to support tickets for months

@Rafa-Marciniak Hi If you know the error in your email address when you purchased Video Deluxe, login to your account through the magix website here, the icon, is top right of the home page, using the incorrect email address and password used at

Movie Studio

47 answers, most recent on 8/24/2025

[Solved] "Takes" functionality

Hi, I am a new user of VDL26 and I am trying to get through the learning curb, coming from pinnacle26. My two questions: I extracted 10 pieces of video from different much longer tapes using “save objects as takes”, so far so good, I found them all

SOUND FORGE

One answer, on 11/28/2025

RE: I have soundforce Audio CD 13 but no Serial number.

@Brad-Pearson Sound Forge is not a music creation software. It's for editing audio files, so you can, for example, record speech with a microphone and cut out parts of the speech and boost the volume, or record old vinyls and try to reduce noise and