• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  Hi. I have used the same email address, when I bought this Soundforge 17, and I have recieved all the emails from Magix, on the same email address. Still I get the faultcode error 24, when I try to open the program. I have never used any other email
• Photostory

  19 answers, most recent on 6/14/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi If the account you login to the computer is a 'Local account' skip to the next sectionIf a Microsoft Account, and, OneDrive is installed and syncing your Documents folder to OneDrive, then as a minimum, you need to stop it syncing the
• Music Maker

  7 answers, most recent on 3/29/2026

  RE: Loops unlimited will not load
  It is really frustrating when we're paying for a subscription like Loops Unlimited and we are basically out of options to make our music. The worst part is the company rarely posts anything including real-time status updates on social media or on
• Movie Studio

  29 answers, most recent on 8/20/2026

  RE: Video Deluxe 2026 Plus
  @AAM Thanks for the Windows version. Error code 5 Access violation is a Window issue, he most likely cause is a Windows Update. To check your system, close all running programs then:- Hold down the Windows Key and press XSelect - Terminal (Admin)
• Video Pro X

  4 answers, most recent on 8/23/2026

  help request 4th failure to complete form submittal
  Video Pro X17 Version 23.0.1.318 (UDP3) UG code 8488 KA1 Windows 11 Pro, Ryzen 7 9800X3D, 64 GB RAM, audio and Radeon GPU are both motherboard-integrated Hello: I have tried a 4th time to submit a help request starting at this
• Other products

  4 answers, most recent on 12/20/2025

  RE: Strange error message with Photo Manager Deluxe
  @Linda-Lawson I'm considering dumping OneDrive but as I get 1TB+ of 'free' storage with Microsoft 365 it's kind of handy. :) Understood, BUT if that "free storage" is actually creating problems for the user one has to ask, is it really worth it?? I
• Movie Studio

  5 answers, most recent on 4/18/2026

  RE: LOSS OF OF PLAY BACK BAR.
  @Steve-Smith Hi Steve We need more information:- The specification of your computer system, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are
• SOUND FORGE

  3 answers, most recent on 12/23/2025

  사운드 포지 17프로 재 설치 문의 합니다.
  컴퓨터 오류 때문에 컴퓨터 전체를 포멧 후 다시 설치하여. 사운드 포지 17도 새로 설치를 하여 실행을 하면 오존 창이 뜨면서 일련번호를 입력하라고 하여 제품 구매 할 때 받은 일련번호를 넣으면 다르다고 합니다. 이메일로 다시 다운을 받을 프로그램을 받았스면 좋겠습니다. Google translate: Due to a computer error, I had to format and reinstall my entire computer. When
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• Other products

  One answer, on 9/13/2026

  [Closed] Vegas Pro 21 crash while using AI Smart Mask 2.0
  Vegas just crashed on me, with the following Event Viewer Application error. I'm running on Windows 11, Dell T7920, Dual Xeon Gold 6138 and 128GB RAM.Faulting application name: vegas210.exe, version: 21.0.0.315, time stamp: 0x664631c2Faulting module
• Movie Studio

  14 answers, most recent on 8/24/2026

  RE: Corrupted Audio
  NOTE: I have a few project files where I was going through the process of trial and error repairs, and a few more renders (I had already deleted an object source file in this one- see the small gap in timeline). I'm not sure these two
• Movie Studio

  One answer, on 4/28/2026

  RE: program won't open- frozen
  @Juliette-Perez First, can we confirm that the product you have is "Video deluxe 2026 Premium"? Second, the "error" that appears; please take a screenshot of it and post the screenshot here, or at least quote the wording in full. Third, uninstalling
• Movie Studio

  29 answers, most recent on 8/20/2026

  RE: Video Deluxe 2026 Plus
  @AAM Hi We need more information to help diagnose the issue you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card(s)
• Video Pro X

  42 answers, most recent on 9/4/2026

  RE: Video Pro X16 cannot succesfully write to DVD-DL discs
  @rickduley The "official" process to be able to write D/L discs using ImgBurn can be found at https://forum.imgburn.com/topic/1780-how-to-write-dvd-video-files-directly-to-double-layer-media-using-imgburn/ The specific error message you are seeing
• Other products

  One answer, on 3/2/2026

  [Closed] Installion error on 23 vegas software
  Ihave this problem installation Problem Description    Application Name:    VEGAS Pro    Application Version: Version 23.0 (Build 302)    Problem:             Unmanaged Exception (0xc0000005)    Fault Module:        C:\WINDOWS\SYSTEM32\ntdll.dll   
• Music Maker

  One answer, on 4/7/2026

  RE: App Crashes when FX are Used on Vocals
  @producer2000 In case there are cache problems you could reset the program settings under the File > Settings menu. Other things you could try: - restart your computer via the Restart option and not the Shut down option - check Windows for errors
• Video Pro X

  10 answers, most recent on 10/23/2025

  RE: App failure to load
  @Michael-Banks1180 Hi . . . . the application has failed to launch due to it's side by side configuration is incorrect . . . . This usually means there is an issue with the Microsoft VC++ installations. See this tutorial, it is a PDF file so you can
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  Previous comment deleted and reposted due to a spelling error in the original, because I can't do edits on my posts. @Apollo89x When "Importing" footage into the MS program, regardless of whatever the footage's file-name is :: MS display's it's file
• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  @doane HI You can ignore that 'error' message it means there is no set GPU which can hardware accelerate the encoding of the video. The CPU will do all the processing and encoding, however it will take considerably longer to complete. However if the
• Video Pro X

  2 answers, most recent on 3/6/2026

  RE: DOSNT WORK AT ALL CRASH CRASH CRASH
  @Tim-Franks Hi As @SP. has suggested, if you would like help to determine what the issue is and possible fix, then in addition to the Reliability monitor information, we need more information, The specification of your computer system including
• Video Pro X

  4 answers, most recent on 10/14/2025

  RE: Bought the vMAGIX Video deluxe 2026 plus.
  @Max-HOLDT Welcome to the Magix user to user forums, so not a contact for any Magix staff and confidential data, like serial keys, and order numbers should never be posted here. Hence I have edited your post. Error 14 indicates you are trying to use
• Movie Studio

  8 answers, most recent on 12/27/2025

  RE: Error while downloading covers from the store ...
  My computer is a fairly new Windows 11 machine (25H2 26200.7462), fully updated, with Nvidia RTX 5070 and Intel Core 7 Ultra 265, 32 GB Ramm and two 2 TB NVME SSDs. The only AV program installed is the built in Windows AV. Every other internet
• SOUND FORGE

  7 answers, most recent on 11/12/2025

  Sound Forge 17
  I have downloaded and reinstalled sound forge 17.0.2 on a windows 11 Pro computer with Intel i7-13700 CPU, rebooted, and tried to launch. It would not launch and would not give any error message as a hint to why it would not launch. It just pops up
• Music Maker

  52 answers, most recent on 8/15/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  Music Maker 2026 Premium starts extremely slow and freezes immediately. This going on for about 2 weeks now. Reinstalling a couple of times did not help, disabling Sticky Password did change nothing.Resetting the Music Maker .Sending a support